Garanka - Montpellier Reviews 169

Technicien arrangeant et très courtois
Rapidité d'exécution (entre demande et intervention)
Intervention nickel

I’ve subscribed to a boiler maintenance contract with Garanka Montpellier.

The contract covers all troubleshooting and work hour costs, but equipment needs to be paid extra.

Now this sounds a good deal on paper, but in case of an issue, each replacement part is billed at an at least 50% higher price than how much it would cost for you buy that piece yourself as an individual - so they practically still bill you the work hours, they just hide this fact.

Now the main problem of this contract is that they only get paid if there is something to be replaced, so in reality they try to the absolute minimal amount of maintenance they can get away with so that your components do break and need replacing.

And on top of it, they try to replace everything immediately without even checking what the issue is, or trying to see if it’s easy fixible. There’s air in the radiator system and the boiler is making some noise (which is 5 minutes to fix for a non-professional)? Here’s a quote of 500 euros to replace the pump.

When the printed circuit board of the boiler broke, the technician was unable to even test if the fuse is working or not. He just ordered a new board. But he ordered the wrong one. Then he tried to order the component number that was written on the board (which wasn’t the number of the board itself), so we needed to find the right number and show him what he should order ourselves. So he needed to come 3 times total to fix the card, 18 days without hot water.
The third time time he came, he checked the old fuse with a muli-meter, looked at the 0ohm resistance reading (meaning that the fuse is functional), and said that the fuse is dead. I said no, the reading in front of him shows that electricity passes. So he measures the fuse from the brand new card, same reading. The technician refused to check the system or do a maintenance after replacing the card that very likely has broken because there was an other issue in the system, but he doesn’t have time to try to find that issue or maintain the system.

During the interventions the technicians require you to sign things without explaining what are you about to sign, refusing to let you read what you sign, and refuse to let you sign it later. And look mad at you if you question their processes of forcing you blindly sign documents.

Garanka is also a mess organisation-wise. During most of the intervetions you will hear the technicians compaining about how badly their interviews are scheduled, that clients asking for maintenance often get priority over people completely out of heating and hot water, and that they are often scheduled reparations on weekends or bank holidays for no good reason, when they can’t reach technical support.

Intervenant efficace et sympathique

Intervention conforme à la demande, technicien ponctuel et efficace