Garden Centre Direct Reviews 

29
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

I ordered a shed with the promise of a 4-6 week delivery time. Nine weeks later, there is still no delivery or confirmation of delivery. Contact over the phone has been poor, with the customer service... See more

Rated 1 out of 5 stars

I purchased a patio set end of May this year.It appeared reasonable however somewhat flimsy. After very little use two of the four seat bases split.Only used by two less than average weight peopl... See more

Rated 1 out of 5 stars

Autumn planting bulbs ordered in Spring 2018 for delivery in autumn 2018. Bulbs not delivered by mid October. After multiple emails requesting a delivery date they finally replied and said they wo... See more

Rated 1 out of 5 stars

I agree with other reviews keep well clear of this lot, had jersey royal potatoes no bigger than marbles, tried and tried to contact them no response. had two baskets from them Champagne (white ting... See more

Company details

  1. Garden Center

About Garden Centre Direct

Information provided by various external sources

Garden Centre Direct offers a great range of garden products including:

  • Garden Sheds
  • Childrens Playhouses
  • Log Cabins
  • Summerhouses
  • Greenhouses
  • Garden Storage
  • BBQs
  • Garden Furniture
  • Trampolines
  • Outdoor Toys
  • Delivery is FREE to most of mainland UK. If you have a problem with your shopping experience, please call us on 01636 858377 so that we can help you.

    Contact info

    1.5

    Bad

    TrustScore 1.5 out of 5

    29 reviews

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    1.5

    All reviews

    (29)

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    Rated 1 out of 5 stars

    cheap rubbish. parts missing.poor custmer service

    Thought all was going well, emails sent to confirm dispatch, delivered on time. on delivery, I had a good look to see if all was there, but with it being a 10 foot by 7 foot shed there was a lot to look through. The only way to be 100 % sure would be to make the driver wait a good half hour while I looked though the instructions(very poor instructions).as I got close to finishing the build two main parts were missing. After some lengthy phone calls I would have to wait 3 to 5 days for them to be delivered. When we told them the shed was half built with no roof and would get water damaged if it rained we were told to cover it with plastic sheets( I did at extra cost).with the build quality being so poor it is really flimsy ,specially with no roof.just hoping weather stays fine or it will be very expensive fire wood. (Shed was a billyoh 4000m 7x10)

    July 22, 2014
    Unprompted review
    Rated 1 out of 5 stars

    NEVER AGAIN!

    I ordered this shed as it stated online that it would be delivered within 3 days, on the 4th day it still had not arrived so I rang up and they said that they had missed our order and it would be another week! they couldn't give me a delivery date until the day it was coming and wouldn't even say if it would be delivered in the morning or afternoon. It finally arrived and at best it is poor quality very unhappy with the purchase and the hassle it caused.

    May 27, 2014
    Unprompted review
    Rated 5 out of 5 stars

    Very Professional!

    The service and simplicity of the transaction , the quality of the product and their prompt delivery made it very satisfactory!

    August 31, 2011
    Unprompted review
    Rated 1 out of 5 stars

    ABYSMAL QUALITY

    I purchased a patio set end of May this year.It appeared reasonable
    however somewhat flimsy.
    After very little use two of the four seat bases split.Only used by two less than average weight people.
    Have now contacted Kybotech Customer Service on three occasions however to no avail.They have not even had the good manners to acknowledge any communication.I can accept faulty goods if these are dealt with and rectified in a professional manner but lack of customer care can never be excused.

    August 25, 2011
    Unprompted review
    Rated 5 out of 5 stars

    Excellent product, speedy delivery

    I researched for days looking for garden furniture, I am thrilled with our purchase. Good quality, attractive, easy to assemble, very sturdy and comfortable. I would highly recommend, we had no problems during any part of the transaction. Ordered on Wednesday and it arrived next day in time for my husbands 40th BBQ bash!

    July 14, 2011
    Unprompted review
    Rated 2 out of 5 stars

    Poor service.

    I tried to order a table and chairs online, and paid for it. Days later they asked for a delivery fee. Then, when I tried to get in touch to pay it they were permanantly engaged. They then refunded the money without me asking, but I still can't get in touch! Do they care about selling at all? Don't fancy your chances of getting through to a human at that company! It may be cheap, but you can see why.

    June 4, 2009
    Unprompted review

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