Goods arrived, 2 boxes, safe in good condition. Commenced build, checked contents all good, built quite easily, good printed instructions. One part might need extra person. All good comfy for sitting... See more
Company replied
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Review summary
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Order arrived quickly and information for delivery great. this sits neatly next to our larger log shed. However, i feel it definately needs 2 people to help assemble it - not sure how i would have... See more
Company replied
Waited for the garden furniture longer than expected, but the date for delivery was the date it arrived. The goods arrived early in the morning, the Arbour was good quality, excellent price. Assemble... See more
Company replied
The outdoor Cat House came flatpacked high quality easy to assemble with all the different screw packs well marked.Very reasonably priced and fast delivery put hay inside because was told it softer at... See more
Company replied
Company details
Written by the company
Garden Chic has been established for over 20 years. We are one of the first online garden centres on the internet, if not the first! Garden Chic supplies high quality garden lifestyle accessories including summer houses, log cabins, car ports, garden structures, decking, childrens play equipment, barbecues, garden furniture, hammocks, hedging plants. greenhouses patio heaters & saunas. Garden Chic offers a Price Promise and is commiitted to supplying the best products at the very best prices!
Contact info
United Kingdom
- www.gardenchic.co.uk
4.2
Great
573 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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AVOID!
AVOID!! Ordered Twilight garden arch but received a different one,contacted customer services for help in replacement of what I ordered to no reply,to make it worse the wrong arch was cracked so bad had to screw it together.I will NEVER use this site again.
April 11, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you for your feedback. I am incredibly sorry to hear that your experience with us did not meet expectations, and I completely understand your frustration.
We take all issues very seriously, whether they relate to product quality or delivery. Because we want to make things right for you as quickly as possible, please get in touch with our customer support team directly by emailing info@gudrum.com or calling 01636 653016 with your order number.
We want to investigate this immediately and find a resolution for you.
Best regards,
The Garden Chic Team
The two seats are good but the…
The two seats are good but the removable table between the seats is annoying as it keeps moving especially when you put drinks on it. I am going to secure it with screws on one side. Not satisfactory!
April 14, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you for sharing your feedback with us.
We are pleased that you chose Garden Chic, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Garden Chic Team
I ordered the wooden love chair they…
I ordered the wooden love chair they were delivered when I was expecting it , when we put them together there was two bolts missing , emailed straight away and they sent a complete set of new bolts and washers straight away excellent service
May 10, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Fantastic service and great quality of…
Fantastic service and great quality of the product which where wooden chairs and would definitely use them again 5 stars
April 1, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Order never arrived
Sadly, I would not recommend this company.
I ordered a wooden arch on 18 April, with delivery scheduled for 2 May. The delivery never arrived. I called on 7 May and was told they were sorry for the delay and rebooked delivery for 13 May. Once again, the delivery did not happen.
I called again on 15 May to find out what was going on. They apologised and offered to rebook the delivery, but by that point I no longer wanted the order. I was advised to request a cancellation by email, which I did.
Later that same day, I was informed that the courier (I was never told which courier company was involved) claimed the item had been delivered to me on 8 May. This was simply not true, so I requested proof of delivery. After a week of chasing the company daily, I still received neither proof of delivery nor a tracking number.
As a result, I had no choice but to contact my bank for assistance. Looking back, I wish I had checked the reviews before placing my order.
April 18, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you for your feedback. I am incredibly sorry to hear that your experience with us did not meet expectations, and I completely understand your frustration.
We take all issues very seriously, whether they relate to product quality or delivery. Because we want to make things right for you as quickly as possible, please get in touch with our customer support team directly by emailing info@gudrum.com or calling 01636 653016 with your order number.
We want to investigate this immediately and find a resolution for you.
Best regards,
The Garden Chic Team
Good Experience
Great price on my lamp and speedy delivery. All good.
June 12, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Recently purchased a 10x6 replacement…
Recently purchased a 10x6 replacement poly tunnel cover clear plastic, it was the perfect replacement fitted a working well.
Very pleased with this purchase.
March 20, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Cantilever umbrella
Good communication and delivery on time. Quality product, as described.
April 4, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Excellent price for quality garden…
Excellent price for quality garden glider/rocker, plus quick delivery. Very happy dealing with this company.
April 22, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Excellent
Excellent. On time, as described and friendly delivery guys.
Couldn't fault
May 15, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Excellent service
Excellent service.Swing seat as described and erected in garden efficiently and by friendly people. Queries answered on phone by a helpful human( ie not an ai robot, also not a leave a message and we might get back to you if we feel like it). Very pleased with product and the service. A hassle free experience. Thank you.
April 14, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Website easy to use
Website easy to use, delivered as arranged. Well put together by a professional. Fits well on our decking
June 12, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Arrived early and exactly as the photo
Arrived early and exactly as the photo. It is sturdy and comfortable. From ordering to delivery everything was straightforward and easy. Thank you
April 10, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Lovely chairs
These are solid, good quality chairs. The ordering was easy, they were delivered on time, easy to assemble and very comfortable to sit in.
May 1, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
wouldn't recommend
the shed was packed to tight so some bits were damaged, the shed had possible been stored outside fir a while as it all doesn't go together tightly so have had to seal and put more screws in place, however the shed still leaks!
April 30, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you for your feedback. I am incredibly sorry to hear that your experience with us did not meet expectations, and I completely understand your frustration.
We take all issues very seriously, whether they relate to product quality or delivery. Because we want to make things right for you as quickly as possible, please get in touch with our customer support team directly by emailing info@gudrum.com or calling 01636 653016 with your order number.
We want to investigate this immediately and find a resolution for you.
Best regards,
The Garden Chic Team
Relaxing bench
Quick delivery good quality product at a reasonable priced very pleased with purchase
June 12, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
The price was great it works great
The price was great
It turned up when they said it would
Two fab delivery people took it where I wanted
It was intact
It went up like a dream
It works
Perfection
April 23, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Absolutely stunning 🤩
I am extremely pleased with my
4-seater rattan sofa set. The quality exceeded my expectations, and the grey colour looks modern and stylish. The cushions are thick, comfortable and provide excellent support, making it a great place to relax and entertain guests ☀️
The footstool is a fantastic addition and makes the seating area feel much more luxurious. The set was straightforward to assemble and feels sturdy once put together.
One of my favourite features is the fire pit table. It doubles as a table when the lid is in place and transforms into a fire pit when needed, making it perfect for relaxing outdoors on cooler evenings 🔥 👏 This versatility really adds to the overall value and enjoyment of the set.
I purchased this for my newly landscaped garden with grey composite decking, tropical feature wall and pergola, and it fits perfectly within the space. The rattan finish complements modern garden designs beautifully, and the set looks far more expensive than its price suggests.
I would highly recommend it to anyone looking for a comfortable, attractive and great-value outdoor seating area. It has completely transformed my outdoor space and created a stylish area for relaxing and entertaining family and friends 😎🍹🥳 🏆
April 19, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
"The product itself is lovely
"The product itself is lovely, but the delivery and communication process was a complete disaster. It took several attempts and over a month of chasing to finally get the item delivered and assembled as promised. While the final outcome was acceptable, the customer service experience was very frustrating due to repeated logistical errors and missed deadlines. I would suggest the company improves its coordination with suppliers to avoid such experiences for future customers."
June 6, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you for your feedback. I am incredibly sorry to hear that your experience with us did not meet expectations, and I completely understand your frustration.
We take all issues very seriously, whether they relate to product quality or delivery. Because we want to make things right for you as quickly as possible, please get in touch with our customer support team directly by emailing info@gudrum.com or calling 01636 653016 with your order number.
We want to investigate this immediately and find a resolution for you.
Best regards,
The Garden Chic Team
Really lovely greenhouse and great…
Really lovely greenhouse and great customer service
June 1, 2026
Unprompted review
Reply from Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
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