Gardening Express Reviews 

68,707
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 10,711 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently point out that the prices offered are very reasonable, and many are satisfied with the healthy appearance and quality of the plants. Reviewers often comment on the secure and expert packaging utilized when sending out their orders. However, some customers also noted quite long waiting periods, with delays stretching out beyond expected timelines. A few other people also felt that some plants did not arrive as advertised, such as receiving bare roots instead of grown plants or finding varieties looking diseased. Some people were dissatisfied with the condition upon arrival, mentioning issues like broken leaves or crushed items due to handling.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with strongly contrasting experiences. While many... See more

Quality

Reviewers mention ambiguous feedback about quality, as consumer opinions are deeply divided. While many... See more

Delivery service

Consumers find delivery_service to be ambiguous, reflecting a wide split in experiences. Many reviewers... See more

Order

People report ambiguous experiences with order processes, reflecting a clear split in customer satisfaction.... See more

Price

Customers consistently note positive experiences with price, highlighting great products and beautiful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall , good value but with some caveats. Delivery can be haphazard i.e. some orders delivered within 7 days others made at the same time over 2 weeks. Plants are packed into cardboard boxes,, so... See more

Rated 4 out of 5 stars

Plants at competitive price in this case four bamboo plants. Delivery was within the 7 - 10 working day as advertised. Courier delivery was within the 2hr window and plants were well packed with no ev... See more

Rated 4 out of 5 stars

Good plants at bargain prices in their sale offers. I bought Agapanthus and Alstromeria, both came well packed in large boxes, in good sized pots. They weren't exactly Chelsea standard after transport... See more

Rated 4 out of 5 stars

Easy to order online. Great price,with lots to choose from. Order updats were good. Did have a problem with their chosen delivery company Dx,issue with receipt of order. The order eventually arriv... See more


Company details

  1. Garden Center

About Gardening Express

Written by the company

Gardening centre for garden plants and flowers. The No. 1 Online Specialist in the UK.

In the unlikely event of a problem with your order you can reach out to us through our Customer Support Centre on our website. You can either submit a contact form by clicking the Contact us button or you could try our intuitive self-serve options by clicking on the purple button - either way gives you the opportunity to get in touch with our Customer Support Team.

New customers - please note, we supply millions of plants every year and at peak times and around bank holidays, there may be seasonal delays in delivery. We won't compromise quality and ship orders in the days preceding a long weekend for tender plants, nor will we ship houseplants during times of frost.

New gardeners, please remember prior to reviewing that certain plants might not be in bloom on delivery, plants and flowers having their own seasonal blooming periods etc including dropping their foliage for winter. Thank you for your support.

Contact info

3.6

Average

TrustScore 3.5 out of 5

69K reviews

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No recent history of asking for reviews

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3.6

All reviews

(68,707)

9,498 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Never disappointed

Plants arrived on time and considering how hot it was they were in good condition. We have ordered from here before with no issues and would deffinitely recommend to others. Great communication.

August 21, 2026
Unprompted review
Rated 2 out of 5 stars

Dead & broken plants + slugs and snails!

Quite disappointed, wish I read the reviews before ordering.
Plants arrived tightly packed into cardboard boxes, all squashed and some on top of each other, leading to broken plants. Also in the boxes on the plants were two slugs and 1 snail!!

I ordered 12 of the same plant and they arrived looking dead, nothing like the photos provided, all cut right down - out of the 12, 1 has survived. So disappointing.
Other plants I ordered arrived and were just scraggly stems, so weak they are just floppy. The salvia’s just lay limp on the soil.

Complete waste of money. Delivery extremely long, plants look like they are from the reduced section.

July 28, 2026
Unprompted review
Rated 4 out of 5 stars

So far, so good.

Once you have made your first order, received the plants, and got them growing, you can say whatever fits the bill. There are many Suppliers to choose from, so you
can search for the best deal for the same item. or see how much they charge for delivery, or how long their deliveries take. etc, etc, etc. I use many companies to get what I want. G.E. is a Newby for me, so watch this space.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

The said plant arrived in robust…

The said plant arrived in robust packaging and very well packed ,and upon opening my t rex was in perfect condition i would truly recommend your company to everybody it's just a sham I never found you sooner many thanks DBailey

August 25, 2026
Unprompted review
Rated 4 out of 5 stars

Gorgeous little Dianthus plants but…

Gorgeous little Dianthus plants but sadly they were all out of their pots on delivery. The parcel should have had a This Way Up sign!!!!
Consequently some of the blooms were broken but I've managed to salvage them and I'm hopeful they will recover after a good water and being the right way up.
Hope this is helpful to your packing department and DX Express.
Judy Robinson

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMY AND POOR QUALITY

BE VERY WARY OF THIS SITE. CHEAP FOR A REASON. Purchased some fruit trees from this site. They arrived as dry twigs that might as well be dead. Turned out that one of them was! Initially I gave it a few weeks for them to grow before complaining and two did start showing leaves, but the other remained dry and bare. I got in touch thinking it would be easily resolved, but they refused to help and said I had to complain within two weeks to get a refund. Impossible to know in such a short time frame if they’re sending dead-looking twigs out! I tried pushing back but they stonewalled me and I couldn’t be bothered to raise a complaint with my credit card company over something under £10. THINK TWICE BEFORE BEING SUCKED IN BY THEIR ‘DEALS’.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

The plants I ordered arrived in…

The plants I ordered arrived in excellent condition, and I am extremely pleased with them. However I was very disappointed with the delivery company DHL who only updated me about the order on the day of delivery (whilst we were away for 2 days). I immediately had the delivery day changed, DHL confirmed the new delivery date and then later that morning I received an email with photo showing it had been delivered to a ‘safe place’. It was left on the doorstep!! Sadly I will NOT be buying from Gardening Express again purely due to DHL’s delivery service.

August 24, 2026
Unprompted review

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