Gardening Express Reviews 

The trees appear healthy and are of excellent quality. The packaging was exceptional, ensuring that everything arrived in pristine condition.

I ordered plants nearly 10 working days ago. Website stated that delivery times are usually within 5-10 working days. However at day 9, still no sign of any attempt to deliver. On enquiry, they had not even dispatched the plants at day 9. Then when you get into the small print, it seems they can take up to 28 days to deliver the plants. Their name is therefore somewhat misleading. So I’ve requested to cancel the order and get a refund and even that takes three working days to process. Very disappointed and will not use again in future.

Ordered in mid June, plants supposed to arrive in 2 weeks. 2 emails sent, order finally comes 3 August. Wrong order, sent another 3 emails all ignored, left with plants I didnt want. Last email was sent on 21 August, didnt even get a generic email sent back this time. Warned them about bad review so here it is. Do not know what or why they are like this. Not acceptable. One very miffed gardener.

I have ordered from Gardening Express before and previously had a good experience. Most of the plants in my latest order were also fine. Unfortunately, my experience trying to resolve a problem with one plant has been extremely disappointing.

My order included a Cornus controversa – Wedding Cake Pagoda Tree, costing £59.99, which arrived in very poor condition. Not a single leaf looked healthy, and I did not feel that a plant in this condition should have passed a quality check.

I contacted Gardening Express on 17 August, the same day I received the delivery, providing photographs and requesting either a healthy replacement or a refund.

Their automated response advised that the average response time was 5 working days and specifically asked customers not to send additional emails, as doing so could push the query further down the queue. I therefore waited.

After receiving no response within the stated timeframe, I contacted them via their online chat on Tuesday, 25 August, rather than sending another email as they had advised against this. I was told that my case had been escalated and that the team would be in touch within 3 working days.

It is now 28 August and I have still received no response.

What makes this particularly frustrating is that there appears to be no option to speak to anyone by phone, while emails and escalated chat enquiries are apparently going unanswered.

Everything is great when there are no problems with the plants, but unfortunately, the real test of customer service is what happens when something goes wrong. In my experience, the after-sales support has been very poor.

I simply want Gardening Express to respond and resolve the issue with the tree by either providing a healthy replacement or issuing a refund.

My order was delayed although the company kept me informed. Packing for delivery was secure but quality of some plants was poor. Customer service was not very responsive when I asked about one particular plant. Gave up in the end. Won’t reorder.

ordered several garden plants, when they arrived they were packed on top of one another which meant they were damaged, which i could have forgiven, had the plants been of decent quality, but they were all awful, half dead and nothing like what the website suggested. I ordered 2 which were meant to be "in bud and bloom" and there were no buds or blooms on either of them and they were dead at the root, another which was a completely different colour from what i ordered and another which was definitely on its last legs. contacted them through their website and received no reply, so emailed them and again, received no reply, given ample time to do so. so now i am £30 out of pocket and stuck with broken and half dead plants, not happy at all and will not be using this company again, the least they could do is reply to my complaint but they have not even given me that courtesy.

Bought a lollipop hydrangea £60 It came on the 24th August. It’s a disgrace it’s nothing but a tall bunch of twigs. This should have had leaves and blooms on it Nothing just bald We went to flower show and could have bought one in bloom healthy and cheaper. The customer service stinks as got in touch on the same day to be told someone would review it and contact us in Three working days Up to now nothing it’s customer service at the worst It was bought for a 60th birthday present I’d be embarrassed to give it to anyone

Everything arrived in good condition as expected

Plants delivered had broken flower stems the box they came in looked like someone had stood on it,they totally ignore you when you complained via their chat bot would also assume that the 5 year warranty wouldalso be impossible to claim as no one will speak to you there is no other way to contact them than the stupid chat bot,the plants are cheaper than elsewhere they take ages to be delivered,would I order again probably not

Delivery time not good.
Plants were advertised as budding but had obviously
Finished flowering. However the quality of the plants in very good

Plants arrived late and bashed up box plants piled on top of each other some look dead. I tried to speak to customer services but it's auto not a human who just ran me arround the houses. No solution what so ever. So no more orders from me I have previously had plants that were ok but now I see the bigger picture no back up its terrible plants packed upside down tapped together really bad.

I used to spend large amounts on multiple orders for several years until one of the large shrubs, a loquat , which was over £80, arrived full of diseased foliage and stem. The company firstly refuted it, then insisted i use original packaging and pay for the cost of the return, which would have been as much as the item as very heavy. Absolutely terrible quality of plants, below satisfactory customer service. To add insult to injury they then sent me a stuffed gonk , WTF, as a thanks for my custom. That went straight in the bin. NEVER SHOPPED WITH THEM AGAIN.

Fantastic experience every time I have ordered from gardening express. Plants always arrive well packaged and healthy. I highly recommend them!

If I could give zero stars I would , order two patio rose planters . Well after waiting a while they eventually turn up by a local courier service nothing special about them . Arrived ina box far too small for the plants both squashed together pot completely squashed . Rose heads all damaged and one plant no heads at all . Was told a metre tall , just under 79 cm . They were drooped on all sides absolutely terrible. Would never recommend this company to anyone . Try contacting them I was told five days someone would get back to me , after seven I then got told to wait three weeks . In which time all this time the plants are still in the box , I'm refusing to have anything to do with them . They have no phone number and I don't believe it takes three weeks to reply to someone . I'm now pursuing a trading standards complaint against the company

I wish I had read the reviews on this company before buying anything from them. But there you go!
I purchased two established climbing plant last year. When they were delivered the boxes were battered. The plants were around 1.4 metres tall. One plant around the bottom 50% of the plant was bare from poor maintenance assumed by gardening express.
Both plants shortly after planting started to get wilt and began failing. I contacted customer services who said wait until the new growth starts next year which I did. We are now in to the following year and both plants have failed and have died. I have contacted customer service who just say send it back and we will give you a voucher. The postage costs are at my cost. Which to send a large plant back is nearly as expensive as just buying the plants again. This is all small print. Very poor customer service responses, just from a cue card. No understanding of the fact the guarantee they provide is pointless to a consumer.
I asked if they had a discount code instead so I could at least save some money on a new purchase. They just sent a stock response that cited their guarantee terms and conditions.
I will not be buying anything from this company again!

Usually items ordered in the past have been fine, but a little disappointed with the plants this time, l was amazing for the price, and I ordered bird seed in tubs to find l of the containers was split causing seed loose in the box, items are always packed very well, but could have been in transit,

My acer arrived with massive and obvious leaf scorch and since one branch has withered and died.

It was obviously sent out with the blackened leaves.

The plant I received bore and bears no resemblance whatsoever to the image on their website,

I’m not at all happy and advise you NOT to buy from this company but I don't think they care about bad reviews.

Plants arrived today looking half dead.
This is the first delivery of two orders, heaven knows what the second will look like?
The plants were reduced but are still expensive for what i got.

The plants I received bore and bears no resemblance whatsoever to the image on their website, had i seen these in a garden centre i would not buy them. I am unable to upload photos as my smallest resolution is to big to send.

They sell by false advertising

I’m not at all happy and advise you NOT to buy from this company but I don't think they care about bad reviews.

Good quality

Great plants, great service, great prices😎