Garden Plants Online Reviews 

Very pleased with our photonia tree. We were kept informed on when to expect delivery. Tree arrived on time and in good condition. Great service.

Beautiful plant, large and healthy specimen. Exceeded my expectations!

Although our initial delivery date was changed we were well informed and had a very helpful phone call and email updated from Garden plants online. When they arrived they were very well packed and delivered to the garden by the courier. They are now planted and after one week they seem to be thiving healthy plants. I am very happy with the service. Thank you

The site is clear and easy to use. The service/delivery is excellent, any delays are communicated.
Plants arrive in great condition.

Great value and great service. Highly recommend!

Ordered two 1200mm Bougainvillea on 19 March 2026 for a wall on our house. Searched the web for suitable supplier and settled for this one. Plants arrived after a few weeks, and was kept informed of the expected delivery date. Arrived 1st April as promised and both plants were in perfect condition.

Kept informed regularly on the change to delivery date. So excellent comms. Plant arrived in great condition and matched the spec. Now awaiting gardener to plant.

I need to wait to see how my Mimosa tree grows before giving a positive feedback.

Trustpilot remove my reviews for this company- they’re excellent. Really excellent. Jack was a budding helper

I ordered 2 standard camellias last year at £200 each - colour pale pink - a present for my daughter
They arrived in May - not in bloom
THey were not magnificent specimens but I thought with some tender care they would improve
They were well looked after but have just flowered an orange red colour - they remain a little spindly
The company told me this is fine and the colour is fine and it is a year so tough

although i understand plants need to be returned quickly if they are defective , this is difficult if they are a present. when I saw them around a month after they arrived I was a little disappointed but prepared to live with it however it was a year before they bloomed and were were evidently the wrong colour and one which was entirely unacceptable. I was very embarrassed and will need to replace them and have never had this problem with camellias

i was set never to order again but they have now offered to replace the camellias after a more senior person looked at the issue - a company’s response to problems is the best test of service

The plants arrived on time, in excellent condition and well packaged for transit. I'll definitely buy from Garden Plants Online again.

Site made out my plantscomefrom UK. They hide a Italy delivery disclosure for specialized orders in a click tab that needs opening. None my plants were S/O though. Took a month for Delivery date I requested Cancellation over a week in advance. Do not trust the "direct to door" delivery promises on this site. A month after paying £593.17, I was told delivery was "curb-side only" and I was demanded to hire 2-3 men and a crane to move the items myself in finally the delivery date email —contradicting the website's original terms. They claim at very beggining of website delivery page its door delivery or a convient spot you choose, but if you scroll 5 more pages worth down out if 7 they try suddenly add in curb delivery only
When I exercised my statutory right to cancel, "Operations" manager Ruby tried to stall by claiming they were closed while still clearly operating. They then constantly lied and gaslit me id misread theyre email & that it merely invites me to ask where i wanted items delivered. There was NO invitation just a instruction it is curb delivery get to 2-3 men. She insisted my item would be fine to be carried door, which I then said i was very worried i would not be getting a 2metre established tree The Product Manager, Anthony, then sent a long email with grossly incorrect legal information, falsely claiming UK Consumer Law (Consumer Contracts Regulations) doesn't apply to them because they source from Italy. This is a blatant lie to bully customers into keeping orders.
Shockingly, Anthony admitted in writing that my order—including a £354 established Wisteria tree (10-14cm girth)—consisted of "only little plants." This is a total bait-and-switch admission; a 10-14cm girth tree is a heavy, mature specimen, not a "little plant."
The Major Red Flags:
GDPR / DATA BREACH: Anthony revealed private employment and business details of another customer (the "£11k buyer" Rachel who I seen on here was scammed by them & their response to her was to shut up & be greatful) in his emails to me. Disgraceful lack of privacy.
Illegal Penalties: They threatened an unlawful 70% "restocking fee" to prevent a refund.
Harassment: They ignored my formal cancellation and tried to force phone calls despite knowing I am physically vulnerable and recovering from major surgery.
I have reported them to Trading Standards and the ICO. Save your money and buy from a legitimate, transparent UK nursery.
I tried to cancel the order over a week before it left them to be delivered. Once I woukdnt back down to threats. Anthony replied the next day saying items have now been dispatched ( a way of formally gaslighting me) This too turned out to be a lie as several days later his company unaware of what had happened emailed to say the items had just been dispatched ( the day before delivery date) I responded to it though I'd cancelled the order a week prior. At this point Anthony's realised I've got the updated delivery email & replied telling me to reject the plants at the door & jist tell the driver to put them on van when he turns up the next day.
The poor driver was left unsure what to do & kept trying to phone Anthony who would not pick up for him.
On the plants that the man had brought 2 looked OK but the most expensive was all dead at the top. So I was left post op on doorstep feeling bad for the driver Anthony unsuspecting sent on a j9b he knew was cancelled & then ignored him

UPDATE (7th April): The harassment continues.
Since exercising my legal right to cancel, I have been bombarded with aggressive emails from the manager, Anthony. Despite me explicitly stating I am post-surgery and unable to deal with phone calls, he has repeatedly tried to force a confrontation.
Even more shockingly, he has actually accused me of "blackmail" in writing simply for stating I will involve Barclays and Trading Standards to get my statutory refund. He continues to lie about UK law, claiming they aren't bound by it because they source from Italy.
This company does not just have bad delivery; they have a culture of bullying and gaslighting vulnerable customers. If you try to stand up for your rights, they will turn on you and call you a blackmailer. I have now initiated a formal bank chargeback and reported this harassment to the authorities. STAY FAR AWAY!!
UPDATE: The manager Anthony is now hounding my Email & has now resorted to direct personal insults, calling me "insane" and "arrogant" in writing because I requested my statutory refund. On top of this im now being hit with tonnes if spam not just from this firm but from random bogus spam emails non stop. Its a private email so ive never recieved anything to it before this incident, other than where its used for. A truly unhinged and unprofessional response to a simple legal request.
I will not be responding to anymore harrasment from the firm

Helpful service and great plants so far

I got a cactus recently, I also dealt with a lovely sales man, that Kelly woman needs a doctor. The service here was second to none.

If a cactus dies fast like that it’s always frost or over watering. I’ve looked after cactus for years

Good communication regarding time and delivery of my order

I had a wonderful experience with Garden Plants Online. The team were professional, efficient and clearly very knowledgeable. Everything was handled with great care and the quality of the tree and plantar exceeded my expectations.

What stood out most was their attention to detail and friendly helpful approach. The whole process was smooth and stress free from start to finish.

I would highly recommend Garden Plants Online to anyone looking for high quality trees, plants and planters. Such a reliable service.

October 2025 I ordered a large orange tree. They withdrew the payment immediately. Now after 175 days it has still not been delivered, despite countless reminders. They do not respond to inquiries, but send standard emails. Now is it difficult to get the money back? Completely a bad experience - 0 stars avoid
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Answer: still no refund. New “excuses” from the company, avoid.
I can see I am not the only one that gave 1 star, due to delivery time and delivery problems. Hope to see refund on my creditcard soon, or I have to go to legal action. Order by this company is a waist of time.
Update 3 weeks, still no refund, presume they have also money problems? -AVOID

Sold us two large specimen trees which we spent a lot of money on. One was half the size advertised. The other was infested with a species of highly invasive Mediterranean ant and as a result was full of aphids and nearly died. It resulted in our conservatory and garden being infested with the ants. It took a lot of chemicals and expense to get rid of them. They replaced the small tree with an even smaller tree and refused to replace or remove the infested tree. We ended up having to claim through our credit card provider. Awful service. They don't have the trees they advertise. Once you order them they import them from abroad which means even they don't know what they're going to get.

I ordered a beautiful cactus in December. After 2 months it finally arrived…dying. I left it a week to try and bring it back, following all care instructions. However after 10 days all the arms had fallen off and the top went all brown and mushy. According to Garden Plants Online I took too long to inform them of the dying plant. They will reorder at an extra £50 to me. I have already paid £200 for a dead cactus, but because I didn’t alert them within 48hrs I do not meet requirements for a refund either. I thought it was maybe stressed from shipping etc. It took me several emails to eventually get hold of someone and the level of unhelpfulness and aftercare is disappointing. What a shame. Hoping I can get a refund or a new plant but it’s looking unlikely.

Ordered two sets of potted conifers. Both sets were in great shape, in large pots with mulch and batons to stabilise. First set took a while for delivery and second set was delivered promptly.