Garden Street Reviews 

969
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the prices are extremely competitive, often being the most affordable choices available. People also appreciate the solid build quality of their garden furniture, describing the outdoor sets as sturdy and comfortable. Many buyers find it very easy to navigate the website and place orders without complications. However, some customers also noted serious issues with delivery delays, poor communication channels, or receiving damaged items upon arrival. Reviewers experienced notable frustration when orders took much longer than initially expected, or when goods arrived with missing parts needing replacements.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting items are well made, sturdy, and fantastic.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders frequently arrive quickly and on... See more

Quality

Customers had positive experiences with quality, finding the items fantastic, well made, and sturdy.... See more

Order

Customers consistently note ambiguous experiences with order, reflecting a wide range of satisfaction levels.... See more

Price

Users describe satisfaction with the price, noting it represents the best value available compared to other... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Agree with most of reviews quality and price could not be beaten but delivered later then garden street said but all arrived undamaged. Very pleased with garden furniture.

Rated 3 out of 5 stars

Products are good but delivery service is poor. It took a month longer than suggested to delivery the second item, and the date just kept getting pushed back and back. Had to keep chasing for updates... See more

Rated 5 out of 5 stars

Very pleased with my Kettler Caredo 4 Seat Dining Set, great price and super fast delivery. The delivery man was most helpful. I would certainly order from Garden Street again.

Rated 5 out of 5 stars

Very easy purchasing experience. The garden set was delivered in the week specified by myself. Product arrived well packaged and was easy to assemble. There was a slight delay in receiving the fixture... See more


Company details

  1. Garden Center
  2. Grill Store

About Garden Street

Information provided by various external sources

Extensive Product Range
From stunning outdoor garden furniture to attractive summerhouses, GardenStreet is home to a fantastic range of garden products, all at competitive prices.
We work with a wide range of suppliers in order to obtain quality products.
We offer free delivery on many of our brands across the UK mainland. A number of our products are available to purchase today with Next Day Delivery for those all important events and occasions.
Exceptional Customer Service
Our UK based customer service team are at hand to answer any and all product questions and queries you may have. We pride ourselves on offering the best customer service experience we can.
We offer a bespoke made to measure service for Metal Fencing, Railings and Gates, of which our team here in Crewe will be happy to assist with.
Visit Our Cheshire Showroom
You can check out a number of our products at our Cheshire showroom here in Crewe. Offering a range of garden furniture and accessories you can visit our store 7 days a week.
Our showroom stuff are here to help you find the right item for your home and garden.

Contact info

3.6

Average

TrustScore 3.5 out of 5

969 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(969)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I purchased a waterbutt connector

I purchased a waterbutt connector and it was refunded about a week later saying that I can’t buy it as I have to buy a greenhouse from them first, I don’t quite know why they would ask me to write a review on this.

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Triple Bin Store

Triple Bin Store
Excellent product. Delivered efficiently and on time. This sturdy wooden structure was easy to construct with an electric screw driver. It needs two people to do this because it is bulky to move. I'm very pleased with this practical garden storage unit.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Bistro set

The item arrived in excellent condition.
The driver followed instructions to the letter and was extremely polite and helpful.

September 27, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

I will never use this company again, they ship poor quality products which are not always apparent on arrival then will do everything to get out of resolving any issues.

November 18, 2023
Unprompted review
Rated 5 out of 5 stars

ONE VERY HAPPY CUSTOMER

from purchase to delivery i was kept updated.
The delivery driver was brilliant, courtious and on time the goods were well packaged, I was able to check the items using the enclosed listened when my builder arrived he was able to get straight onto the job.
Which was completed in a day.
ONE VERY HAPPY CUSTOMER

October 21, 2023
Unprompted review
Rated 1 out of 5 stars

LOST DESPATCH

I ordered a CORE 5 SHELF STORAGE UNIT on 26 Aug 2023 . It was stated as being in stock with 1 to 5 working days delivery. After 10 working days and no contact, I emailed a query, and was told "sorry, the original despatch has been lost". A replacement can be sent but the item is out of stock for a month. I requested a refund and ordered the identical item from another company which was delivered in two days.

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

Delivery was great, instructions not so

We bought a metal Olympian Sapphire shed from Garden Street as they had a very good price and I could choose my delivery day. The shed arrived on the right day, and we were telephoned 30 minutes before delivery. The driver was great and brought his vehicle right to where we needed the shed to be delivered. The shed itself we had a few problems with - presumably manufacturers issues. For example the fixing kit had 10mm bolts but the instructions said use a 12mm drill bit - which of course you do before realising you have 10mm bolts and 10mm holes in the fixing frame! The size of shed given is the absolute external measurements including overhang of the roof so your internal measurements are quite a lot different. Some items were wrapped together so you could not see the part numbers until you had taken them apart and some items the stamp or part marker were unclear. Some items had a plastic protection on them but there was nothing in the instructions about this and we did not realise until they were fixed in place so had to take them apart again to get this wrapping off properly - which was a bit annoying. Some instruction diagrams showed extra support bars on one image but not on the next - again confusing to someone who has not put one of these together before. Having completed it we have had a few leak issues where we have either missed a plastic washer or the plastic washer has been damaged in taking it off the sprues (they come in sheets like an air fix kit). The single door lock is poor design as the hasp does not cover the fixing screws when in a locked position. We moved the single door to the other side so had to transpose the instructions but it worked. You need at least two people to build this shed - we had 10 and it took two days.

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Delighted with the log store.

I’ve waited until my log store has had some use before reviewing. Firstly delivery was excellent-on the date agreed and hassle free. The store is very well made, sturdy and easy to construct-although I’d suggest using a power screwdriver. Once the logs are in, there is no movement at all and the logs are well protected from the elements. I may purchase a front rain screen due to the stores location. Overall, it’s a well made, easy to construct log store that’s absolutely fit for purpose-and a very competitive price!

October 19, 2023
Unprompted review

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