Garden Timber Online Reviews 

179
•
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, most reviewers were unhappy with their experience overall. People frequently mentioned severe delivery delays, constantly postponed dates, and prolonged waiting times that left them without their expected goods. Consumers also struggled with unhelpful responses from staff, ignored emails, and immense difficulties when requesting order cancellations or financial refunds. However, some customers also noted positive experiences, praising the solid construction and good quality of items received. A small group of reviewers additionally mentioned friendly communication and smooth interactions when placing their orders by phone. Reviewers occasionally pointed out fast shipping times when everything went according to plan.

What people talk about most

Delivery service

Reviewers highlight negative aspects of delivery service, frequently reporting extreme delays, missed dates,... See more

Order

Customers consistently note ambiguous experiences with order processes, frequently highlighting extended... See more

Product

Users describe ambiguous interactions with product quality, as reviewers appreciate items that are well made... See more

Customer service

Reviewers express mixed feelings regarding customer service experiences. While some consumers praise helpful... See more

Staff

Customers had ambiguous experiences with staff, as some reviewers praised friendly people on the phone and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have had no trouble with my previous order. It's true the comunication could be better,but a quick phone call is all it takes to know how things are going.friendly people and no problems for me,i've... See more

Rated 4 out of 5 stars

Whilst the order didn't go to plan the customer service from Ruby was excellent and she tried to resolve issues proactively, with good communication.

Rated 1 out of 5 stars

Where do you start? From start to finish this has been one disaster after another..Broken promises re delivery dates, calls in sales answered by the rudest person ever, even put the phone down on you.... See more

Rated 1 out of 5 stars

Unbelievable poor experience. Ive order materials on behalf of my customer and it has taken nearly TWO MONTHS for them to deliver. Infact, I do not have the the product and they dont know when it wi... See more


Company details

  1. Lumber Store

Written by the company

All fine timber products for your perfect garden projects. Timber Fencing, trellis panels, landscaping timber, sheds and logcabins. Timber decking and cladding.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(179)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Placed an order for some fence panels and at time of ordering was told they would be two weeks. It’s now been nearly 6 weeks and still haven’t received it! Conflicting information whenever I try and call or email them. Also always say they will get back to me and never do. I appreciate delays can happen, however there is no excuse for the lack of communication along the way. I am supplying these for a client to finish off a Project and they too are getting very frustrated with the excuses

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

Super easy

Loved my new patio. And I know I say it every day, but the installation of this wood really was super easy. If you do need some new wood or a whole patio, Timber Wood Online is the place to go.

February 5, 2022
Unprompted review
Rated 5 out of 5 stars

Really nice

I was looking for an outdoor decor , and I found Timber Wood Online. I went to their website and bought some chairs, tables, couches, an umbrella light bar - it's all really nice! It's amazing to see someone take the time to immerse themselves in the business like that.

February 4, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing quality

My friend told me about garden timber online, and I was like "take my money now!" It has easy to read reviews (even for a noob like me), amazing wood quality, and the customer service is really friendly. They helped me at every step of the way it felt like I was their only.

January 29, 2022
Unprompted review
Rated 5 out of 5 stars

Professional

I work in the home improvement industry and have been impressed by Garden timber since I first found them. I have always been on the lookout for a new supplier for our wooden requirements, and when my friend who has recently started working as a contractor recommended this company to me, I thought it was worth checking out. In all honesty, they were one of the most professional companies that existed.
Don't even know how I found this site but I am so glad that I did. Garden timber online has such a great products line up and my place looks beautiful. They have such good quality that I couldn't be happier. Their customer service has been amazing and really helped me at every step!

January 28, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

Don't even know how I found this site but I am so glad that I did. Garden timber online has such a great products line up and my place looks beautiful. They have such good quality that I couldn't be happier. Their customer service has been amazing and really helped me at every step!

January 27, 2022
Unprompted review
Rated 5 out of 5 stars

Great purchase

I needed a 8×4 board for the porch and this was the only 10 foot x 2 foot size I could find. I also found a bundle of assorted gutter screens and landscaping supplies, but I liked the wood color. The patio pieces were easy to assemble, and customer service walked me through each step of installing them with a phone call – what a great buy.

January 25, 2022
Unprompted review
Rated 5 out of 5 stars

Timber wood online is amazing

Timber wood online is amazing! It was so great to find products on point, for quite an affordable price. They offer variety of products and uploading the measurements left me quite confident about the ease of assembling them. What's not to like? Great co-operation, thank you.

January 24, 2022
Unprompted review
Rated 5 out of 5 stars

Love the color

Our family just finished assembling our Timber wood online deck and we couldn't be happier. We were looking for a deck that was sturdy and affordable. We just found it! It went up so easily and we love the color we picked out. Fast delivery was another great bonus too!

January 24, 2022
Unprompted review
Rated 5 out of 5 stars

Easy to order

I have been looking for a new garden storage for my yard for over a month now. I came across garden timber online and decided to give them a try. The ordering process was very straightforward and easy to navigate. Everything I needed to know about installation was also on the website, so I knew what to expect before my storage is delivered. They have some of the most sturdy frames available.

November 5, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look