Garmz Factory Reviews 669

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent products, great prices and superb customer service , original order didn't fit , sent back with no hassle whatsoever, also helped me with how to best size an item and advised what was in s... See more

Rated 5 out of 5 stars

Second purchase and service/quality remains top. Full quality of item fully and honesty listed and delivery is fast. Ordered Monday and had the item Tuesday morning. Sizing guide is very helpful... See more

Rated 5 out of 5 stars

I've been sceptical of buying pre-owned and saw Garmz Factory's ads on Instagram. Took me a week of deliberation whether to trust the site or not. Item has come today and i wish i'd ordered it last... See more

Rated 4 out of 5 stars

I like the garmz factory it is a great place to shop for badges to get a replacement for any type. I think the delivery needs to be a bit quicker since it had said 2-3 days delivery time, but it arr... See more

Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Used Clothing Store
  4. Vintage Clothing Store

About Garmz Factory

Written by the company

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About Garmz Factory

Garmz Factory is a UK based e-commerce fashion company founded in 2020. We sell new & pre-loved mens designer clothing below RRP. Whether it's jackets, overshirts, sweatshirts or shorts, we've got items from past seasons you won't find anywhere else.

Our Mission

We aim to be the largest and most reliable supplier of authentic pre-loved designer wear. Our ethos is providing you with the best selection of luxury items, delivered as quickly as possible at the best price & always exactly as described.

Garmz Factory logo

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

669 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Very poor service ordered my item over…

Very poor service ordered my item over 2 weeks ago and still havent received it even though i paid extra for next day delivery shame on yourselves now im 250 pounds out of pocket when i try to call the number doesnt work and these never reply to emails disgusting appaling service i will be taking legal action

July 31, 2025
Rated 2 out of 5 stars

Not very responsive in communications

I have made an enquiry in the chat function and sent an email and unfortunately not had a response to either which does not fill a customer with confidence pre-purchase. I was also provided with a discount code for signing up to a newsletter and the code does not work so not a great experience do far...

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Garmz Factory does it again

Garmz Factory does it again! The jacket I bought is almost better than described. It fits great, it was in the exact condition described and photographed. I am very happy with my purchase and will definitely buy again. Thanks Garmz! 👍👍👍

November 13, 2024
Unprompted review
Rated 4 out of 5 stars

Great customer service

Unfortunately a website error led to the despatch of the wrong size item, however I got in touch with Ross and I was treated with respect and great customer service.

I can say, although the wrong size, what I bought is good quality and I will be a returning customer

October 17, 2024
Rated 5 out of 5 stars

Second purchase - Top Service

Second purchase and service/quality remains top. Full quality of item fully and honesty listed and delivery is fast. Ordered Monday and had the item Tuesday morning.

Sizing guide is very helpful too. Always cautious buying older season items due to sizing issues but Garmz Factory always explains the fitting clearly on each item. Major help.

August 6, 2024
Unprompted review

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