Garrett Wade Reviews 100

Items originally arrived damaged from shipping. Communication regarding the issue was quick and responsive. The process for getting the issue resolved was fairly painless. Will be buying more from them in the future.

Received some broken/cracked items. Contacted customer with the problem and pictures of the damage. Items were replaced promptly and packed with extra packing to insure no damage. Very helpful people. Will shop here again.

I really wanted to rate this company as a BIG FAT GOOSE EGG. I am a seamstress and I ordered myself a new pair of shears for Christmas. I never received them YET YOU TOOK MY MONEY. I was unable to track my purchase through your app it too was a big run around with no satisfaction. I will not order from you again or recommend you to anyone else. I realize it is now 4 months after Christmas but I am still waiting on my gift.

Serious gardeners, or those who want to be serious- best offerings and excellent customer service

Aas you can tell by their response to me, they are like talking to an automated machine. Total scam, no such store anymore. New name and scam owners.

Garrett Wade has wonderful customer service. I bought a four-way metal nozzle from them made in Italy. It sprung a leak in the rubber seal portion but Garrett Wade honored the warranty and quickly sent me a replacement. It gives you a lot of confidence in spending money on "investment" garden tools knowing this company stands by their quality.

The response to my question of warranty on my S/S 100' Hoses was quite professional. I provided the videos with a short explanation of the internal leakage.
New hoses were sent with no charges. Having 4 of them functional in my yard is very helpful.
Thank you.😃🤠😎

I purchased an antique looking glass candle holder and loved it! But unfortunately had an accident where the glass broke. I reached out to customer service and the item was still under warranty so they sent a replacement!

I'm torn about how to rate these guys. I ordered their extremely-well-rated heavy duty bypass lopper. They shipped it super quickly and it arrived the next day. That's a big plus, obviously. The lopper, however, did a pitiful job of cutting through the skins of newer branches. It was clearly a design flaw, so I returned it to them on the basis of a quality issue. The return process was super easy and excellent...another big plus, obviously. SO, I waited the 3-5 business days after they received my return in accordance with what they stated on their website to expect, and on business day 5, sure enough, my refund notification arrived in my e-mail. So, yet another big plus. BUT!!! They did NOT give me a full refund. I feel they were intentionally deceptive with their stated refund policy on their website. They did NOT refund the shipping or the tax on the shipping, yet they elected not to disclose that they wouldn't in their refund policy. ''Shop with confidence'', they stated. ''Just send it back within 90 days of receiving it for a full refund'', they stated. Well, I did all that, yet I did not receive a full refund. I would rate them 5 stars if their stated refund policy had disclosed ''full refund less shipping and tax on shipping'' or ''partial refund (product price and tax less shipping and tax on shipping)'', but this just seems like clear intentional deceit on their part to have not disclosed any of that, which is so strange, because they did everything else so well. How many customers do they have to tick off before they simply update their stated refund policy to reflect what they truly refund?

UPDATE 03/18/2026

I upped my rating by a star since they did ultimately refund the shipping and tax, thereby making it a true full refund. If they update their refund policy page at some point so that it provides clear details on what is required on the customer's part to receive a full refund including shipping and tax instead of their undisclosed ''standard refund'', then I will give them an additional star.

After the order was placed, the tracking information only showed that a shipping label had been created. The package was never picked up by the carrier and continued to show that it remained at the merchant’s warehouse.
On March 6, 2026 at approximately 11:49 AM UTC, I emailed Garrett Wade customer support requesting an update and tracking information for Order #551029.
On March 6, 2026 at approximately 6:52 AM EST, Garrett Wade Customer Care responded stating that the package was “currently being prepared for pick up” and asked that I check back within 24–48 hours for updated tracking.
After waiting the requested time, the tracking status did not change and the package still had not been shipped.
On March 7, 2026 at approximately 7:02 AM, Garrett Wade sent another email reminder referencing the same response, but the order still had not shipped.
I followed up again stating that I had still not received any updates and asking why the order had not shipped.
As of the date of filing this dispute, the merchandise has not been delivered and the tracking continues to show that the package has not been shipped.
Because the merchant charged my account but has not delivered the merchandise or provided shipment of the order, I am requesting a full refund.

All I was looking for was a pair of scissors and their website offered me a “free” opener when I gave them my email and phone number, so I tried it.

The “free” junk they offered just turned into a debacle that’s not worth anyone’s time. The item was about $15 and never came off the final bill. When I noticed that I asked them to fix it and they told me to supply a bunch of investigative proof for their free offer, ridiculous!

Not worth the time I’ve already had to invest into this trap! Betting their items are over priced garbage now.

Quick, friendly, and helped resolve my issue.

I ordered a compass from Garrett Wade. When it arrived, there was a problem with the case. I informed the company and we quickly had a resolution in progress. When that compass arrived it also had a problem and again we arrived at a solution. That one was perfect. In any product there will occasionally be an issue. To me the mark of a company's quality is how they deal with problems. Garrett Wade impressed me very favorably with their response. I will happily do business with them.

I ordered a set of 3 stoneware bowls as a housewarming gift for my son and his girlfriend. They loved them, but one was broken. Garrett Wade quickly sent a replacement. good customer service

Dear Customer Service Team,

I am writing with serious concern regarding my recent purchase. According to USPS tracking, the package is marked as delivered, yet I have been unable to locate it despite multiple efforts. I have checked both my mailbox and front door—the only accessible delivery points at my address—with no success. I have also spoken with my neighbors and contacted my mailman and local post office, but unfortunately, these steps provided no leads.

At this point, it appears the package was either lost, stolen, or delivered to an incorrect address.

I therefore kindly request a full refund for this order. I greatly value your products and would be open to future purchases if you were to consider using a more reliable carrier or offering a secure delivery option, such as signature confirmation. I trust you will give this matter the prompt attention it deserves.

Thank you for your understanding and assistance.

Always top notch products and excellent customer service. What more can a consumer ask for?

Good products and excellent customer service!

My daughter ordered me a pair of tailoring shears for my birthday. Not only did the shears never come in, but they charged her account right away even before they shipped them. When we reached out to them they said that they had been delivered (they were not) they then told us that there was nothing they could do and that we needed to call the post office. They were so rude and unhelpful. I can’t believe that this is how they run a business. I will never do business with them again and i would suggest you don’t either unless you want money taken and get nothing in return.

We ordered from Garret Wade for the first time, and our package of fragile bowls did not travel well and needed to be replaced. I reached out, created a ticket, and within days had replacements. They made the process very easy and quick.

Great quality and great service. I gave them the wrong address and the item was returned. They sent the item to the correct address at no additional cost and made sure I recieved it and was happy with what we got. Would definitely recommend.