Unexpected costs
I requested an inspection of my toilet and I was told that I would get a technician for 1 hr for 900 and that they would send me a report of my toilet after. It took almost a month for me to get the report and I was charged 2000 dkk because they said they spend 3 hours hours in total and that they have even made me a discount. The technician probably spent 30 mins in my apartment and my toilet is 1.5 m2.
I talked to Michael to express my concern that I was never told that there will be extra costs besides the time of the visit. It was not acknowledged from their side and he even said that they also did not say it was not going to be charged.
To avoid conflict I have paid the bill but I am very unsatisfied with the whole service.
Reply from BC Gas og Vand
Hej Diego, ifbm overtagelse af lejlighed i ejendom vi passer bliver vi kontaktet vedr rådgivning om evt fejl i bad.
det er ejd, formand der henviser dig til os, vi orienterer dig om at vi ikke kan rådgive omkring fejl uden at se på det pågældende skadessted. og at det formodentlig vil tage en time incl. transport.
det viser sig på mødet at være mere kompliceret end forventet og vores vvs-tekniker hjælper med at udarbejde en rapport til brug for regres mod sælger,
dette er foregået ved fakturering af yderligere en time udover aftalte besøg, og du er fuldt bevidst om dette, bla ved mange og lange samtaler, samt gennemgang af fotos mm.
vi kan derfor ikke genkende, ej heller anerkende, fejl i denne sag og ser din negative reaktion som opsparet irritation ifbm handlen hvilket vi modsat godt kan forstå
mvh
michael christensen
vvs installatør, bc gas og vand