Gas Smart Heating Limited Reviews 

28
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Always excellent service from Gas Smart. It is so easy to book, great communication from beginning to end and always a brilliant engineer attends. We have been having our boiler serviced by them for a... See more

Rated 5 out of 5 stars

Called Mark late on Friday evening with a broken boiler, absolute first class service with new boiler installed and working with 6 hours of visiting the site. Will recommend him to all My friends an... See more

Rated 5 out of 5 stars

The service engineer that came to my home was on time, polite, clean and thorough in his work . At the end of the session he explained what he had done and made it clear that my Central Heating syste... See more

Rated 1 out of 5 stars

I had been a loyal customer of Gas Smart Heating for nearly 2 years and up until now I never had any issues. Sadly, my most recent experience has been nothing short of shocking and has comp... See more

Company replied

Company details

  1. Gas Installation Service
  2. Gas Company
  3. Gasfitter
  4. Heating Contractor
  5. Plumber
  6. Repair Service

Written by the company

Gas Smart Heating Ltd is a family-run heating and gas services company based in Brighton, serving the Sussex area, including all BN and RH postcodes.  With over 34 years of experience, we specialize in boiler servicing, repairs, installations, heating upgrades, smart controls, and landlord gas safety inspections.  Our commitment to outstanding customer service is complemented by the use of cutting-edge technology, offering features such as email confirmations and appointment reminders. We are dedicated to providing professional, reliable, and efficient solutions tailored to our customers’ needs.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

28 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(28)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Attention to detail and amazing customer service!

I had a new Boiler installed by Gas Smart Heating. From the very start of my enquiry to the very end Steve and the team were profesional, reliable and considerate. Highly recommend!

April 6, 2022
Unprompted review
Gas Smart Heating Limited logo

Reply from Gas Smart Heating Limited

Thanks David for taking to time to send a review of experience and glad your happy with your installation

Rated 5 out of 5 stars

Five star service and team

I booked Gas Smart Heating to come around and assess/quote to replace all of the old radiators in our new house plus we wanted three new ones fitting. Steve visited our home and talked through with us all the different options. We opted to replace all the old radiators with modern ones and then have two large uprights in the front room.
The booking process was easy, I received a confirmation email with a date and time plus it had the attending engineers Gas Safe ID.
Was was very impressed with the engineers that installed our new radiators and they left our house spotless clean.

May 28, 2021
Unprompted review
Gas Smart Heating Limited logo

Reply from Gas Smart Heating Limited

Thank Paul for your positive review of your recent experience using our services and glad you are happy with the new radiators

Rated 5 out of 5 stars

Great Service

I gave Gas smart heating a call regarding my leaking boiler, Steve Came around and could’t be any more professional polite and helpful on his first visit and fixed the problem.

I was so impressed With the service I asked if he could help me with a new shower
screen.

He ordered it that day and got Jake to come round and fit 48 hours later. Jake is a credit to the team and went above and beyond for us on the job.

I would 100 percent recommend this company, book with confidence.

July 31, 2020
Unprompted review
Rated 5 out of 5 stars

Gas Smart Heating

Very impressed with Gas Smart Heating. Evita was punctual, efficient and took the time to explain things. She really went above and beyond to get everything sorted at our property, even stayed on late to sort out a few other issues.
Highly recommend Gas Smart Heating.

July 31, 2020
Unprompted review

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