The doctors are great, but...
The doctors at this gastroenterology practice are very good, and I have generally had positive experiences with them. It seems that some of the staff have changed recently, which is understandable, although it is always a little sad when familiar faces are no longer there.
I do feel that there is still a little room for improvement when it comes to friendliness and communication. Patients don’t come to a medical practice without a reason, and sometimes they are dealing with serious health problems that may not be immediately visible to others.
A little more patience, understanding, kindness, and respect can make a big difference to someone who is already going through a difficult time. I’m sure that with a little more empathy, the overall experience for patients could be even better.