I had a great experience with my fire door inspection done by Chay Rosson. The inspection was carried out very thoroughly, with excellent attention to detail, and everything was explained clearly alon... See more
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Review summary
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Chay Rosson came to inspect my fire door recently and I couldn’t be more satisfied with his professionalism and knowledge. I had several questions to ask to which he answered all and clearly has a gre... See more
Company replied
Had an issue around if permission was required to install air conditioning unit on external wall of my property. This was time critical due to the installation being booked in a few days time from a c... See more
Company replied
Fire door inspection went smooth with Chay. Quick service, friendly and answer promptly to all questions. I heard from other buildings they always had some issues and lucky enough with me came on t... See more
Company replied
Company details
Contact info
Gateway House, 10 Coopers Way, SS2 5TE, Southend-on-Sea, Essex, United Kingdom
- 01702 443555
- www.gatewayplc.co.uk
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Terminated – still chasing money and information
I live on a new-build estate where the residents' management company terminated its contract with Gateway Property Management Limited in January 2026. Five months on, and despite repeated requests, the client funds and information required by the successor managing agent have not been transferred. The matter has been referred to The Property Ombudsman.
June 17, 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Henry,
We are sorry to learn of your concerns and appreciate you bringing them to our attention.
We have been working to transfer all relevant information and funds to the managing agent. We are continuing to engage with the relevant parties to resolve all outstanding matters as promptly as possible.
Kind regards,
James
Property management- quick clear response
Quick clear response to query
June 17, 2026
Unprompted review
Reply from Gateway - Everything Property
Good afternoon,
Thank you for your review.
We are pleased to hear that your query was dealt with quickly and clearly.
We appreciate your feedback and are glad we could assist.
Kind regards,
James
Lottee has been proactive
Lottee has been proactive, empathetic and immediately resolved an issue which had been outstanding for some time.
Thank you lottee and the grounds team for an excellent job.
June 8, 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Grace,
Thank you for your kind feedback.
We are delighted to hear that Lottee was able to resolve the issue and provide the support you needed.
We will be sure to pass on your comments to Lottee and your Grounds Maintenance Team, who will greatly appreciate your recognition.
Kind regards,
James
Stacie is so kind
I recently contacted the Credit Control team at Gateway Property regarding an issue with my account, and I was assisted by Stacie Davies. Stacie was incredibly helpful, professional, and patient in explaining the situation. She took the time to understand my query and provided a clear, effective resolution quickly. It is rare to receive such attentive support, and I am very grateful for her assistance. Highly recommend her services!
June 15, 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Sivannarayana,
Thank you for taking the time to share your experience.
We are delighted to hear that Stacie was able to assist you and provide the professional, clear and responsive service we strive to deliver.
We will be sure to pass on your kind comments to Stacie.
Kind regards,
James
Reply from Gateway - Everything Property
Dear Alban,
Thank you for your review.
We are pleased to hear that you found our team helpful.
Your feedback is greatly appreciated.
Kind regards,
James
Exceptional staff member Omar!
Omar has done a great job above expectations making sure the parcels are delivered to our doors as they often get left in the lobby and passersby have known to steal them. This is not an expectation of his job yet he still makes sure to go above and beyond for us.
June 11, 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Reece,
Thank you for your kind review.
We are delighted to hear your positive feedback about Omar.
Our Facilities Teams play an important role in supporting residents and helping to maintain safe, well-managed environments, and it is great to hear that Omar's dedication and commitment have made such a positive impact. We will be sure to pass your comments on to him.
Thank you for taking the time to share your experience.
Kind regards,
James
This is my third year consecutively…
This is my third year consecutively dealing with Gateway - Everything Property.
The support and undivided attention I have received especially from Mark Kleister is beyond outstanding.
June 11, 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Hami,
Thank you for taking the time to leave a review.
We are delighted to hear that your experience with Gateway has been so positive over the past three years.
Our Lettings Team is committed to providing a professional, responsive and customer-focused service, and it is fantastic to hear that Mark's support and dedication have made such a positive impact. We will be sure to pass on your kind comments to him and the wider team.
Thank you again for your valued feedback.
Kind regards,
James
Extortionate payment charges
In 2023 I originally asked if I could pay the yearly service charge of £224.02 by direct debit, which they told me wasn't possible. I missed some payments and a few late payment charges of £30 were added on. A couple of people I spoke to on the phone told me that if I paid the full amount these would disappear. That's not at all true!! I now have the amount £1135.96 to pay, including the service charges from 2023. I don't actually see what they do on the estate either, apart from the occasional gardener. I'm already paying for my home and garden, why do I need to pay a service charge as well?
June 9, 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Jennifer,
Thank you for your feedback.
Service Charges are payable in accordance with the legal obligations relating to each development and are used to fund the maintenance, management and upkeep of communal areas and shared facilities for the benefit of all residents.
As account-specific matters can be complex and often involve multiple factors, it would not be appropriate for us to discuss the details publicly. We would encourage you to contact our team directly so that we can review your concerns and provide clarification on your account and any charges that may have been applied.
You can do so by calling our Customer Services Department on 01702 443 555, or by emailing customerservices@gatewayplc.co.uk.
Kind regards,
James
Excellent assistance provided by Naomi…
Excellent assistance provided by Naomi - efficient, polite & very helpful. A pleasure to speak with and both queries answered and managed in two minutes flat :)
June 5, 2026
Unprompted review
Reply from Gateway - Everything Property
Dear John,
Thank you for your kind review.
We are delighted to hear that Naomi was able to assist you so efficiently and provide the helpful, professional service we strive to deliver.
Our Customer Services team is dedicated to resolving queries quickly and effectively, so it is wonderful to hear that both of your queries were dealt with in such a positive manner.
We will be sure to pass your feedback on to Naomi.
Kind regards,
James
They took my complaint on looked into…
They took my complaint on looked into it and very prompt email response from them assured me what was missed out in being maintained that their next visit and date they gave me that this would be done.
I appreciated the clarity and their attention to this issue responding professionally and promptly. Their customer service has always been helpful and do try to go out of their way to resolve such matters.
May 29, 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Heather,
Thank you for your kind review.
We are pleased to hear that your concerns were investigated promptly and that our team was able to provide clear communication and a timely response.
Providing professional, responsive customer service is a key priority for Gateway, and it is great to know that our efforts to resolve the matter were appreciated.
Thank you for taking the time to share your experience.
Kind regards,
James
Greedy
Greedy, unreasonable, and lazy. A property mangement company, so you will have no choice over whether they are appointed, but if you do avoid like the plague.
May 28, 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Christine,
We are disappointed to read your review and do not recognise the characterisation provided.
Gateway is committed to delivering professional property management services on behalf of our clients and in accordance with the instructions and obligations set out for each development we manage.
Should you wish to discuss any specific concerns, we would welcome the opportunity to review them directly. You can call us on 01702 443 555, or email customerservices@gatewayplc.co.uk.
Kind regards,
James
Lottee was very helpful and resolved my…
Lottee was very helpful and resolved my issue swiftly and efficiently.
June 1, 2026
Unprompted review
Reply from Gateway - Everything Property
Dear JT,
Thank you for your kind review.
We are delighted to hear that Lottee was able to resolve your issue swiftly and efficiently.
Our Customer Services team is committed to providing responsive and helpful support, and we will be sure to pass your feedback on to Lottee.
Kind regards,
James
Shocking experience received from…
Shocking experience received from gateway. I moved into one of their properties less than a year ago, I paid a considerable amount extra for a parking space with my property. They employ a company call parking control management to ‘ensure residents can access their own spaces’ as they quote. PCM have issued me with 4 parking fines so far totalling £400 despite displaying my permit and having none residents parking in my spot without enforcement, gateway have no interest in listening to appeals and are only there to take your money.
Unless you want to be scammed and constantly harassed with threats of court action for living in your own home I would strongly advise against buying a gateway property, particularly in Brentwood central
June 2, 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Daniel,
Thank you for your feedback.
I understand that the Block Management Team have been in contact with you since your review to address your concerns and work toward a resolution.
If you have any other queries, please do not hesitate to get in touch. You can call the Customer Services Department on 01702 443 555, or email customerservices@gatewayplc.co.uk.
Kind regards,
James
Omar is a friendly person and all are…
Omar is a friendly person and all are ready to help a find him a very trusting and his doing a very good job keeping the place tied thank for your hardworking Omar!!luiz flat 18
June 1, 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Luiz,
We are delighted to hear your positive feedback about Omar.
Our Facilities Team work hard to ensure developments remain clean, safe and well-presented for residents, and it is wonderful to hear that Omar's dedication, professionalism and friendly approach are appreciated.
We will be sure to pass your comments on to him.
Thank you for taking the time to share your experience.
Kind regards,
James
Very helpful
Spoken to Naomi twice the last few weeks, she has been very helpful and professional on the phone both times, she sorted out my concerns with no bother :)
May 28, 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Emma,
Thank you for your kind review.
We are delighted to hear that Naomi was able to assist you and resolve your concerns in a professional and efficient manner.
Providing helpful and responsive customer service is something we take great pride in, and we will be sure to pass your feedback on to Naomi.
Kind regards,
James
Reply from Gateway - Everything Property
Dear Aung Khun Naing,
Thank you for your kind review.
We are delighted to hear that Naomi was able to assist you.
Providing helpful, professional and responsive customer service is something we take great pride in, and we will be sure to pass your feedback on to Naomi.
Kind regards,
James
Avoid this company if you can
We pay over £1,000 a year in service charges and barely see any actual services apart from a quick monthly clean of the communal areas. Repairs take forever, communication is awful, and they are impossible to get hold of unless they want money from you.
They constantly send random extra charges throughout the year with little explanation, then add late fees if you don't pay immediately, including for bills that were never even received.
I also spent 6 months fighting them over what I believe was disability discrimination. I live in a first floor flat with no lift, have health issues, and have a young child with additional needs who relies on a stroller for safety. I relied on being able to safely store the stroller downstairs in order to leave our home safely and manage day-to-day life. Instead of showing any understanding, Gateway threatened to dispose of it and charge me for removal. They ignored complaint deadlines for all 4 stages of their complaints process, sent generic responses, and only backed down after I escalated the matter further.
Now they've delayed my remortgage by bringing back a £338 charge from June 2021 that I was previously told was a mistake and had been removed from my account, despite the fact Gateway didn't even take over management of the building until December 2021!? After 2 months of chasing, nobody can explain it and nobody is responding.
In my experience, they are disorganised, rude, stressful to deal with, and provide nowhere near the level of service residents are paying for.
May 21, 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Lev,
Thank you for your feedback.
In order for us to provide you with a full response to your review, we will first need to verify you as a Gateway customer. We kindly request that you provide your full name and Gateway reference via Trustpilot. Alternatively, you can email these details to reviews@gatewayplc.co.uk.
From there, a member of the team will be able to reach to discuss your concerns further.
Kind regards,
James
Great customer service
Lottee was very helpful and got back to me with a resolution
May 18, 2026
Unprompted review
Hidden Charges, Rude Staff, Poor Service & No Communication
Awful company, just awful. Firstly they add hidden charges (I can prove this if anyone wants me to share) and have an ongoing case with the Property Ombudsman which I'm told I'll win.
Service charge went up by 33% last year despite services being cut in half.
Paid for extra service which were forced that never happened. Statements are apparently sent out but never arrive so you miss payments so get a "late fee" instantly of £30.
Very rude individuals. When they do finally communicate they are incredibly rude and patronising.
Avoid like the plague. If Gateway have any issue with this review it's all been well documented and I can provide evidence to all of the above and then some.
March 5, 2026
Unprompted review
Reply from Gateway - Everything Property
Good morning James,
Thank you for your feedback and providing more information.
Unfortunately we are still unable to locate your account with the details you have provided. We kindly request that you provide us with your Gateway reference via Trustpilot. Alternatively, you can email this information to reviews@gatewayplc.co.uk.
Once we can confirm your account, a member of the team will be able to reach out to discuss your concerns further.
Kind regards,
James
Naomi really helped me today and was so…
Naomi really helped me today and was so friendly. She gave brilliant customer service and is an asset to Gateway.
May 15, 2026
Unprompted review
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