Gear Zone Reviews 

956
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Do not buy from Zone Gears dot Com! You are issued a shipping number so they charge your credit card but then the product never ships. The shipping information does not update after 7 days so you are... See more

Rated 1 out of 5 stars

I don’t recommend this site to anyone they sent me a broken fake side table suit kids only or toys. They didn’t even replay my sms to return or exchange plus the save box is closed by key 🤧 they’r... See more

Rated 1 out of 5 stars

I ordered a baby carrier. Never got my order, I called to get my money back, they did not answer my phone call but texted and said my order was on it's way and gave me fake tracking information. The l... See more

Rated 1 out of 5 stars

I am extremely disappointed in the delivery I received from Gear Zone. I ordered a pair of 3/4 convertible pants in a size 16, and they sent me shorts convertible pants in a size 12. Hardly a suit... See more

Company replied

Company details

  1. Camping Store
  2. Fitness and Nutrition Service
  3. Running Store
  4. Soccer Store
  5. Tennis Store

Information provided by various external sources

One of the original retailers of specialist outdoor gear on the web and trading since 2001. Following a change of management in 2008 Gear-zone has totally refocused its business and is now offering an amazing product range at excellent prices and with a focus on customer satisfaction. Our sports clothing and equipment range has also grown and now includes a huge selection of running, football, rugby, cricket, swimming, tennis, and fitness and well-being gear


Contact info

1.1

Bad

TrustScore 1 out of 5

956 reviews

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No recent history of asking for reviews

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1.1

All reviews

(956)

1 review in the last 12 months

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Rated 5 out of 5 stars

THESE BOOTS ARE MADE FOR WALKING

I bought a pair of Scarpa Cyclone GTX boots from Gear Zone, great company to deal with. Kept me informed by text of date and time of delivery, even the drivers name! Prompt and efficient, can't ask for more. The boots are first class, very comfortable and excellent quality. Highly recommended.

June 6, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Best price for the goods ordered and delivered very promptly. Courier sent text's to my mobile ,to state when they would be delivered. Perfect!

June 5, 2013
Unprompted review
Rated 2 out of 5 stars

A mixture of good and bad.

I ordered a Mountain Hardwear jacket, Mens Size Large. After realising it was too big for me, I called to ask about returning to exhange it for a size medium. The advice was helpful and friendly and I sent the jacket back. However, the jacket that was subsequently sent was a Womens version! Again I called to point this out and the person I spoke to was, again, helpful and friendly and asked me to send it back. I'm still awaiting a reply regarding the dispatch of the correct jacket.

June 5, 2013
Unprompted review
Gear Zone logo

Reply from Gear Zone

Hi Patrick,

Thanks for taking the time to review us, and it was me you spoke to both times regarding your jacket. Unfortunately it appears the warehouse suffered a failure between seat and keyboard by sending you the women's version as an exchange, and I can only offer my sincerest apologies for all the hassle. I have of course, stressed the importance of double-checking items because although this happens very rarely given the volume of orders we process, it is always an embarrassment to us who have to answer the phone if it does. :-(

I shall chase up your exchange today, as looking at my notes it should probably have arrived back with us today or yesterday.

Please accept my sincerest apologies for this, I'll get it fixed!

David

Rated 5 out of 5 stars

Excellent prices, great communications, speedy delivery.

I wanted a hydration bag for a friend's birthday and found the one I wanted on Gear Zone at a very good price. I ordered online, paid by Paypal and even though it was a Bank Holiday the next day, got an email telling me that it had been sent and when it would arrive and the tracking details. Excellent service and would def' use them again.

June 3, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service and price

Bought a pair NTF shoes, however, they were the colour featured on the Gear Zone site.

Gave then a call and I had the colour I wanted in my hands within 24hrs, brilliant!

I even got an email explaining that NTF had sent them a batch of shoes in the wrong colour so Gear Zone is not to blame.

Cheers David!

June 1, 2013
Unprompted review
Gear Zone logo

Reply from Gear Zone

No worries railwayman! Thanks for your patience and understanding, although to be honest, our warehouse should probably have clocked that TNF sent us the wrong colour..so we were a little to blame ;-)

Anyway, I'm glad we could sort it out quickly for you and I hope the shoes give you many happy memories!


Cheerio,

David

Rated 5 out of 5 stars

Better than expected.

The product was accurately described, it was the cheapest I could find and was delivered immediately. A faultless performance.

May 31, 2013
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service and super quick delivery

I recently ordered the Lowe Alpine Womens TFX Kibo ND65 rucksack from Gear-Zone. What brought me to the site was the fact that it was cheaper than other websites I had looked at, and I'm glad that I bought it from them. The other reviews I read all mentioned quick service and I'm happy to add mine to the pile. I ordered my item, received an email to say my rucksack had been dispatched that same day and within two days it had arrived by courier after I had received a text message to let me know who exactly would be delivering it and the time frame to expect my delivery.

I couldn't be more happy. I don't give reviews often, but felt this was duly required.

The rucksack is the ideal size for what I need - backpacking trip through America next month - and fits my single bivi tent, sleeping bag, sleeping mat, clothes, walking shoes, and sandals, toiletries and spare bits with no problem. Once packed up and on my back it doesn't feel as if I'm carrying much and the adjustable straps on the back and shoulder straps give it a snug and correct fit against the back.

I'm very much looking forward to using this bag and would not hesitate to use Gear-Zone again for the speedy delivery, prompt service and amazing prices.

May 29, 2013
Unprompted review
Gear Zone logo

Reply from Gear Zone

Hi Rebecca,

Thank you so much for your kind review, we always try our best to offer great products, at great prices, with great service...and comments like yours are a reminder to us of why we do what we do!

We'd all like wish you the best of luck in your travels through America next month, it sounds like it should be an awesome adventure!

Kind regards and happy trails,

David

Rated 2 out of 5 stars

My item never arrived!

After nearly a week waiting, I rang to find my item. The courier had delivered It to someone else... I'm still waiting for an email to know whether they are sending me the product I paid for while they chase the other, or if I'm getting a refund. Overall, if the courier gives my purchase to someone else at the qrong address...then this company cant be relied upon for satisfactory online shopping.

May 28, 2013
Unprompted review
Gear Zone logo

Reply from Gear Zone

EDITED 05/06/13

After some investigation, it turns out that the house number had been entered incorrectly at the order stage by the customer. The goods were delivered to the 'correct' address...it just turned out to be across the street from where the customer lived!

I'm pleased to report that Kathryn now has her original order! :-)

David

---

Dear Kathryn,

Many thanks for taking the time to review us, and we're sorry that your order encountered a problem. I was actually writing a reply to you when I saw this pop up.

Of course there's no way that we knew the order had been delivered to someone the courier believed lived at your address, or was a neighbour, until you let us know a few hours ago that you had not received it yet.

We are very sorry that it happened, and if there was anything we could do in future to 100% prevent this sort of thing then of course we would, however the harsh reality is that this is always a risk when using the Royal Mail or any other 3rd party courier company. We have switched carriers before and to be honest, DPD are probably amongst the best we've ever used at not doing this sort of thing!

Of course when something does go wrong, we try to resolve it quickly, and to everyone's satisfaction, so in that vein, your email with a remedy is winging its way to you now, suffice to say that you're welcome to have either a refund or a replacement pair of boots.

Kind regards,

David

Rated 5 out of 5 stars

Quick delivery, good price deal

I got a Thermarest for a slightly cheaper price than elsewhere and received it within 2 days as promised. Fully satisfied with my purchase. Notification of delivery slot on my mobile was useful too.

May 28, 2013
Unprompted review
Rated 1 out of 5 stars

Faulty Heart Monitor Returned

I was extremely disappointed that the heart monitor I ordered failed to work, despite following the product instructions to the letter and contacting Timex Technical Support, and have since returned the item requesting a refund.

May 28, 2013
Unprompted review
Gear Zone logo

Reply from Gear Zone

Dear John,

Many thanks for taking the time to review your Timex heart rate monitor, and we're really sorry to hear that it failed to work when you unboxed it. We'll process your refund upon the arrival of the returned product.

We do hope that you found the website easy to use, the speed of delivery quick, and the price of the item on our site to your satisfaction though.

Kind regards,

David

Rated 5 out of 5 stars

Great product at a great price

Gear Zone was the cheapest and sometimes you have reservations about going with the cheapest as it can spell 'untrustworthy' but this isn't the case at all. Would definitely buy from them again

May 25, 2013
Unprompted review
Rated 5 out of 5 stars

Fast Delivery

The order was supposed to take a few days to deliver and I was worried I wouldn't receive my equipment for the 3 Peaks challenge I am doing this weekend. However the order arrive ahead of time and I don't need to worry.

Thanks

May 22, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

I spoke to a customer service employee after having IT problems trying to purchase on-line (no fault of Gear Zone). Very helpful retrieving and processing my partially completed on-line order which was approximately at14:30. The item was delivered the next day to my home in Kent. How about that for service? I cannot fault Gear Zone in any way.

May 21, 2013
Unprompted review

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