Do not buy from Zone Gears dot Com! You are issued a shipping number so they charge your credit card but then the product never ships. The shipping information does not update after 7 days so you are... See more
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I don’t recommend this site to anyone they sent me a broken fake side table suit kids only or toys. They didn’t even replay my sms to return or exchange plus the save box is closed by key 🤧 they’r... See more
I ordered a baby carrier. Never got my order, I called to get my money back, they did not answer my phone call but texted and said my order was on it's way and gave me fake tracking information. The l... See more
I am extremely disappointed in the delivery I received from Gear Zone. I ordered a pair of 3/4 convertible pants in a size 16, and they sent me shorts convertible pants in a size 12. Hardly a suit... See more
Company replied
Company details
Information provided by various external sources
One of the original retailers of specialist outdoor gear on the web and trading since 2001. Following a change of management in 2008 Gear-zone has totally refocused its business and is now offering an amazing product range at excellent prices and with a focus on customer satisfaction. Our sports clothing and equipment range has also grown and now includes a huge selection of running, football, rugby, cricket, swimming, tennis, and fitness and well-being gear
Contact info
Norwich Outdoor Sports Ltd, 1 Bessemer Road, Norwich, NR4 6DQ, Norwich
- 01603 699873
- Orders@Gear-zone.co.uk
- www.gear-zone.co.uk
1.1
Bad
956 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Cannot fault the service
The jacket arrived very promptly and was exactly as described. I won't hesitate to order from Gear Zone in the future.
April 23, 2013
Unprompted review
Excellent, great price and very prompt delivery
April 23, 2013
Unprompted review
Great service!
I ordered my item late on a Sunday afternoon and it was delivered before 10am on the following Tuesday. Item was exactly how it was described on line and at a good price point. I would definitely visit Gear Zone website again
April 22, 2013
Unprompted review
Great prices and super fast delivery.
Really good prices and was delivered with 2 days. Great al round.
April 19, 2013
Unprompted review
Good price, communication and delivery ; excellent.
Saw that the item price was considerably better [ for me ] than other sites were quoting. Checked reviews which suggested that these people were good and dealt. The result
was excellent and fully confirmed the very positive reviews.
April 18, 2013
Unprompted review
Excellent service. Fast delivery.
Use this company as their delivery is fast.
April 17, 2013
Unprompted review
Wrong item was delivered.
I am extremely disappointed in the delivery I received from Gear Zone. I ordered a pair of 3/4 convertible pants in a size 16, and they sent me shorts convertible pants in a size 12. Hardly a suitable replacement if the item I ordered was not in stock.
I have returned this unwanted item and am waiting not only for a full refund for the item, but also full refund of the cost of the postage for them to send it to me and full refund of the postage for me to send it back.
I am also very disappointed that Gear Zone have so far failed to acknowledge my email.
April 16, 2013
Unprompted review
Reply from Gear Zone
Dear Christine,
Many thanks for taking the time to review us, and may I offer my sincerest apologies for the issue with your order.
We would not have sent an alternative without checking with you first, so I can only assume that the incorrect item was a simple (yet embarrassing) failure at our warehouse. I have asked them for the details so that I can amend our system and prevent this happening in future. I can only offer my apologies for what appears to be an honest, yet entirely avoidable mistake, which of course, is not an excuse I'm happy with either.
I've checked with my colleague regarding the response to your email, but we have no record of it arriving anywhere (including our spam folders), I've no idea what happened to it but we always aim to quickly respond to emails we receive.
Our records show that your return was only received at our warehouse today, so your refund (including, of course, the return postage) will be processed immediately and should show in your account within 5 working days.
Once again, my sincerest apologies that we dropped the ball when picking your order.
Kind regards,
David
EXCELLENT SERVICE
Cannot fault the service that was provided.Very quick delivery would recommend gear zone to anybody would use again thankyou
April 15, 2013
Unprompted review
Great Service!
I'm really please with my slleeping bag it arrived promptly!
April 15, 2013
Unprompted review
There was a problem fulfilling my order but Gear-Zone provided a solution which I was happy to accept.
I ordered a set of Leki Thermolite Walking Poles and my order was confirmed but having not received a delivery notification after 3 days I rang them. They informed me that there had been a delay because the only poles that they could now provide were not a matching pair (one was a slightly later model with a different logo on the shaft) and I would have to wait 2-3 weeks if I wanted two identical poles. However, I did not want to wait as I had placed this order with them because I was going on quite a big walk the following weekend. I decided to accept the non-matching poles and was given an extra 20% discount because the company felt that they had not fulfilled my order as stated. I received the poles 2 days later and I was quite happy with them as the difference in the logo design was insignificant. With the extra 20% off what was already the cheapest price on the internet, this made the poles a real bargain. I would certainly use Gear-Zone again.
April 15, 2013
Unprompted review
Awesome price/service
Very happy and satisfied with the price and the jacket. Top quality.
April 15, 2013
Unprompted review
Great service
Ordered a jacket. It was all very easy, helpful staff, delivery was quick and price was good.
April 15, 2013
Unprompted review
Easy ordering process and quick delivery
I found Gear Zone website thanks to Google search.
They were offering exactly the product I was looking for, for a competitive price.
I ordered The North Face Genesis Jacket (Medium, Black) for my husband.
The ordering process and communication after order completion was excellent. I was also happy about Pay Pal payment option which I prefer to use for online payments.
I then received an email confirmation from DPD (Gear Zone's designated carrier) about the day and time of planned delivery which was fulfilled to the last 15 minutes.
The jacket itself is of a very good quality and hopefully will last for a long time.
I would not hesitate to use Gear Zone again and would recommend it to a potential customer.
April 11, 2013
Unprompted review
Excellent Service
Gear Zone really impressed me, I have no hesitation in recommending them
April 11, 2013
Unprompted review
excellent service
I was texted with delivery date options and once selected was told the hour delivery slot. This was accurate. The Fleece I ordered was exactly as pictured and described on the website and I was very happy with product and service
April 10, 2013
Unprompted review
Quick response
I ordered a lovely Berghaus jacket , which arrived a few days later - as promised. Unfortunately I wasn't happy with the "fit" (not the fault of Gear Zone) and I had to return it. My refund was back in my account within 3 days - no questions asked.
April 9, 2013
Unprompted review
Excellent service!
Im really impressed with the service I received.
I got a Snoopy Buff, which I have been looking for, for a long time.
Well priced, swift delivery and a happy customer.
April 9, 2013
Unprompted review
Faultless
Quality goods at competitive prices, with speedy delivery.
A highly professional service.
April 9, 2013
Unprompted review
Good service if slightly expensive
You had my size in stock otherwise I could have purchased the same safari shirt from another company and paid quite a few pounds less.
April 8, 2013
Unprompted review
Good quality equipment at very reasonable prices !!!
Well packaged, good quality item at a very good price in comparison to any other web or shop sites.
April 8, 2013
Unprompted review
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