gearbooker.com Reviews 526

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendliness, making the process of renting and listing equipment easy and hassle-free. Many appreciate the wide selection of products available and the efficiency of the booking process, often highlighting the smooth organization from start to finish. People also find the service reliable and secure, with a strong emphasis on trust and good communication. However, some customers also noted that the initial account setup and verification process can be cumbersome, requiring significant effort and multiple steps. A few reviewers mentioned that the website's design and user interface could be improved, citing issues with navigation and optimization.

What people talk about most

User experience

Reviewers mention positive feedback about user experience. Many customers find the platform very... See more

Website

Reviewers highlight positive aspects of the website, often describing it as a great, easy, and reliable... See more

Product

Clients share positive opinions on product, highlighting the ease of finding and renting camera equipment and... See more

Service

Users describe positive interactions with the service. Many customers praise the straightforward process of... See more

Booking process

Consumers generally find the booking process to be positive, highlighting its ease and straightforwardness.... See more

Based on these reviews

Rated 5 out of 5 stars

As a musician / sound tech you can’t have enough stuff … but why buy everything yourself if you can rent it at a fraction of the price! I needed a digital snake to expand my own mixing desk for a conc... See more

Rated 5 out of 5 stars

Easy communication on the platform. Big variety of products to choose from. Enables creatives and professionals with different background to meet and help each other to grow. Great choice for my busin... See more

Company replied

Rated 5 out of 5 stars

Gearbooker is an amazing platform that has made renting out my equipment incredibly easy and hassle-free. The entire process, from listing my gear to handling bookings, is smooth and well-organized. T... See more

Rated 5 out of 5 stars

Because i had a lot of Trust since Gearo. So i knew i would do other Jobs again with Gearbooker. Trustful Website, Verification Process is also good and secure!


Company details

  1. Online Marketplace
  2. Audio Visual Equipment Rental Service
  3. Business to Business Service
  4. Photo Shop

Written by the company

Rent your photo, video, film, audio and other equipment from creative people in your neighbourhood. No worries: all items are insured!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

526 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

A great platform

A great platform! Very reliable. We have been using it for shooting YouTube videos as we don't have our own equipment, and the experience with the vendors on the platform has been seamless.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Safe and trustworthy platform

Takes some time and effort to set up an account, but it is required to create a safe and trustworthy platform. Ultimately, very user friendly in its use. Also, communicating via Gearbooker works like a charm. Very easy and reliable platform for renting equipment.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy

Gearbooker is an easy platform for renting out gear. They have some safety policies to make sure every rental will be safe and comes with an insurance which makes it very trustworthy!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Gearbooker is a great service for…

Gearbooker is a great service for filmmakers. I was able to rent gear for a production at less than half the normal rental rate. The filmmaker also gave me som great advice and additional gear for the shoot.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time

It's unbelievable that a process so long and tedious like the verification, which honestly took me weeks, can be rejected without them having to give you any reason whatsoever.
As many have said their customer service is terrible and basically non existent.

This was such a disappointment, i will have to try and look for another similar website.

November 28, 2025
Unprompted review
gearbooker.com logo

Reply from gearbooker.com

hi Antonio, sorry to read about your experience. Thank you so much for the candid feedback. ID checks can take longer in some cases—our Help Center outlines the usual timing and what’s required.

If you want to ask about a specific verification, the quickest way to reach us is via the Help Center chat: helpcenter.gearbooker.com

Rated 4 out of 5 stars

Overall a good experience

I used the platform for the first time after being a user of Wedio before. The process of setting up my account and getting verified was a bit arduous and I didn't like that I have to share my home address although I was renting on behalf of my employer.

The process of renting the gear and means of communicating with the owner was quite straightforward.

However, on the day of the rental, I received an email in the morning that I would need to bring my passport. I had already left the house by that time. Hence, I had to leave work early to pick up my passport at home and then head back to the opposite end of the city to pick up the gear. It would be better to receive that info 24 h in advance.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and good service

Quick and good service

Affordable pricing for qualititative material, and a very practical interface that provides very clear instructions and emphasizes 'the small letters' for your own comfort.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great platform for creatives

The platform works great. I needed some camera equipment on my last-minute shoot, and I was able to find a reliable person in the area to rent from. Will definitely keep using the platform and would recommend to anyone in the creative industry!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

a trustworthy experience!

gearbooker gave us a trustworthy experience through their equipment insurance and handling the tenant in terms of processing the deal. The also covered automatic invoicing, which is very convenient. Clear recommendation!

September 28, 2025
Unprompted review

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