Refused to Pay $240 in Affiliate Commissions - Avoid Their Affiliate Program
I joined Geekstorage’s affiliate program in October 2014 and successfully referred 10 customers over a 6-year period (2014-2020), earning $325 in commissions according to their own affiliate dashboard. They only paid me $85 back in 2015, leaving $240 unpaid for over 10 years.
When I contacted them in October 2025 about the outstanding balance, owner Matthew Eli claimed all unpaid referrals were “early cancellations who opted for refunds, orders that were not paid for, and one fraudulent signup.” However, he provided zero documentation to support these claims.
Here’s the problem: According to their own published affiliate terms, commissions are only approved AFTER customers remain active for 91 days. If customers truly cancelled early or never paid, those commissions should never have appeared in my dashboard as earned in the first place. The fact they showed as earned commissions means customers made it past the 91-day threshold.
I requested an itemized breakdown showing which referrals were supposedly fraudulent or refunded, along with dates and proof. No response. After 10+ years, they’ve had ample time to provide basic documentation if their claims were legitimate.
Bottom line: Don’t waste your time with their affiliate program. They’ll show you earned commissions in your dashboard, let you exceed the $100 payout threshold, then refuse payment with vague excuses and no accountability. For a company that prides itself on being “customer-focused,” this is incredibly disappointing treatment of someone who promoted their services for years.
I’m now filing a BBB complaint to seek resolution, as informal attempts to resolve this have failed.
