GEL Express Logistik Reviews 

This is a third class delivery service, they dont give a damn about the customer and update false information on the portal, as in your packet will be delivered today between 10-12am and then they dont appear at all and say the customer was not available. i havent seen such unreliable service ever in my life and its unbelievable such type of service exists in Germany

Worst delivery and service experience!
I was at home but in the website it has been mentioned customer not available! Couldn't reach them by phone! Don't know how to follow my package!

Never seen worse. No delivery, impossible to reach by phone. Arrange a pick-up but the ware is not there and customers have driven 360 km for an unsuccessful pick-up

This happened to several deliveries. They allegedly came by, while I was present at home but did not ring the intercom or call. The phone number to reach them charges 0.80€ by minute, which is convenient for them as they respond to any email you send saying to call this number

Very slow delivery,took f

The worst delivery company. Very bad service. Very rude. They left my 120kg order at the door of the building and denied to move it to the elevator which was 6m from the door of the building. Never again taking service from them.

Worst experience in my life with this delivery company. Recommend to avoid!!!!!! Terrible customer service, no response/answer to emails, phone calls. No tracking information provided, no updates, long delivery time. I feel really lucky, that somehow I received parcel.

Bought an e-bike from a shop in Germany who were very helpful in their investigation, unfortunately they opted to use GEL to deliver the bike. After reading some of the reviews here it seems apparent that there maybe some criminal activity going on here. The bike was picked up by them on or around 10th January, in the following week the tracking system updated to the 12th as being at the central warehouse - no updates occurred after this, and by the 16th I started to email both the retailer and the courier. No answer from the courier - but the retailer replied with they had contact with the courier and unfortunately they had lost the bike!! How the hell do you lose a bike? A new bike is being sent - hopefully not by GEL.

Horrible delivery company. I don't understand why any company/person would use this service. They have terrible customer service and do not update their tracking information of parcels.

Really long delivery timings and they lost my parcel anyway... wouldn't recommend...

Very Bad service. Today they delivered shower door from Kaufland.de and left the article in apartment door. At least i was expecting to drop till my apartment door.

The worst service ever experienced.
Shipments lost or stuck in warehouse for weeks, no depandable tracking, no assistence, no responses to inquiries. Keep out

The only issue I have is that the tracking did not update properly. The tracking kept saying the parcel was still at the depot, when actually it was already out for delivery. The tracking never hit the "out for delivery" state, not even after I had already received it. So it was hard for me to judge when to expect it. Other then that: friendly driver, friendly on the phone when I called them, and the delivery was swift.

The most disappointing service I have ever experience. I have received damaged package to which the driver was pretending that everything is ok. And when asked to take the package back he literally run away.

The representative would take no responsibility for the issues with delivery. He claimed that my address was incomplete even though I had placed my order via Amazon where my address is clearly noted and where I regularly shop from with no issues of delivery. He then read aloud in my "incomplete address" a line that specified which neighbour to leave the package with if absent. I live in a semi-commercial building with offices open during office hours, the building is on a main street with big signs for each office. He still claimed that the driver could not find the address because my name was missing. These justifications aside, he disregarded that it is the shipping company's responsibility to obtain full details of shipping from the sender and make sure that the package arrives at destination in due time. Worse of all was his lack of concern for finding a solution. Terrible customer service.