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Gemondo Jewellery Reviews 331

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting that items are even more beautiful than depicted online. The delivery service is frequently highlighted for its speed and efficiency, with many people appreciating the prompt arrival of their orders. The overall service, from easy ordering to good communication, also receives widespread commendation. However, some people were dissatisfied with the size of certain items, finding them to be unexpectedly tiny. A few other people also felt that the jewelry broke quickly after purchase, indicating occasional issues with durability.

What people talk about most

Product

Consumers express great satisfaction with the products, frequently highlighting their stunning beauty, high... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the quick and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently describe the service as... See more

Order

Customers had positive experiences with ordering. Many reviewers found the ordering process simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick delivery. I ordered the wrong size but returning free was so easy and my replacement was delivered within a week. I love my new ring, it's a great replacement for my damaged engagement ring. I... See more

Company replied

Rated 5 out of 5 stars

Excellent and came in time. The earrings and pendant are STUNNING and the photos on the website don't really reflect their beauty and how delicate they are. I'm so happy with them. Many thanks.

Company replied

Rated 5 out of 5 stars

Item was quickly dispatched with good communication from Gemondo. Lovely piece of jewellery which was a birthday gift for our daughter, she is delighted with it so would recommend!

Company replied

Rated 5 out of 5 stars

Beautiful ring, great quality at a great price. Bought this lovely ring as a birthday gift for my daughter & she absolutely loves it. Arrived quickly, well packaged & presented in a cute gift box. Wil... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewelry Designer

About Gemondo Jewellery

Written by the company

Gemondo is an established jewellery brand specialising in beautifully crafted gemstone jewellery designed for everyday elegance and meaningful gifting. Founded in 2006, Gemondo has built a strong reputation for offering high-quality jewellery that celebrates the natural beauty and individuality of coloured gemstones.

The brand offers a wide range of jewellery including rings, earrings, necklaces, and bracelets, featuring a diverse selection of ethically sourced gemstones such as emeralds, sapphires, rubies, amethysts, opals, and many more. Each piece is thoughtfully designed to highlight the unique character of the gemstone while combining classic craftsmanship with contemporary style.

Gemondo is committed to responsible sourcing and sustainability. The company works with trusted suppliers and follows ethical practices to ensure transparency throughout its supply chain. Many collections feature responsibly sourced materials and precious metals, supporting a more sustainable approach to jewellery production.

With customers across the UK, Europe, and international markets, Gemondo combines accessible pricing with fine jewellery quality, making gemstone jewellery available to a wider audience. The brand is known for its distinctive collections, expert gemstone knowledge, and dedication to helping customers celebrate life’s moments with jewellery that tells a story.

Through its online platform, Gemondo continues to bring the timeless beauty of coloured gemstones to modern jewellery lovers around the world.

Written by the company

Free UK Delivery
Free UK standard delivery available on all orders, expedited options available.
Easy Returns
We offer a comprehensive returns policy, with easy returns through our partnerships with Royal Mail: UK customers (https://www.royalmail.com/track-my-return/create/731) EziReturns: International customers (https://gemondo.ezireturns.com/)

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

331 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Beautiful jewelry

Beautiful jewelry, lovely designs and the rings I bought feel substantial. They look even better in real than on the website pictures. Great value for money. Order was delivered quickly.

July 4, 2022
Rated 1 out of 5 stars

Be careful !!!!!

Be careful !!!!!
That company has an identical website which is a scam !!!
I purchase the ring, my money was taken and there was no answer.
Eventually, I wrote on the customer service email and they inform me that it's a copied, scam site and they can't do anything about my purches.
Funny enough a few weeks later and Gemondo still didn't deal with the fake site knowing (approving) about its egzistance.

June 28, 2022
Unprompted review
Gemondo Jewellery logo

Reply from Gemondo Jewellery

Please be advised we are not affiliated in anyway with the site you purchased from. We advised to immediately contact your bank to issue a charge back to retrieve your money. I cannot comment further on the progress with having the fraudulant imitation of our site taken down.

Rated 5 out of 5 stars

Rings

I ordered a ring for my granddaughters twenty first birthday. It arrived within two days and I was absolutely delighted with the ring. It was everything I hoped it would be. I ordered another ring shortly after and was equally delighted and would look on your site first if I need anything else Thank you Gemondo.

June 7, 2022
Rated 5 out of 5 stars

Returns are easy

I got this bangle for the anniversary of my first asking my now wife out 25 years ago, I gave it to her on Saturday and on Sunday one of the stones had fallen out, not very good for something that was so expensive. I emailed customer services on Sunday and early Monday morning Crystal had replied and sent a link to return the bangle, there is nothing worst than having a faulty item and getting no response for the supplier, luckily Gemodo is not one of them

June 6, 2022
Rated 5 out of 5 stars

Excellent service

Excellent service, bought some earrings for my daughters birthday. They arrived speedily, I had paid for next day delivery - but you never know.
Lovely product - we were pleased.

May 10, 2022
Rated 5 out of 5 stars

Bought two necklaces for myself-a 9ct…

Bought two necklaces for myself-a 9ct gold and diamond letter H on a chain and a Stirling silver and emerald Taurus pendant and chain. Dainty and very pretty. Good solid clasps, easy to use. Very pleased with purchases. Would definitely recommend.

May 10, 2022
Rated 5 out of 5 stars

Pleasant pearl surprise.

In a few months time it will be our thirtieth wedding anniversary, our Pearl Wedding and I wanted something pearl for my wife. I looked at rings but saw nothing ai liked then I saw Germondos and a pair of freshwater pearl earrings. They are reasonably priced, attractive and the pearls are perfectly matched in size, shape and colour. The setting is in excellent proportion to the pearls and compliments them beautifully, I am very pleased with them and I am sure my wife will be too. They arrived within a couple of days from ordering in a discreet package with a nice presentation box inside, a really nice and unexpected surprise. Overall very happy with this jeweller.

May 2, 2022
Rated 5 out of 5 stars

Beautiful heart ruby bracelet

This is the first time I have bought jewellery from Gemondo and I am very pleased. The bracelet is just as expected. So pretty and delicate and can’t wait to wear it once the weather warms up! Super fast delivery and beautifully presented. Ethically sourced gemstones and Jewellery are of utmost importance to me. I saw cheaper versions of this particular bracelet ( although nowhere near as nice) but resisted. Good fair price for such a beautiful piece of jewellery.

April 12, 2022
Rated 3 out of 5 stars

Package arrived completely soaked

Package arrived completely soaked, smelled bad and was falling apart. The necklace was intact but there is a small scratch in the stone. Still beautiful but had I known this would happen I wouldn't have ordered it.

April 11, 2022
Rated 5 out of 5 stars

Paid extra for gift wrapping and was…

Paid extra for gift wrapping and was Packaged beautifully, arrived on time and had tracking available so knew when it was coming, lovely necklace exactly what I wanted, made a gorgeous gift, would happily use them again for future purchases

April 11, 2022
Rated 1 out of 5 stars

Avoid - very poor experience!

I ordered a necklace for Mother's day. On opening it, it turned out to be a ring - completely the wrong product sent. I had to waste time returning this as well as having the disappointment of the wrong item on the day.
On complaining to Gemondo the assured me the correct item would be sent out "tomorrow". When after a week I still hadn't received this I contacted them again to receive the reply that sorry, it's out of stock now.

So, over two weeks after my original order with much faff for me to sort out and chase, I have no product, disappointed children who couldn't give Mummy her present and a very bad impression of this company. My advice - avoid and go to a proper jewellers!

April 7, 2022
Unprompted review
Rated 5 out of 5 stars

The square aquamarine ring

The square aquamarine ring is a ravishing beautiful ring. I like the quality and the price is very good. The correspondent and delivery was quick and effective. I would highly recommend.

April 4, 2022

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