Gems Hygiene Reviews 

63
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Avoid. Cold calling scam artists that send unsolicited goods then harass for payment. Will not collect goods or arrange returns. Will be reporting to trading standards

Rated 1 out of 5 stars

Worst company I have dealt with in 14 years of trading. Cold called offering incentives if we would accpet a free sample, then delivered 20 litres of the stuff and wanted large restocking fee for retu... See more

Rated 5 out of 5 stars

I've been using Gems Hygiene for a few years now. Gems have been a great support to our business, especially through the pandemic. My key account manger Jon Murphy has also been there to offer advice... See more

Rated 5 out of 5 stars

We have dealt with Matthew Gems Hygiene for many years now and have always appreciated a cheeky sales call asking if we need anything. Great products which have helped us keep complaints from customer... See more

Company details

  1. Cleaning Products Supplier

Written by the company

Founded in 1986 Gems Hygiene has successfully supplied a wide range of sectors with reliable and high-quality cleaning products.The company has expanded over the years with it’s client base stretching throughout the UK. Shifting operations to an online space we now provide one-off, contracted or standing order services via phone or through our easy to use website. Gems Hygiene strives to supply environmental and sustainable cleaning solutions whilst understanding the requirements of our customers on a local and national level. All cleaning products supplied by Gems Hygiene have been chosen specifically to tackle everyday and specialist cleaning for both commercial and domestic use. We maximise concentration levels with a goal to minimise our packaging to product ratio.


Contact info

2.1

Poor

TrustScore 2 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(63)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Matt is great!

Matt Butler has been our rep for a long time now! Always keeps in touch with the best offers and knows exactly what we need!
Absolute pleasure to speak with and always delivers A* customer service!

October 22, 2021
Unprompted review
Rated 4 out of 5 stars

Williamwood Golf Club

we have dealt with Gems for some years and have always received excellent service but especially post lockdown.
Rachel provides helpful guidance on product selection

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

Gems hygiene

Matthew is very reliable and consistent with our orders and what we need and would benefit from.
He is also very polite and chatty.

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

14 years of great service

I've been trading with this company for 14 years and always had great service from dawn , have been very happy indeed with the products on offer and the 5 star service

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service and quick delivery

Spoke with a lovely guy called Matthew who really went above and beyond to help me out with all the cleaning supplies I needed to keep our club running smoothly, totally professional and really friendly too! I would recommend calling Gems Hygeine for any supplies needed, the price is competitive and delivery was quick.

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

Gems is a very good company

Gems is a very good company. Dawn who rings us on a regular basis is extremely knowledgeable about the products and very friendly. I would highly recommend Gems and in particular Dawn to anybody looking for a reliable company

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

Great team, great products

Gems Hygiene have been very helpful in identifying the products that we actually need and have not been pushy in taking over as our general supplier. Rachel rings as agreed to discuss our needs and offers a very friendly and professional service with due consideration for a busy manager's lack of time!

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

The Old Rectory's personal account…

The Old Rectory's personal account Manager is Paul Campbell he is so amazingly helpful, his customer skills are friendly and encouraging. He has been amazing over the COVID pandemic reminding us of when he thinks it would be appropriate based on prior sales that we should place an order - this is useful because we have been shortstaffed due to isolating etc. so staff that would normally manage this would be diverted. ALL IN ALL an EXCELLENT ambassedor for your company - keep hold of him he is amazing!

October 21, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look