Gem Wholesale Reviews 

145
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

I ordered a pallet of merchandise from Gem Wholesale. The delivery went smoothly. However, I was shocked the moment I opened the pallet. While there were properly boxed items on top, the layers undern... See more

Company replied

Rated 1 out of 5 stars

Ordered 3 palettes and every single item used or damaged or missing parts. I called up today and lady said most things should work as people return them for no reason but out of 100 items only 3 are f... See more

Company replied

Rated 1 out of 5 stars

Sold Me Junk as “Grade 1” Bought a “Grade 1” box — got damaged, incomplete, used rubbish. One key item missing parts. They offered a refund, then pulled it when I mentioned the law. Hide behind B2B t... See more

Company replied

Rated 5 out of 5 stars

I have purchased three times from gem wholesale and whilst I fully understand they are product returns I had an issue with my first pallet and they resolved very quickly. I have now had a further eigh... See more

Company replied

Company details

  1. Wholesaler
  2. Clothing Wholesaler
  3. Electrical Wholesaler
  4. Furniture Wholesaler
  5. Household Goods Wholesaler

Written by the company

Welcome to Gem Wholesale a long established B2B trade platform for the distribution of returns, clearance & liquidation stock


Contact info

2.3

Poor

TrustScore 2.5 out of 5

145 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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2.3

All reviews

(145)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

A Great Distressed Stock Wholesaler

We have made a lot of purchased from Gem as we have grown, and they have always had some great stock at reasonable prices.

November 16, 2020
Unprompted review
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Reply from Gem Wholesale

thank you for taking time to leave the review. We look forward to getting more orders in the near future

Rated 4 out of 5 stars

I've ordered 3 times now from this…

I've ordered 3 times now from this company and I have spread the word which made a friend purchase 3 pallets from them recently. I do believe that if a company treats their customers well then not only would they get repeat business but spreading the word as I had done. I've had no issues so far so please ignore the bad reviews. I don't see logic someone complaining about customer returns when the title should say it. Its the luck of the draw.

Based on buying alot of returns pallets I find Gem-wholesale one of the best, no issues at all. Great company.

Just 1 recommendation which I know you don't deal with. When placing an order the delivery is within 2 to 3 days, I know it cant get tracked but perhaps look into something where I can know for sure which date it will be as for thr 2 to 3 days I can't really plan much.

November 13, 2020
Unprompted review
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Reply from Gem Wholesale

hi Michael, thanks for the review and also the detail you have given to potential buyers. We hope it gives them some insight into the business as a whole with a regular buyer. With regards to the 2-3 day service, at £40 its the best deal we can find based on a large volume of pallets we send out and it is a business to business service rather than a home delivery so they simply expect you to be home. We can request a 2nd day but not guaranteed or 3rd which, as the last day is pretty much certain unless the carrier have an issue. On top of these you could opt for the Next Day service if it really important to know. You can also request a call 1 hour before if you leave it open to any day. We cannot guarantee it as its Pallex we use but it makes the drivers job easy too so most do call without any issue. We are glad that overall you are happy with the service will always try to do our best to help. Just add any requests in the 'added shipping notes' section on your next order. Hope this makes a difference.

Rated 5 out of 5 stars

Excellent customer experience

Excellent customer experience! Delivery is always on time.

November 12, 2020
Unprompted review
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Reply from Gem Wholesale

thank you for the 5 star review, we will do all we can to keep up the good work

Rated 5 out of 5 stars

Excellent Customer service

Brought a couple of lots from Gem wholesale without any issues, lists are actuate and customer services is very good, will use again

November 6, 2020
Unprompted review
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Reply from Gem Wholesale

Thank you for your 5 Star review. We are glad to know you are happy with both the service and the stocks. We hope you continue to do well with both and look forward to the next order. Whenever we get a review from a repeat customer we know it helps new customers decide whether or not they should try our stocks and company. Thanks once again

Rated 5 out of 5 stars

A very happy customer.

I have been purchasing from gem wholesale for a couple of years now and they have been brilliant in all ways. Cannot fault them in any way. Extremely quick and helpful and friendly.

November 3, 2020
Unprompted review
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Reply from Gem Wholesale

Thank you for your review and for the time taken to leave it. Its good to see regular buyers leave us reviews as they have a balanced view of the service we provide and the stock purchased over a wide time period. Thank you once again.

Rated 5 out of 5 stars

Gems one of the most reliable and…

Gems one of the most reliable and honest wholesalers. Excellent competitive prices and great customer service!

November 3, 2020
Unprompted review
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Reply from Gem Wholesale

Hi Saqib, thank you for the 5 star review and for the kind words. We will continue to offer you, and all our customers, the best service possible. Thanks once again

Rated 5 out of 5 stars

I have used

I have used
Gem regularly and I have always been satisfied 5 🌟

November 3, 2020
Unprompted review
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Reply from Gem Wholesale

Hi Erald, thank you for the 5 Star review. Its always good to see a regular buyer leave us feedback. it helps us ensure we are giving the right service and lets potential buyers know what a regualr buyer thinks of us overall

Rated 5 out of 5 stars

I have been buying from gem wholesale…

I have been buying from gem wholesale for past
8 years and it has been great generally. I so much appreciate the fact that they try to explain to me the exact condition of the goods whenever I want to try a new grade and about 95%,it spot on. Its a massive bonus for me because I don't live in the UK and therefore always trust what they are exporting to me. If you understand the grading,you will never go wrong with them.

Emek

October 29, 2020
Unprompted review
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Reply from Gem Wholesale

hi Emeka, thank you for the review and for explaining how what we do helps you. As an international buyer we understand how hard it can be to put your trust in any company. We are happy that the trust you have showed us has been well founded.

Rated 5 out of 5 stars

Excellent Service with Friendly Staff

We have been using Gem Wholesale for roughly 12 months. They offer a very professional, friendly service and are happy to answer any questions.

We have purchased numerous returns pallets from them and they have always been exactly as described.

We are more than happy with all our past transactions and will continue to use Gem for the foreseeable future!

October 21, 2020
Unprompted review
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Reply from Gem Wholesale

hi, thank you for the 5 star review. We look forward to the next purchase

Rated 5 out of 5 stars

Best place to grab a bargain

Best place to grab a bargain. Good staff and fantastic offer. Can't wait to buy more. Highly recommended

October 21, 2020
Unprompted review
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Reply from Gem Wholesale

hi, thank you for the review. We look forward to the next order

Rated 5 out of 5 stars

This is a first class company to deal…

This is a first class company to deal with, they have an easy to use and secure website and friendly staff. I have used them for many years and have always found them to be honest and reliable.

October 20, 2020
Unprompted review
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Reply from Gem Wholesale

hi Scott, thanks for the 5 star review. we appreciate the time taken. its good to hear from a regular buyer and we look forward to the next order

Rated 5 out of 5 stars

A real gem for quality stock

Gem Wholesale is a reliable source of high quality customer returns and clearance items from catalogue retailers. The lots available generally feature well known consumer brands and the products themselves arrive in very good, re-sellable condition, making my life as a reseller far easier. Staff are friendly, efficient and responsive ensuring there is a frequent enough turn over of stock to keep my inventory ticking over.

October 20, 2020
Unprompted review
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Reply from Gem Wholesale

hi Adam, thanks for the honest review and for the information you have given re your own experience of dealing with the stock we sell. We hope it will help others looking at starting out.

Rated 5 out of 5 stars

You win some you lose some, the devil is always in the detail / terms and conditions!

I am loving reading some of the comments here. To be fair, each one demonstrating the reality of using a wholesale store such as this organisation. I have been using Gem Wholesale for approximately 12 months.

My circumstances:
1. I use Gem Wholesale to feed my hobby / side hustle.
2. I sell the bits I don't want and simply try to make my money back.

Having chosen a specific niche that I am interested in late 2019 and after doing plenty of research, I took the plunge into catalogue returns which is a risky sector. Having the ability and available space to diagnose, repair, fix and source spares is a major part to what I'm doing.

After reading the companies terms and conditions, clear grading detail and armed with the knowledge of what goes on, I was well prepared for what I have so far encountered.

I have nothing but praise for the Gem Wholesale team. Literally no hassle, quick responses to queries and so far have not had any cause for complaint. Yes you are going to get some smashed, broken, faulty, burned, damaged, squashed, bent item / products with the occasional part, screw or fixing missing, but remember - that's the game and probably why it was sent back.

On the flip side I have had many items that have simply needed a clean, test, repack and or a minor fix before either being kept for myself or sold on.

You need to remember is this is all risky trading so you MUST have a plan. You can't forget that you are are buying these items at a fraction of RRP. You need to go in with an open mind, choose your niche, add on VAT and P&P, get ready to buy and you're good to go. Alternatively, if you don't like risk, you have no storage space (as most things are delivered on a pallet) and you have no appetite for repairing things/ parting out/recycling, stay well clear.

October 20, 2020
Unprompted review
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Reply from Gem Wholesale

hi Andy, thank you so much for the time taken to leave such a detailed review. We hope this will help any prospective buyer and give an insight into the returns the mail order companies sell. We look forward to next purchase and will do our best to keep up the service

Rated 5 out of 5 stars

Excellent goods and service

Excellent goods and service, always received the good quickly and as described. Always available to assist on any enquiries. You can buy with confidence.

October 20, 2020
Unprompted review
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Reply from Gem Wholesale

Hi Lynne, thank you for the 5 star review and for the vote of confidence. We appreciate the time taken to post the review

Rated 5 out of 5 stars

I have bought several pallets from gems…

I have bought several pallets from gems wholesale now over several different lines including, clearance, grade 1 returns and mixed grade returns. I am so delighted with the goods, service and price!! Hence I keep coming back for more!! The service I have received from Gems has been amazing, exactly what is on the inventory list is what is in the pallets, and they always arrive extremely quickly! I couldn’t be happier with everything! Thank you gems, Rebecca R

October 19, 2020
Unprompted review
Gem Wholesale logo

Reply from Gem Wholesale

hi Rebecca, thank you for the 5 star review and all your comments. We appreciate your the time taken and also the continued business. We look forward to your next order

Rated 5 out of 5 stars

Forever Customer

I have been using Gem Wholesale for many years and must have purchased nearly 200 pallets and never had a problem. So many companies like this but only one Gem Wholesale.

October 19, 2020
Unprompted review
Gem Wholesale logo

Reply from Gem Wholesale

hi Mark, thank you for the review and the continued custom. We appreciate both and look forward to your next purchase

Rated 5 out of 5 stars

Amazing buisness

I brought 8 pallets and most of my items was amazing and ty to gem I appreciate all there help and I will be back

October 19, 2020
Unprompted review
Gem Wholesale logo

Reply from Gem Wholesale

hi Belinda, thank you for taking the time to review both the company and the stock. we appreciate the time taken to leave the review

Rated 5 out of 5 stars

Friendly staff & great choice of stock

Friendly staff & great choice of stock. Used for many years now. Very happy customer.

October 19, 2020
Unprompted review
Gem Wholesale logo

Reply from Gem Wholesale

hi Chris, thank you for the review. We appreciate your time. We hope you are all keeping safe and look forward to the next purchase.

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