Geneblitz Reviews 

35
•
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Reliable testing and good customer service . Geneblitz is our first choice for our holiday testing . Systems all work seamlessly with results sent through to email by 4.00 pm the day following the te... See more

Rated 5 out of 5 stars

Arrived early but got in no problem. Rang the bell went in, everything was explained and procedure was ok, explained the process from after taking sample to getting results. Was shown out, didnt have... See more

Rated 5 out of 5 stars

East access however there was traffic lights both on permanent red not far from the clinic i phoned them told them of my delay and was not a problem. The lady who greeted me was very pleasant explaine... See more

Rated 5 out of 5 stars

This is the third time I have used Geneblitz for a pre-flight pcr Covid test. The gentleman who did the test was friendly, professional, and efficient. I received an e-mail notifying me of the arriv... See more

Company details

  1. Biotechnology Company

Written by the company

Geneblitz, a registered trademark of Complement Genomics Ltd, is a DHSC (Department of Health & Social Care) listed private provider of COVID-19 screening services. We are a UKAS applicant provider and have submitted our application for ISO 17025 certification. Please check with your destination country whether a government listed lab is accepted. Geneblitz is a COVID-19 testing service providing fast, accurate and reliable PCR screening in the North East.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

35 reviews

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4.6

All reviews

(35)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good

Great company great service will use again and would recommend to anyone

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

Red Lights.

East access however there was traffic lights both on permanent red not far from the clinic i phoned them told them of my delay and was not a problem. The lady who greeted me was very pleasant explained everything that was going to happen and 5 short minutes later i was on my way many thanks.

June 15, 2022
Unprompted review
Rated 1 out of 5 stars

I got given the wrong date on my pcr…

I got given the wrong date on my PCR test result. This meant I would have been unable to enter the country I wanted to go to if I did not double-check.

Updated on 10/5

I paid £72 for a service that is needed 72 hours before a flight and I should have absolute faith in what you give me is correct. I could have lost thousands of pounds for this "Clerical error" had I not checked and the Japanese version is what is needed to be allowed back into Japan.

I had wasted my precious time with my family who I had not seen in 3 years to print out this report twice.

Whilst I do understand Clerical errors happen, for how strict a country Japan is for foreign nationals to enter, the utmost care should be taken and should be triple checked before any documents are sent out.

And your whole sorry not sorry attitude is unacceptable.

May 8, 2022
Unprompted review
Geneblitz logo

Reply from Geneblitz

Dear Mr Thompson,

We are saddened to hear that you were not happy with your experience with us and for some reason did not feel that you could speak to our team about your dissatisfaction but instead opted to post a poor review.

We do sincerely apologise for the incorrect date on the first copy of your supplementary Japanese test report, which we produce for our clients travelling to Japan at no additional cost. This was indeed the result of human error (we have to hand write all details on this type of report) and should have been spotted and corrected prior to sending.

However, it is important for us to highlight to all readers that that this error (on the Japanese report only) was immediately corrected by our team on receipt of your call on the morning of 05 May 2022 and so had no negative impact on your outbound journey. This is because your two test reports were issued on 04 May 2022 at 16:34, 24 hours ahead of your allocated due date. Your due date for next day results (the service that you paid for) was 05 May 2022, with the test reports expected to be despatched between 16:00-18:00. The amended Japanese test report, now with the correct date, was issued to you ahead of schedule at 13:05 on 05 May 2022.

As we take negative feedback and complaints very seriously, we have investigated the matter and can conclude that although there was an initial typographical error, we are satisfied with how our team promptly resolved this issue for you. So, from a customer service level, we feel that our team could not have done more to try and help given the above factors.

In summary, we are sorry that this overall experience was not a good one for you, Mr Thompson but do wish you well in all future travels.

With best wishes,
The Geneblitz Team


Rated 5 out of 5 stars

Same day covid tests

We were greeted at the gate take through a beautiful court yard with chickens to a little room were tests were carried out quickly and effectively results received at 5pm. Super quick super easy.

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Efficient Pre-Travel PCR testing.

Covid precautions followed implicitly.
Prompt, efficient and friendly encounter with staff.
Extensive explanations re: testing, meaning of results and how results would be obtained given with ample opportunity for clarification.
Testing carried out professionally without any problem.
Card payment received with immediate receipt and emailed receipt followed.
Result received as promised.
Contact number given for any queries.

March 18, 2022
Unprompted review
Rated 5 out of 5 stars

Superb Covid-testing service in County Durham

This is the third time I have used Geneblitz for a pre-flight pcr Covid test. The gentleman who did the test was friendly, professional, and efficient. I received an e-mail notifying me of the arrival of my specimen to the lab, and I received the same-day results earlier than the scheduled time. The service provided by Geneblitz has been consistently excellent.

February 2, 2022
Unprompted review

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