Genking Reviews 3

Great customer service. Amazing Facility!

Thanks to Ruan and Bradley for the great experience.

We recently purchased a generator from Genking and are extremely satisfied with the guidance we received during the buying process as well as the after sales support. Our generator is working perfectly and would definitely recommend them over other, less professional suppliers.

I bought a 66kva generator generator for R180k from these guys. Once connected to the grid and an attempt was made to start it, it became apparent that there was a problem. The fuel gauge wouldn’t register the 60l of diesel I put in, and the fuel pump wouldn’t push the diesel. It was then discovered that the exhaust manifold gasket was missing and the exhaust was completed disconnected. I contacted their support WhatsApp line with images and descriptions of the problem and was ignored. When I tried to call Freek on support I was immediately hung up on. When I got through on their call centre and got to speak to Freek I was told to email my difficulties, which I did. I eventually received an email asking me for the same information I had previously supplied, and also that it was likely that I was responsible for dismantling the exhaust!! I was then told I had choices. They could mail me faulty parts or I could agree to their supplied quote of having a contractor repair the machine. Despite having explained several times that the machine has had zero hours use and arrived non-functional I was made to understand that the warranty stated that I would have to pay for the contractor to repair it! I was met with the stock response, please refer to the prior email and warranty. Im not unreasonable but their arrogance of position and unconcern with doing what’s right has forced me to start legal proceedings while all I badly need is this generator to work. Don’t use their services.
P.S - this matter was never resolved, no matter their reply below. Generator King never sent the parts that they agreed to when in communication with my lawyer. I let this go, but they are unhappy with this review. They recently, for some reason, flagged this review as defamatory with Trustpilot. Trustpilot reviewed it and obviously found no fault. Treat your customers better.