Gerda Security Reviews 6

I am trying to get replacement keys for an extremely expensive Tedee Smart Lock, I have emailed Gerda 3 times with absolutely no response, I have phoned them twice "The gentleman concerned is not in at the moment I will get him to ring you back", of course absolutely nothing happened. It would be best to avoid buying Tedee Locks

Absolutely disgraceful company, if I could score 0 I certainly would, I have had the worst experience dealing with these people they are rude, arrogant and have no respect.
They won't take responsibility for there mistakes, this is a serious concern considering they are making mistakes regarding fire doors which is to save lifes.
They are messy and caused damage to my property. They lie and take no pride in their work leaving you with absolute devastation and fear, oh and don't bother complaining to the complaints team as you will get a very hostile response from them, also there is no point in going to their superior as they are also liars basically stick together and make you out to be the lair and how dare you contest what they are saying as they are right and your wrong. I have had another company come to check their work and they have deemed my door to not being compliant with regulations. This is so upsetting I have small children and to know they could be in danger. What a disgusting company how could they do this. Please please do not use this company it's all about the money to them and obviously not the safety of the customer's. 😡

Left all the rubbish on the stairs, should clean after

Will recommend them to everyone I know. Extremely happy with the service from beginning to end. Every person I dealt with was professional and so friendly. I ordered the front door for my elderly parents and they are so happy with the gentlemen that fitted the door. They were helpful explaining every step of the way and how the locks worked. I would go as far as to say the best service I’ve ever experienced.

Responsive and efficient. Needed an urgent call out for my elderly father and an experienced door specialist came and fixed his door the very next morning. Dad is happy and I am less stressed. Will recommend to others having issues with front doors. Speak to Maria, Andy and Michelle who were attentive to our needs and put our minds to rest.

I would avoid this company for several reasons:

1. The customer service is horrendous. There were often times when I would be ignored for weeks or even up to a month by the sales team.

2. I paid £150 for a survey prior to paying for the door to be manufactured. However, it turned out the door and frame were about 3 inches too small in height and 1.5 inches too small in width. I actually flagged this to the sales team prior to install but was dismissed.

3. The installers they used caused substantial damage to my flooring, skirting and walls (inside and outside). The quality of the install job is also terrible.

4. The door and frame were also damaged, plus were too small so are now being manufactured again (I hope, I haven't actually had this confirmed to me). The old door and frame will have to be removed and then replaced. We have 2 children under 3 so this is a huge inconvenience.

5. I paid for cleaners after the original install which cost £115, and will now will have to pay for that again.

6. I was promised that the MD of the company (who according to Google is Alastair Thompson) would call me to discuss who Gerda could sort this out. While I have spoken with others from Gerda, who have been helpful, it's been 1 month and I've not heard a thing from him.

So please, save yourself the hastle and go with a reputable company!