Darius and Mike of Balance Detroit Moving Company were phenomenal throughout the moving process. They were communicative, timely and thorough. They came in and got straight to moving. Asked questions... See more
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James the customer service rep for long distance move was great. I called him a least twice with a dozen or more questions and he was happy to answer any of my questions and more. I liked using the... See more
Company replied
Horrible Charged double and only sent one man to move my whole house. Then charged me double for the time it took. No one has gotten back to help to resolve this. I will never use this company and w... See more
Company replied
Very good packing and cleaning up
Company replied
Company details
About Bellhop Moving - Detroit, MI
Written by the company
Bellhop is on a mission to change moving as we know it: bringing excellent service, transparency, and affordability to an industry that is known for letting customers down. Having executed hundreds of thousands of moves nationwide, Bellhop knows what’s required to make your move successful (and we have the data to back it up).
Our online booking platform makes it easy to receive an estimate and book your move from the comfort of your couch. Whether you require local, long distance, or labor-only services, our technology seamlessly matches you with movers and professional drivers who are best suited for your job. And you can manage every aspect of your move online from your customer dashboard, including scheduling, communication with your move-day team, and even tipping.
Available in 70 cities across 30 states, Bellhop has you covered with flexible service options, friendly and experienced movers, competitive pricing, and the industry’s best customer support. But don’t just take it from us – check out our customer reviews, which speak for themselves.
Local Moving
Long Distance Moving
Labor Only Services
Apartment Movers
Last Minute Movers
Commercial Movers
Get a free estimate today and book with $0 down!
Get a free estimate today and book with $0 down!
Contact info
1001 Woodward Ave, 48226, Detroit, MI, United States
- (313) 466-5681
4.0
Great
12 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Made the moving experience enjoyable
Darius and Mike of Balance Detroit Moving Company were phenomenal throughout the moving process. They were communicative, timely and thorough. They came in and got straight to moving. Asked questions to make sure we were comfortable with the way they did business. All of our valuables were handled with care and we will absolutely utilize their services again. 10/10 Perfect.
February 14, 2025
Unprompted review
Wonderful mover personnel.
July 23, 2024
Reply from Bellhop Moving - Detroit, MI
Thank you for the wonderful review, Judith!
Horrible
Horrible
Charged double and only sent one man to move my whole house. Then charged me double for the time it took. No one has gotten back to help to resolve this. I will never use this company and will make sure no one else I know ever does either. Horrible horrendous experience
April 13, 2024
Reply from Bellhop Moving - Detroit, MI
Nicole, we are truly sorry to hear about your recent experience and apologize for any inconvenience caused during your move. This is certainly not the level of service we strive to provide, and we apologize for any inconvenience and frustration this may have caused you.
In an effort to address this, one of our supervisors has made the necessary adjustments to your bill. We have adjusted your bill to reflect the cost of the one man who fulfilled both the mover and driver role. Additionally, we have waived the cost of any runover to ensure a fair resolution.
Again, we sincerely apologize for any inconvenience caused and appreciate your patience and understanding. Should you have any further questions or concerns, please don't hesitate to reach out to us at support@bellhop.com
Very good packing and cleaning up
November 1, 2023
Reply from Bellhop Moving - Detroit, MI
Ronald, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move.
Excellent customer service
Excellent customer service, very attentive and responsive. I will use again.
October 31, 2023
Reply from Bellhop Moving - Detroit, MI
Thank you for the great review, Rick! We hope to help you again in the future!
Happy with service
James the customer service rep for long distance move was great. I called him a least twice with a dozen or more questions and he was happy to answer any of my questions and more. I liked using the dashboard - very convenient for tipping and getting updates. Both moving teams worked efficiently and nothing was damaged. The movers and drivers were late for loading. I was able to speak to a person on the morning of the move. Overall good experience.
July 6, 2023
Reply from Bellhop Moving - Detroit, MI
RL, we appreciate you taking the time to leave a review, we will make sure to forward your input to our market manager in order to improve the areas you've mentioned, thank you for allowing us to help with your move!
Run. Don't look back. Don't make eye contact. Just, run.
I paid my deposit and applied a Groupon for what was supposed to be a 4 man 1 driver 1 truck move taking 4 hours. Only 3 men showed up and one of them left halfway through. The 4 hours turned into nearly 9. My new apartment and furniture was damaged. They never applied the Groupon, gave me the runaround via phone and email, never sent the reimbursement form they said they would, and ended up charging me more than double what we'd agreed on. Even better, I filed a chargeback and today the bank sided with THEM, overdrafted my checking to reimburse them, and completely emptied my savings to cover the fees. I was livid in May and I'm livid all over again six months later. Save yourself.
May 16, 2022
Unprompted review
Reply from Bellhop Moving - Detroit, MI
Thank you for alerting us to this experience. We're very disappointed to read this feedback about your move. Our Quality Team is eager to address these concerns, but we have had trouble locating your order based on the name provided on this platform. Please contact our team directly at suppport@getbellhops.com or 888-836-3939 for resolution.
Movers were nice and helpful
Movers were nice and helpful. Truck didn’t show up day of and one mover. But Bellhop made sure they had a truck for me next morning and the 3 movers.
July 7, 2022
Reply from Bellhop Moving - Detroit, MI
Jackie, we appreciate you taking the time to leave a review!
Bad experience for me
Loading and Unloading was done by independent contractors and was good which was the only good part. Truck person was at my door step the day before scheduled pickup but on the scheduled day, he arrived late by 4 hours. With the move being a long distance one, this delayed my travel to the destination by a day and when reached to bellhop asking if they can unload a day later than scheduled, I was charged holding fees
February 25, 2022
Reply from Bellhop Moving - Detroit, MI
Pri, thank you for alerting us to your poor experience. We sincerely apologize for the inconvenient moving delay and holding charge.
Based on this feedback, we've refunded the $200 fee. Based on your bank's processing time, this amount should be in your account in 3-5 business days.
Please don't hesitate to contact ldmc@bellhop.com with any outstanding questions or concerns. Thank you.
Moving was done quickly and in an…
Moving was done quickly and in an efficient manner. The team were great and made the process of moving less stressful. Thank you for your great service.
December 7, 2021
Reply from Bellhop Moving - Detroit, MI
SJ Patel, thank you for taking the time to share your fantastic moving experience with us!
So easy to work with!
Great experience, would definitely recommend. They made everything so easy for me, I had no worries.
February 11, 2021
Reply from Bellhop Moving - Detroit, MI
Thank you, Maria! We're so happy to know that you loved your move with us.
They damaged my furniture
January 22, 2021
Reply from Bellhop Moving - Detroit, MI
Albert, we're so sorry to hear about your poor move experience. We would love to review your damages for compensation based on our reimbursement policy. Unfortunately, our system shows that there is an outstanding balance on your bill, which we do require be paid in full prior to beginning the claim process.
The claim filing deadline has passed, but due to your experience, we have extended the window to report damages until EOD, 1/29. Please contact our Care team to update your payment method so that we can settle the bill and start the damage claim process at 888-836-3939 ext. 2. Thank you!
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