Bellhop Moving - Jacksonville, FL Reviews 14

TrustScore 4 out of 5

4.0

718 2nd Street South, 32250 Jacksonville, FL, US


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See what reviewers are saying

Rated 5 out of 5 stars

Angel and Gabriel did a fantastic job! They were prompt, respectful and took great care of our items. I will use this group again with our next move.

Company replied

Rated 5 out of 5 stars

These guys were great from the start. They were on time, very professional, very helpful and very careful with my belongings. Everything was wrapped and everything got to my new place in perfect cond... See more

Company replied

Rated 1 out of 5 stars

Bell Hops (Malik Turner) and I confirmed an appointment for 11-14-23 at 8a. Reservation # BM3GVNOC. I paid the 10% deposit. They (onset Ericka and closing Maria 888-823-5568) contact me over the we... See more

Company replied

Rated 5 out of 5 stars

Although we couldn't move on the plan date Nick helped us and kept us on the loop . He made it happen the next day . Great guys and quick with no complaints by the crew after seeing how big my move wa... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service

About Bellhop Moving - Jacksonville, FL

Written by the company

Bellhop is on a mission to change moving as we know it: bringing excellent service, transparency, and affordability to an industry that is known for letting customers down. Having executed hundreds of thousands of moves nationwide, Bellhop knows what’s required to make your move successful (and we have the data to back it up). Our online booking platform makes it easy to receive an estimate and book your move from the comfort of your couch. Whether you require local, long distance, or labor-only services, our technology seamlessly matches you with movers and professional drivers who are best suited for your job. And you can manage every aspect of your move online from your customer dashboard, including scheduling, communication with your move-day team, and even tipping. Available in 70 cities across 30 states, Bellhop has you covered with flexible service options, friendly and experienced movers, competitive pricing, and the industry’s best customer support. But don’t just take it from us – check out our customer reviews, which speak for themselves.
Local Moving
Long Distance Moving
Labor Only Services
Apartment Movers
Last Minute Movers
Commercial Movers

Get a free estimate today and book with $0 down!

Contact info

  • 718 2nd Street South, 32250, Jacksonville, FL, United States

  • (904) 425-1340

4.0

Great

TrustScore 4 out of 5

14 reviews

5-star
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1-star

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Angel and Gabriel did a fantastic job

Angel and Gabriel did a fantastic job! They were prompt, respectful and took great care of our items. I will use this group again with our next move.

September 15, 2024
Unprompted review
Bellhop Moving - Jacksonville, FL logo

Reply from Bellhop Moving - Jacksonville, FL

Amy, thank you for the awesome review!

Rated 5 out of 5 stars

These guys were great from the start

These guys were great from the start. They were on time, very professional, very helpful and very careful with my belongings. Everything was wrapped and everything got to my new place in perfect condition.
I would definitely hope to get them again if I had to move again.

June 10, 2024
Bellhop Moving - Jacksonville, FL logo

Reply from Bellhop Moving - Jacksonville, FL

Donna, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move. We look forward to helping again in the future!

Rated 1 out of 5 stars

Bell Hops is a Bad company and will RIP YOU OFF

Bell Hops (Malik Turner) and I confirmed an appointment for 11-14-23 at 8a. Reservation # BM3GVNOC. I paid the 10% deposit. They (onset Ericka and closing Maria 888-823-5568) contact me over the weekend to cancel because they didn't have movers for the date, then charged me the full amount the 11-12-23 when their policy is to pay the full balance two days after the move. They don't have an after answering or voice mail service and don't respond to emails after 2 days (business days). I've have so many people from the company calling and texting about a move that was cancelled by them. They don't communicate across departments. As of the today 11-14-23, the charge is still pending. The money was removed from my account when they cancelled I never received service. I have emailed, called, was transferred by Malik Turner (phone 336-329-6800) who is the same person I reserved and emailed, and placed on hold for over an hour without getting someone on the line to help.

November 14, 2023
Unprompted review
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Reply from Bellhop Moving - Jacksonville, FL

Taneisha, thank you for your honest feedback. We sincerely apologize for our inability to perform your move as promised as well as resolving your billing concerns within a timely manner. It is highly unusual for us to experience last-minute fulfillment problems, and we hate that we could not provide a functional team for your move.

Looking at our records, our Move Coordination Team attempted to find replacement moving pros for your original reservation time, but they were unsuccessful. We understand that our error caused you great stress and inconvenience, and are very sorry that you were put in this position.

We apologize for the delay in processing your refund, which was caused by a system error. Please be assured that we never intend to withhold payment for cancellations made by HQ. Your full refund has been processed and you should receive it within the next 3-5 days.
We shared this feedback with our Management Team to ensure we provide better solutions in the future. If you could email us at support@getbellhops.com, we can look into providing further compensation, and answering any questions you may have.

Rated 3 out of 5 stars

Pros and cons but the job got done

So i probably could have found movers myself but it would have taken multiple phone calls. This was one stop shopping. I dislike the borderline harassment of their “free concierge”They call and call and text and text and call. Oh wait and then they call AGAIN. Listen I did not need help with the move I had everything already taken care of. Take the hint.

October 12, 2023
Rated 5 out of 5 stars

Move Day

Although we couldn't move on the plan date Nick helped us and kept us on the loop . He made it happen the next day . Great guys and quick with no complaints by the crew after seeing how big my move was . I recommend them 👌

May 3, 2022
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Reply from Bellhop Moving - Jacksonville, FL

Westly, thank you for sharing your experience with us! We're so glad that you trusted us with your move.

Rated 5 out of 5 stars

They were very professional

They were very professional, efficient, careful and on time.

April 16, 2022
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Reply from Bellhop Moving - Jacksonville, FL

Mary, thank you so much for the wonderful review!

Rated 5 out of 5 stars

Two Men for Two Hours - Best deal in Town

The two gentlemen that came to move part of our homes’s furnishings to a POD, arrived on time, worked fast and professionally and finished the job as fresh as they started. I will definitely schedule this company to help on future projects!

November 20, 2021
Rated 5 out of 5 stars

Bellhop was great!!

Bellhop was great! Very professional, timely, and went about and beyond with our move. Highly recommended!

May 5, 2021
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Reply from Bellhop Moving - Jacksonville, FL

Breanna, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.

Rated 5 out of 5 stars

The set up was easy

The set up was easy. The movers were professional, friendly and easy to work with. It was my first time using a moving company and I would use them again if needed.

March 25, 2021
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Reply from Bellhop Moving - Jacksonville, FL

Alexis, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!

Rated 5 out of 5 stars

Excellent!ue to use them.

Have used them many times and will continue to use them!

February 10, 2021
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Reply from Bellhop Moving - Jacksonville, FL

Thank you so much, Jill!

Rated 5 out of 5 stars

I have used Bellhop several times now

I have used Bellhop several times now. It is super easy to schedule and use as well as the movers are on time and very efficient. I will continue to use them for my moves!

January 26, 2021
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Reply from Bellhop Moving - Jacksonville, FL

Thank you, LeAnne for being an incredibly loyal customer! We're so happy to hear that you had another wonderful move experience with us.

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