All of the guys that helped me with my move were wonderful, but there were a few small things that could be improved. 2 pieces of my furniture were scratched/slightly damaged in the move. I'm not sure... See more
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I made the reservation like two months or so in advance and had multiple confirmations including two the day of and ten minutes after they were supposed to be there, they called and said they did not... See more
Rain, Sleet, or shine Bellhop movers will get the job done! Despite the downpour of rain we encountered, the Bellhop Movers, under the leadership of Ronnie, were thorough and ensuring that our househo... See more
Company replied
Bellhops makes it easy to book a move. We used movers only. The two guys were on time, very personable, efficient and careful. We have used Bellhops in Auburn, Atlanta, Knoxville and Houston and have... See more
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Company details
About Bellhop Moving - Knoxville, TN
Written by the company
Bellhop is on a mission to change moving as we know it: bringing excellent service, transparency, and affordability to an industry that is known for letting customers down. Having executed hundreds of thousands of moves nationwide, Bellhop knows what’s required to make your move successful (and we have the data to back it up).
Our online booking platform makes it easy to receive an estimate and book your move from the comfort of your couch. Whether you require local, long distance, or labor-only services, our technology seamlessly matches you with movers and professional drivers who are best suited for your job. And you can manage every aspect of your move online from your customer dashboard, including scheduling, communication with your move-day team, and even tipping.
Available in 70 cities across 30 states, Bellhop has you covered with flexible service options, friendly and experienced movers, competitive pricing, and the industry’s best customer support. But don’t just take it from us – check out our customer reviews, which speak for themselves.
Local Moving
Long Distance Moving
Labor Only Services
Apartment Movers
Last Minute Movers
Commercial Movers
Get a free estimate today and book with $0 down!
Get a free estimate today and book with $0 down!
Contact info
1215 Clinch Avenue, 37916, Knoxville, TN, United States
- (865) 745-0191
3.4
Average
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAMMERS
I made the reservation like two months or so in advance and had multiple confirmations including two the day of and ten minutes after they were supposed to be there, they called and said they did not have anyone available… how is that possible??? I made the reservation I paid the deposit and at that point even already paid the full amount! They said they could reschedule it with a 10% discount which may as well have been a middle finger. On that much money 10% is nothing. Especially since they wanted to reschedule for a more expensive day. The way they do pricing changes by day and time. They wanted to charge me for a more expensive day. The day I scheduled was also the last day I could be there cause it was the only thing in their availability that I could have off work and also not pay hundreds extra for. They’re scammers. Do not use them. You can’t just reschedule an entire move. And the guy who called me offered to get his supervisor then came back to the phone and said the same thing. So I said “why didn’t you get your supervisor like you just said you would” and he put me on hold again. Did that three times. Awful customer service. I demanded a refund including the deposit but it’s been a few days and no activity related has occurred. I plan on flagging it as fraudulent activity to my card company. BEWARE
December 4, 2025
Unprompted review
Excellent job and helpful with…
Excellent job and helpful with everything!
December 20, 2024
Unprompted review
Reply from Bellhop Moving - Knoxville, TN
Kim, thank you for taking the time to share your fantastic moving experience with us!
I had a terrible experience
I had a terrible experience with bellhops. Would not recommended. They charged me without my consent for a service they didn’t do and customer service was not helpful at all. They refused to refund me even though I called them as soon as I saw the unauthorized charge to my account.
October 29, 2024
Unprompted review
Second time with is team
Second time with is team. Ronnie, Chase,and Thomas did a great job!
Highly recommend!
November 23, 2024
Unprompted review
Reply from Bellhop Moving - Knoxville, TN
Susan, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
The two men that came to help were…
The two men that came to help were amazing… They were efficient and kind…
Your emails and correspondence is over the top… Too much to keep up with… Overwhelming
July 12, 2024
Reply from Bellhop Moving - Knoxville, TN
Michelle, thank you for the fantastic review!
Despite the Rain
Rain, Sleet, or shine Bellhop movers will get the job done! Despite the downpour of rain we encountered, the Bellhop Movers, under the leadership of Ronnie, were thorough and ensuring that our household items were protected and were able to transition into our new home safely.
June 4, 2024
Reply from Bellhop Moving - Knoxville, TN
Tenea, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!
The movers were punctual and…
The movers were punctual and proficient. They wrapped the furniture well and everything came through unscathed. They communicated well and inspired confidence.
February 29, 2024
Reply from Bellhop Moving - Knoxville, TN
Thank you for the wonderful review, Guy. We are so glad we were able to provide a great move day for you!
The team was prompt and efficient
The team was prompt and efficient. They were friendly, too!
January 24, 2024
Reply from Bellhop Moving - Knoxville, TN
Thank you so much for the wonderful review, Mary Jo!
The movers were great
The movers were great, prompt, and efficient. They were through in one hour and a half. My only problem is with the minimum charge for 3 hours.
December 5, 2023
Reply from Bellhop Moving - Knoxville, TN
James, thank you for taking the time to share your fantastic moving experience with us!
Terrible customer service
I reserved Bellhop for an internal move. I reserved 3 movers for 2 hours. They sent 2 movers and it took them 3.5 hours. I called Bellhop twice while they were here to explain the situation and that I didn’t want to be charged the extra hour and a half because they didn’t send enough movers. I was told they would handle it after the movers left. Next day, I receive a bill for 3.5 hours. Called again and said they would have to review the situation and it would be 24 to 48 hours. I asked to speak to the business department and they said they do not transfer calls. I DO NOT recommend.
November 6, 2023
Unprompted review
Reply from Bellhop Moving - Knoxville, TN
Susan, thank you for your honest feedback. We sincerely apologize for our inability to perform your move as promised due to poor communication and lack of HQ support. It is highly unusual for us to experience fulfillment problems, and we hate that we could not provide a complete team for your move.
We understand your frustration and appreciate your patience in this matter. Rest assured that our team is actively reviewing the situation, and we will ensure that your are not charged for the services/labor you did not receive.
We understand that our error caused you great stress and inconvenience. Once again, we apologize for the inconvenience you have experienced, and we are working diligently to rectify the situation.
Mostly Positive Experience!
All of the guys that helped me with my move were wonderful, but there were a few small things that could be improved. 2 pieces of my furniture were scratched/slightly damaged in the move. I'm not sure which crew caused the damage, but maybe there needs to be more training/supplies provided to protect furniture. Also, the contracted unloaders at my final destination commented that there was not enough communication from Bellhop about the job. They had no idea how big of a truck they needed to unload, what was in the truck, or if they needed any other supplies to unload/assemble anything.
October 5, 2023
Reply from Bellhop Moving - Knoxville, TN
Thank you for taking the time to share your feedback with us regarding your recent move experience. We genuinely appreciate your comments and are delighted to hear that our moving team provided excellent service throughout your move.
We apologize for the minor scratches and slight damage that occurred to two pieces of your furniture during the move. While we strive to handle our customers' belongings with the utmost care, your feedback highlights the importance of continuous improvement in our training and equipment. We will certainly look into providing our teams with additional training and supplies to better protect furniture during the moving process.
Regarding the communication with the unloaders at your final destination, we apologize for any inconvenience this may have caused. We understand that clear and effective communication is crucial to ensure a smooth and efficient moving process. Your feedback serves as a valuable reminder of the importance of providing detailed information to all parties involved in the move, including the unloaders. We will work on enhancing our communication processes to prevent such situations in the future.
Once again, thank you for choosing Bellhop for your move, and for sharing your insights with us. Your feedback is invaluable as it helps us continually improve our services. If you ever require our assistance again in the future, please don't hesitate to reach out. We're here to ensure your moving experience is as seamless and stress-free as possible.
Bellhop Moving Rocks!
Moved all of my big furniture from my apartment to my new house a mile away in just under 3 hours. No damage, quick and efficient. Great job to the entire team from purchase to finish.
September 23, 2023
Reply from Bellhop Moving - Knoxville, TN
Joshua, thank you for taking the time to share your fantastic moving experience with us!
Reply from Bellhop Moving - Knoxville, TN
Jon, thank you for taking the time to share your fantastic moving experience with us!
Bellhops repeat customer
Punctual, hardworking team of guys, worked quickly. Third time I have used bellhops.
August 23, 2023
Reply from Bellhop Moving - Knoxville, TN
Grace, thank you for taking the time to share your awesome moving experience with us!
Reply from Bellhop Moving - Knoxville, TN
Nancy, thank you for sharing your experience with us! We’re proud to have moving pros like Hunter and William on our team. We wish you the best as you continue to settle into your new home!
The movers worked hard
August 11, 2023
Reply from Bellhop Moving - Knoxville, TN
Beverley, we appreciate you taking the time to leave a review!
Reply from Bellhop Moving - Knoxville, TN
Thank you for the awesome review John!
I hired 4 movers
I hired 4 movers. Only 3 showed up. They wouldn’t give me a refund for the missing person…. Besides that communication and service was great
June 25, 2023
Reply from Bellhop Moving - Knoxville, TN
Mike, we apologize for the experience you had during your recent move with us.
We regret not being able to meet your request for four movers as requested, and we sincerely apologize for any inconvenience caused. We understand the importance of accurate planning and delivering the service as expected.
In response to your feedback, we have reviewed your bill and have since corrected it to reflect the no-show mover. We want to assure you that you will not be charged for the missing mover.
We appreciate your positive feedback regarding the communication and service you received aside from this issue. Your satisfaction is important to us, and we will use your feedback to improve our operations and ensure a better experience for our customers.
Thank you for your understanding and the opportunity to address this matter. If you have any further questions or concerns, please do not hesitate to contact us directly at support@bellhop.com
5 Stars ⭐️⭐️ ⭐️ ⭐️ ⭐️
5 Stars ⭐️⭐️ ⭐️ ⭐️ ⭐️
June 13th we moved in—it took 4 hours
The guys had to move everything up a very steep hill. It was very hard work! They did a great job!!
June 14, 2023
Reply from Bellhop Moving - Knoxville, TN
Stan, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.
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