Bellhop Moving - Louisville, KY Reviews 4

TrustScore 4 out of 5

4.0

3006 South 3rd Street, 40208 Louisville, KY, US


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See what reviewers are saying

Rated 5 out of 5 stars

The company showed up on time. Handled my items with care. The price was great for an out of state move. Would use them again if needed!

Company replied

Rated 1 out of 5 stars

They moved cushions, stuff I told them not to move ended up in my storage unit. They refused to do a second load. I tried to explain to them I needed them to get a second load and the manager told me... See more

Company replied

Rated 5 out of 5 stars

I have used the Services of Bell Hops multiple times over the last several years and have NEVER been disappointed with their Superior Service and Care with our personal items. The Guys have all been F... See more

Company replied

Rated 5 out of 5 stars

The guys were great. Very friendly. Very hard working. They communicated with me and each other and was very careful with my furniture. Very good experience with them.


Company details

  1. Moving Company
  2. Moving and Storage Service

About Bellhop Moving - Louisville, KY

Written by the company

Bellhop is on a mission to change moving as we know it: bringing excellent service, transparency, and affordability to an industry that is known for letting customers down. Having executed hundreds of thousands of moves nationwide, Bellhop knows what’s required to make your move successful (and we have the data to back it up). Our online booking platform makes it easy to receive an estimate and book your move from the comfort of your couch. Whether you require local, long distance, or labor-only services, our technology seamlessly matches you with movers and professional drivers who are best suited for your job. And you can manage every aspect of your move online from your customer dashboard, including scheduling, communication with your move-day team, and even tipping. Available in 70 cities across 30 states, Bellhop has you covered with flexible service options, friendly and experienced movers, competitive pricing, and the industry’s best customer support. But don’t just take it from us – check out our customer reviews, which speak for themselves.
Local Moving
Long Distance Moving
Labor Only Services
Apartment Movers
Last Minute Movers
Commercial Movers

Get a free estimate today and book with $0 down!

Contact info

  • 3006 South 3rd Street, 40208, Louisville, KY, United States

  • (502) 305-7532

4.0

Great

TrustScore 4 out of 5

4 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great, timely service. Decent price!

The company showed up on time. Handled my items with care. The price was great for an out of state move. Would use them again if needed!

June 9, 2024
Bellhop Moving - Louisville, KY logo

Reply from Bellhop Moving - Louisville, KY

Eden, thank you for sharing your experience with us! We're so glad that you trusted us with your move.

Rated 5 out of 5 stars

The guys were great

The guys were great. Very friendly. Very hard working. They communicated with me and each other and was very careful with my furniture. Very good experience with them.

February 19, 2022
Rated 1 out of 5 stars

They moved cushions

They moved cushions, stuff I told them not to move ended up in my storage unit. They refused to do a second load. I tried to explain to them I needed them to get a second load and the manager told me he didn't have time. If had know that they didn't want to stay until the job was finished I would have chosen someone else.

September 14, 2021
Bellhop Moving - Louisville, KY logo

Reply from Bellhop Moving - Louisville, KY

Lisa, thank you for sharing feedback from your Bellhop move. We apologize that we underestimated your reservation timeframe, causing the job to be unfinished. We work to make estimates accurate by asking detailed questions during booking. However, every move is unique. Many move-day factors can contribute extra time: additional inventory, long walk, box count, needed reassembly, and travel delays.

We understand that we failed to set your move up for success. Due to this, we refunded 15% of your move cost of $44.57. Based on your bank's processing time, this refund will be in your account in 3-5 business days.

Please contact our Quality Team directly with any further concerns, support@getbellhops.com. Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

I have used the Services of Bell Hops…and have NEVER been Disappointed!!

I have used the Services of Bell Hops multiple times over the last several years and have NEVER been disappointed with their Superior Service and Care with our personal items. The Guys have all been Friendly, Professional and always on time. I Recommend Bell Hops without hesitation for any moving need you may have. I was so impressed with their services, I submitted a Personal letter to the Corporate Office commending all the Great Service my wife and I have been given by these Awesome Young Men. Billy E. Tingen...Burkesville, Kentucky

September 9, 2021
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Reply from Bellhop Moving - Louisville, KY

Billy, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.

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