Bellhop Moving - Orlando, FLReviews 

65
TrustScore 4.5 out of 5

4.4

4400 Greek Court, 32816 Orlando, FL, US


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Rated 5 out of 5 stars

We had three wonderful movers: Michael, Rod, and Javier. They arrived EXACTLY on time and never stopped working. The packing of the unit was miraculous as I was sure not all our stuff would fit, but... See more

Rated 1 out of 5 stars

I paid for a complete long-distance move which includes reassemble of my furniture and that service wasn't provided. My furniture was damaged and the uploading movers had poor moving skills. I called... See more

Company replied

Rated 1 out of 5 stars

I submitted a claim and cannot get a response to the claim. It was sumitted within 3 days, and I was told there was an update via email, but I can find no update and all communications have stopped... See more

Company replied

Rated 5 out of 5 stars

Amazing group of guys who worked hard in the Florida heat to get our daughter’s apartment moved in. Professional, friendly and efficient! Will def hire them again when she is finished with her residen... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service

About Bellhop Moving - Orlando, FL

Written by the company

Bellhop is on a mission to change moving as we know it: bringing excellent service, transparency, and affordability to an industry that is known for letting customers down. Having executed hundreds of thousands of moves nationwide, Bellhop knows what’s required to make your move successful (and we have the data to back it up). Our online booking platform makes it easy to receive an estimate and book your move from the comfort of your couch. Whether you require local, long distance, or labor-only services, our technology seamlessly matches you with movers and professional drivers who are best suited for your job. And you can manage every aspect of your move online from your customer dashboard, including scheduling, communication with your move-day team, and even tipping. Available in 70 cities across 30 states, Bellhop has you covered with flexible service options, friendly and experienced movers, competitive pricing, and the industry’s best customer support. But don’t just take it from us – check out our customer reviews, which speak for themselves.
Local Moving
Long Distance Moving
Labor Only Services
Apartment Movers
Last Minute Movers
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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

65 reviews

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4.4

All reviews

(65)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

We had three wonderful movers

We had three wonderful movers: Michael, Rod, and Javier. They arrived EXACTLY on time and never stopped working. The packing of the unit was miraculous as I was sure not all our stuff would fit, but Michael made it work with room to spare. Don’t want to move again, but if we do, we’re using BellHop (and I hope Michael, Javier, and Rod)!!!

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

The movers were respectful of my home…

The movers were respectful of my home and took good care of moving my belongings. I used two of my own drop cloths to cover my furniture and they forgot to give it back to me.

November 16, 2024
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Reply from Bellhop Moving - Orlando, FL

Thank you Samantha!

Rated 1 out of 5 stars

Absolutely terrible company

Absolutely terrible company! I don’t usually write reviews. Please DONT use this company. The movers were really nice and for the most part did a great job. They did drop a 20 year old heavy 2 sheet glass table with solid stainless steel legs down the stairs. I wasn’t to bothered by it because I thought the company would offer something reasonable. Well, I was offered $30.00 by Jack and Lily on the claims team who were robotic and don’t care whatsoever about anything you’ve lost. Doesn’t matter if it’s important to you or what the value was you purchased it for. You will hear the INDUSTRY STANDARD a lot if they break something of yours. Which is $0.60 a pound!! So Jack and Lily who are worthless did an “investigation” looking at my table and decided $30.00 would be the PERFECT offer. Again please don’t use this company. The movers don’t work for them. The movers themselves are independent contractors that aren’t insured. Bellhop doesn’t care about the movers or you. The INDUSTRY STANDARD is garbage just like them. They want me to send specs of a table I purchased 20 years ago from a store that no longer exists. Shame on me for not purchasing the insurance. However, being offered $30.00 for a table they dropped and shattered down the stairs is ATROCIOUS. Please save yourselves and your furniture. THEY DONT CARE ABOUT YOU. Especially Jack and Lily in the claims department. Worst company I’ve ever dealt with.

October 16, 2024
Unprompted review
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Reply from Bellhop Moving - Orlando, FL

We sincerely apologize for the experience you had. We understand how frustrating it must be to have a valued item like your table damaged during the move, and we regret any disappointment our claims process may have caused.

Our team adheres to industry-standard practices for assessing and compensating for damages, which were outlined in the Terms of Service agreed upon before the move. These industry standards include a valuation of $0.60 per pound for items unless additional insurance is purchased. We recognize that this may not fully match the sentimental or original purchase value of your items, and we understand that this can feel inadequate in situations like this.

The members of our Claims team work diligently to handle each claim fairly and in accordance with our policies. Although we may not be able to offer further compensation in this instance, please know that we genuinely value feedback as it helps us improve our service.

Again, we apologize for any inconvenience this has caused and appreciate the opportunity to address your concerns. If there is anything else we can assist you with, please don’t hesitate to reach out.

Warm regards,
The Bellhop Team

Rated 1 out of 5 stars

INCREDIBLY LOW DAMAGE COMPENSATION

During the move employees dropped multiple items which resulted in damage to furniture, dishes, and irreplaceable personal items. I sent in the claim with an itemized list, pictures, and costs for each item and notating two of the instances where I witnessed the damage.

The total estimate was $641 and I understood I was not likely to get that amount and would be fortunate to get half. They offered $27.

I go out of my way to be polite to your movers when I witness them damage my property and even suggest they give their employer a heads up I would be making claim for damages. Even I was willing to give you a five star review shortly afterwards. But when your compensation is so incredibly low as to be insulting is where my courtesy disappears.

I understand accidents happen but don't you have coverage to guarantee you can compensate your customers for these inevitable accidents occur?

I would suggest anyone considering Bellhop look for any other business if you value your belongings.

October 3, 2024
Unprompted review
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Reply from Bellhop Moving - Orlando, FL

Thank you for your feedback, Lucas. We sincerely apologize for the damage to your items. As previously mentioned, the $0.60 per pound coverage was chosen as per your pre-move agreement, and the settlement we offered and you accepted adheres to this policy. While we recognize that this may not fully reflect the value of the items, the settlement is in line with the agreed terms.
We are maintaining the original settlement offer, but we are here to help with any additional questions or concerns you may have. We appreciate your understanding.

Rated 5 out of 5 stars

Amazing Service

Great communication, on time, efficient loading, nice people, good price

July 26, 2024
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Reply from Bellhop Moving - Orlando, FL

Joe, thank you for the great review! We wish you the best in your new home!

Rated 5 out of 5 stars

Bellhop and its employees communicated…

Bellhop and its employees communicated effectively, they were punctual, polite, and took care of my things. They delivered on the 48 hour mark and it was impressive how fast they loaded and unloaded my belongings.

July 22, 2024
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Reply from Bellhop Moving - Orlando, FL

Jacob, thank you for taking the time to write a review! We hope you enjoy your new place.

Rated 5 out of 5 stars

Amazing group of guys who worked hard…

Amazing group of guys who worked hard in the Florida heat to get our daughter’s apartment moved in. Professional, friendly and efficient! Will def hire them again when she is finished with her residency next year.

June 30, 2024
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Reply from Bellhop Moving - Orlando, FL

Tricia, we appreciate you taking the time to leave a review!

Rated 5 out of 5 stars

The movers arrived on time

The movers arrived on time, were friendly and professional and were able to move all my stuff into my new home within the allotted time frame.

May 27, 2024
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Reply from Bellhop Moving - Orlando, FL

James, thank you so much for the wonderful review!

Rated 5 out of 5 stars

Everything was so easy and efficient to…

Everything was so easy and efficient to move with Bellhop. We would highly recommend.

April 5, 2024
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Reply from Bellhop Moving - Orlando, FL

Margaret, thank you for leaving a review! We wish you the best as you settle in to your new home!

Rated 5 out of 5 stars

Amazing!

The Team was really nice and cared. Hard working and made the move easily!

January 18, 2024
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Reply from Bellhop Moving - Orlando, FL

Frank, thank you for taking the time to share your fantastic moving experience with us!

Rated 5 out of 5 stars

Bellhop Movers- Are Terrific!

Wonderful efficient people who knew their jobs well. Very polite and careful with the things they were moving. We finished in the estimated hours, and in the budget agreed upon. SUper happy all the way around.

January 14, 2024
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Reply from Bellhop Moving - Orlando, FL

Nadine, thank you for taking the time to share your fantastic moving experience with us!

Rated 5 out of 5 stars

Arrived on time

Arrived on time, worked hard, were careful, friendly and helpful.

January 6, 2024
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Reply from Bellhop Moving - Orlando, FL

Kathleen, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move.

Rated 5 out of 5 stars

Great experience

December 19, 2023
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Reply from Bellhop Moving - Orlando, FL

Gisele, we appreciate you taking the time to leave a review!

Rated 5 out of 5 stars

Lance and Donel

Lance and Donel were punctual, professional, and efficient. Made the move smooth and easy. Would request or recommend both of them personally.

December 11, 2023
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Reply from Bellhop Moving - Orlando, FL

Brendan, thank you for sharing your experience with us! We’re proud to have moving pros like Lance and Donel on our team. We wish you the best as you continue to settle into your new home!

Rated 5 out of 5 stars

An all-around great moving experience

Our experience, from the reservation process to the day of the move, was great! The movers were prompt, professional, and friendly. Would definitely recommend!

November 16, 2023
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Reply from Bellhop Moving - Orlando, FL

Mollie, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!

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