The movers that came made my life 110 times easier and were quick and efficient and made sure that things didn’t get lost in the shuffle.
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I didn't expect that the team had to assemble from different locations. This caused a problem because the truck driver came on time but then we had to wait another 30min for the other two movers befor... See more
Company replied
The team was incredibly helpful on moving day, and the love was seamless. One thing I will say is that your customer service representatives need more information about how you operate. I called to... See more
Company replied
From start to finish, Bellhop made moving as easy as possible. Setting up the move was simple and thorough. Our moving team was on time, professional and took great care of our home and our belongin... See more
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Company details
About Bellhop Moving - Philadelphia, PA
Written by the company
Bellhop is on a mission to change moving as we know it: bringing excellent service, transparency, and affordability to an industry that is known for letting customers down. Having executed hundreds of thousands of moves nationwide, Bellhop knows what’s required to make your move successful (and we have the data to back it up).
Our online booking platform makes it easy to receive an estimate and book your move from the comfort of your couch. Whether you require local, long distance, or labor-only services, our technology seamlessly matches you with movers and professional drivers who are best suited for your job. And you can manage every aspect of your move online from your customer dashboard, including scheduling, communication with your move-day team, and even tipping.
Available in 70 cities across 30 states, Bellhop has you covered with flexible service options, friendly and experienced movers, competitive pricing, and the industry’s best customer support. But don’t just take it from us – check out our customer reviews, which speak for themselves.
Local Moving
Long Distance Moving
Labor Only Services
Apartment Movers
Last Minute Movers
Commercial Movers
Get a free estimate today and book with $0 down!
Get a free estimate today and book with $0 down!
Contact info
230 South Broad Street, 19102, Philadelphia, PA, United States
- (215) 309-9775
3.6
Average
72 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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The movers that came made my life 110…
The movers that came made my life 110 times easier and were quick and efficient and made sure that things didn’t get lost in the shuffle.
January 18, 2025
Not good
The movers sent were good but unfortunately they were unprepared for the job I hired Bellhop for. I specifically stated what I needed done and they failed to inform the movers about the details. They ended up having to use my personal tools and even had my daughter assist them. Because they weren’t properly equipped I am now facing a repair to my appliance along with having had to pay more than I was originally quoted since the time went over the allotted 2 hours since they were unprepared due to being misinformed.
November 11, 2024
Reply from Bellhop Moving - Philadelphia, PA
Lee,
Thank you for sharing your feedback. We’re truly sorry to hear about the challenges you faced during your move. While we’re glad the movers worked hard to assist you, it’s clear that we fell short in properly preparing them for your specific needs, which led to unnecessary frustration and inconvenience for you.
After reviewing your experience, it appears this was due to a miscommunication on our end during the booking process. The details of your move were not adequately relayed to the team, and we take full responsibility for this mistake.
We understand how important it is for our teams to arrive fully prepared and informed, and your feedback highlights an area we need to improve. We’re actively addressing this issue by enhancing our internal communication processes to ensure such oversights do not happen again.
We value your trust in choosing Bellhop, and we deeply regret that we didn’t meet your expectations. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out.
Thank you for helping us improve, and we hope to have the opportunity to serve you better in the future.
Sincerely,
Bellhop Support Team
Terrible. Go elsewhere.
Terrible. Go elsewhere. Their movers aren’t movers. They’re lazy 18-22 year olds who take no care in the job. They only want to be paid hourly. Due to their gross negligence, they damaged tons of my stuff. They moved slowly and took twice the time of another service I previously used.. Try local or an alternative, but do not under any circumstances use bellhop.
September 30, 2024
Unprompted review
Reply from Bellhop Moving - Philadelphia, PA
We’re sorry to hear about your experience and appreciate you taking the time to provide feedback. We hold our teams to high standards and regret that this was not reflected in your move. Please reach out to our support team so we can look into the damage and take steps to address the situation. We value your feedback and would like the chance to make things right.
Reply from Bellhop Moving - Philadelphia, PA
Richard, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Reply from Bellhop Moving - Philadelphia, PA
Daniel, thank you for your feedback. We’re glad to hear that the movers were fast and pleasant, but we sincerely apologize for any mess left behind. We strive for a higher standard of care during our moves, and we will be sure to forward this feedback to the Market Manager of the team involved to ensure improvements are made. If there’s anything further you’d like to discuss or clarify, feel free to reach out us at support@bellhop.com
Great experience overall
Great experience overall. Moving team was amazing, efficient and helpful.
August 2, 2024
Reply from Bellhop Moving - Philadelphia, PA
Shander, thank you for taking the time to leave a review!
Reply from Bellhop Moving - Philadelphia, PA
Shawn, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move.
One half of a great team
The day of the move, the Lead for the project texted in unable to make it. That left one mover, Jesse, to do the job. He was awesome. But, he and my husband and son sure had to work a lot harder than they would have. Due to the short notice they were not able to send a replacement. I don’t know whether we are paying for two movers or one as I have not yet heard from Customer Service. Again, Jesse is AWESOME. Great attitude and effort.
July 6, 2024
Reply from Bellhop Moving - Philadelphia, PA
Leslie, we apologize for the inconvenience and stress caused by the unexpected absence of the lead mover on your move day. We are glad to hear that Jesse did an exceptional job and we appreciate your understanding and patience in this situation.
A member of our Support Team will be reaching out to you today to discuss your experience and your final bill. We value your feedback and are committed to making this right for you.
Bellhop Retaliation 😓
I received a phone call from the Senior Recruiting Associate at Bellhop regarding the reviews I posted about my experience with the company on several websites. During the call, I was reprimanded for sharing my honest feedback, and Bellhop subsequently retaliated by removing me from their platform.
Regrettably, I cannot recommend Bellhop as a reliable source of income, especially for those who need it the most. The company's mission is not reflected in its treatment of employees. Contracted movers face significant challenges, including difficulties in communicating with customers and uncertainty about payment dates.
The Senior Recruiting Associate appeared unprepared for our conversation, referencing inaccurate dates and incorrect information about the complaints I had previously submitted. This lack of preparation further highlighted the issues within the company.
It's a shame because Bellhop had the potential to be a leader in its industry. I had hoped to achieve my career aspirations within Bellhop, but this experience has left me disheartened.
June 19, 2024
Unprompted review
I didn't expect that the team had to…
I didn't expect that the team had to assemble from different locations. This caused a problem because the truck driver came on time but then we had to wait another 30min for the other two movers before we could begin loading the truck, even though the move technically began when the truck driver arrived. I could see this being a big problem if for example it was the other way around. I think at least bellhop should let customers know that the entire team will arrive in separate components.
April 23, 2024
Reply from Bellhop Moving - Philadelphia, PA
We apologize for the inconvenience caused by the delayed arrival of our team members, Iman. Your feedback is important to us, and we appreciate you bringing this to our attention. In response to your concerns, we've adjusted your bill to account for the downtime while waiting for the full team to arrive. We understand the importance of timely and efficient service, and we'll take steps to improve our communication with customers regarding team logistics in the future. Thank you for your understanding, and if you have any further questions or concerns, please don't hesitate to reach out.
The team leader never showed up which…
The team leader never showed up which led to me having to do a large bulk of the move. The other two guys were great but not the experience I paid for nor expected
April 22, 2024
Reply from Bellhop Moving - Philadelphia, PA
Matthew, we are truly sorry to hear about your experience and sincerely apologize for any inconvenience caused during your move. It's disheartening to learn that our service fell short of your expectations.
Upon reviewing the details of your move, it appears that there was a fulfillment issue with the lead mover, which led to the driver stepping in to assist with the move. In such cases, when the driver fulfills both roles of mover and driver, we bill for both roles accordingly, ensuring the move is at 100% fulfillment.
Despite our efforts, we regret to hear that the move still ran over the estimated time. We understand that this can be frustrating, and we acknowledge that the move may have been underestimated. Please note that your move was web-booked, and we rely on the information provided by our customers to estimate the scope of the move accurately. However, we understand that estimates are not always precise, and variations may occur. We operate based on historical data used on past moves with similar inventory and address distance. We aim to provide the best estimate possible, but we acknowledge that discrepancies can arise.
As a gesture of goodwill, we have applied a 10% discount to your order total. We hope this demonstrates our commitment to addressing your concerns and improving our service.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience in this matter.
If you have any further questions or concerns, please don't hesitate to reach out to us at support@bellhop.com
The movers were great
January 19, 2024
Reply from Bellhop Moving - Philadelphia, PA
Kristopher, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!
Terrific move to Colorado Springs.
Terrific, immediate communication. Timely. Careful with my belongings. Polite.
November 21, 2023
Reply from Bellhop Moving - Philadelphia, PA
Stephanie, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move.
Reply from Bellhop Moving - Philadelphia, PA
Caroline, thank you so much for the wonderful review!
Tyler and Aamir were great!
September 7, 2023
Reply from Bellhop Moving - Philadelphia, PA
Shawn, we appreciate you taking the time to leave a review!
Satisfied customer
It was easy and convenient. They sent good workers and the process was enjoyable
August 31, 2023
Reply from Bellhop Moving - Philadelphia, PA
Kwesi, thank you for taking the time to write a review! We hope you enjoy your new place.
Amazing Moving Team
The team was incredibly helpful on moving day, and the love was seamless. One thing I will say is that your customer service representatives need more information about how you operate. I called to ask if I had to pack my TV, and the representative was unsure, then checked, then said I should. The movers said they would have taken care of it for me, which honestly would have been preferable—I was one person doing this alone. Thanks for understanding. Overall, though, a great move!!
July 1, 2023
Reply from Bellhop Moving - Philadelphia, PA
Tom, we appreciate you taking the time to leave a review, we will make sure to forward your input to our market manager in order to improve the areas you've mentioned, thank you for allowing us to help with your move!
Excellent local pros with national…
Excellent local pros with national backing who went above and beyond to make this an easy process.
June 16, 2023
Reply from Bellhop Moving - Philadelphia, PA
Adam, thank you for taking the time to write a review! We hope you enjoy your new place.
The team was punctual
The team was punctual, courteous and hardworking. Will recommend Bellhop to others.
May 21, 2023
Reply from Bellhop Moving - Philadelphia, PA
Carla, thank you for taking the time to write a review! We hope you enjoy your new place.
Reply from Bellhop Moving - Philadelphia, PA
Alfonso, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.
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