Bellhop Moving - Tampa, FL Reviews 27

TrustScore 4.5 out of 5

4.3

401 E Jackson Street, Ste. 3300, 33602 Tampa, FL, US


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Rated 4 out of 5 stars

We had a great experience with our movers throughout. They arrived on time, they got everything done in the time we expected. They were courteous and communicated well. This could have very easily bee... See more

Company replied

Rated 4 out of 5 stars

Loved the ease of the booking process. James provided great communication and thoroughly explained the process to me. He made me feel comfortable and didn't nickel and dime me. Move day was ok,... See more

Company replied

Rated 4 out of 5 stars

The first crew was very rude, unprofessional and did not care for my items. They did not complete my move and I needed to wait days to get the second crew to finish my move. I was harmed because o... See more

Company replied

Rated 3 out of 5 stars

We were supposed to have three movers. One left within 2 hours and did nothing but we paid for him.

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service

About Bellhop Moving - Tampa, FL

Written by the company

Bellhop is on a mission to change moving as we know it: bringing excellent service, transparency, and affordability to an industry that is known for letting customers down. Having executed hundreds of thousands of moves nationwide, Bellhop knows what’s required to make your move successful (and we have the data to back it up). Our online booking platform makes it easy to receive an estimate and book your move from the comfort of your couch. Whether you require local, long distance, or labor-only services, our technology seamlessly matches you with movers and professional drivers who are best suited for your job. And you can manage every aspect of your move online from your customer dashboard, including scheduling, communication with your move-day team, and even tipping. Available in 70 cities across 30 states, Bellhop has you covered with flexible service options, friendly and experienced movers, competitive pricing, and the industry’s best customer support. But don’t just take it from us – check out our customer reviews, which speak for themselves.
Local Moving
Long Distance Moving
Labor Only Services
Apartment Movers
Last Minute Movers
Commercial Movers

Get a free estimate today and book with $0 down!

Contact info

  • 401 E Jackson Street, Ste. 3300, 33602, Tampa, FL, United States

  • (813) 536-5076

4.3

Excellent

TrustScore 4.5 out of 5

27 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Just moved to Tampa from Chicago and…

Just moved to Tampa from Chicago and the bellhop movers were fantastic. I used them to help load and unload the Uhaul on both ends of the trip. In Tampa we were helped by Matthew, Roberto, and Vanessa. They were fantastic! I would use bellhop again!

December 28, 2024
Unprompted review
Rated 4 out of 5 stars

The first crew was very rude

The first crew was very rude, unprofessional and did not care for my items. They did not complete my move and I needed to wait days to get the second crew to finish my move. I was harmed because of the broken glass that they left from the first crew. I also was hurt because of a nail they left in the bedroom. Would never hire the first crew!!

The second crew was amazing. Vanessa, Matt, Omarii and Eduardo gave me back my faith in humanity. They were extremely helpful, went above and beyond to help me move my items and assemble my furniture. They were on time and a delight. I am very grateful for Vanessa and her team.

The only reason I have them a four stars is because the second team was great. The first crew gets ZERO STARS.

November 13, 2024
Unprompted review
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Reply from Bellhop Moving - Tampa, FL

Jessica, We're so sorry we didn't start with the right foot, we're taking note of your feedback and will make sure to action on it to improve our service, we are glad to know we were able to make it right after all, thank you!

Rated 5 out of 5 stars

Excellent work

Excellent work! The team was very respectful and nice. Will definitely use again

October 3, 2024
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Reply from Bellhop Moving - Tampa, FL

Alex, thank you so much for the wonderful review! We look forward to helping again in the future.

Rated 4 out of 5 stars

Loved the ease of the booking process.

Loved the ease of the booking process. James provided great communication and thoroughly explained the process to me. He made me feel comfortable and didn't nickel and dime me.
Move day was ok, I was not present at the original location, they communicated when they arrived however, did not communicate when they were departing just to review the notes placed and misc. items were picked up. Therefore, a few items were missed in the move.
The driver communicated that he would be earlier than scheduled unfortunately, I was not able to accommodate with my work schedule.
The unloading crew was good. Solid team with Joseph, Mack and Tyler (?). They were very sweet and hardworking. they shared that the driver quickly unloaded and left as he had somewhere to be so one of them had to stay downstairs with my items which were left on the dock.
I allowed them to borrow a gorgeous limestone rock from my first hike in TN as a door stop and unfortunately that was lost. While it had no monetary value it signified my new beginning! Sadly, it happened and by the time I realized, it was nowhere to be found. I did appreciate Joseph following up with me to check to see if it was located.
Overall, Bellhop was a VERY GOOD service! I would use them again.

July 23, 2024
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Reply from Bellhop Moving - Tampa, FL

Lei, thank you so much for your feedback and for choosing Bellhop for your move! We're glad to hear that we were able to provide an overall great service from booking to unloading
We do sincerely apologize for the lost items during the move and the communication errors.
We're so pleased that the team provided a great service and followed up with you regarding your lost item.
Your feedback helps us improve, and we appreciate your understanding. We're thrilled to hear you would use our service again and look forward to serving you in the future.

Rated 5 out of 5 stars

The men were very good and organized

The men were very good and organized. They made sure what was dissembled they put back together. The company did a good make sure what to expect
Over all great experience. I would use them again

March 18, 2024
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Reply from Bellhop Moving - Tampa, FL

Linda, thank you for sharing your experience with us! We're so glad that you trusted us with your move. We look forward to helping again in the future!

Rated 5 out of 5 stars

The team was on time and fast

The team was on time and fast. My only suggestion would be to invest in mattress covers to protect your mattress. They all communicated very well and set the expectations up front.

Thank you all

February 10, 2024
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Reply from Bellhop Moving - Tampa, FL

LaToya, thank you so much for the wonderful review! We are so glad we were able to provide a stress-free move experience for you.

Rated 3 out of 5 stars

One mover left!

We were supposed to have three movers. One left within 2 hours and did nothing but we paid for him.

November 20, 2023
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Reply from Bellhop Moving - Tampa, FL

Leanne, we sincerely apologize for the inconvenience you experienced during your move. It's disheartening to hear that one of our team members left early; we apologize for any disruption this may have caused during your move. We take this matter seriously and will thoroughly investigate to understand the circumstances and ensure it doesn't happen in the future.


Your experience does not align with the standards we aim to provide, and we appreciate you bringing this to our attention. We've noticed that you've been in communication with our Support Team regarding your bill, and it appears your billing concerns have been resolved. 



If you need any further assistance or have additional concerns, please don't hesitate to reach out to us at support@bellhop.com. 


Your feedback is invaluable in helping us improve our services.

Rated 5 out of 5 stars

Great moving experience

To start the customer service reps were informative and professional.
The moving crew were very professional and friendly and extremely helpful. They worked in a timely manner. Ulysses, Vanesa and Gustavo were great! Highly recommend!

September 6, 2023
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Reply from Bellhop Moving - Tampa, FL

Lisa, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!

Rated 5 out of 5 stars

Job well done

Both the loading and unloading team were very communicative and hard-working, they paid very close attention to my stuff, they did not lose anything, their price was excellent. Would recommend.

June 23, 2023
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Reply from Bellhop Moving - Tampa, FL

Garo, thank you for sharing your experience with us! We're so glad we got the chance to help out on your move.

Rated 4 out of 5 stars

We had a great experience with our…

We had a great experience with our movers throughout. They arrived on time, they got everything done in the time we expected. They were courteous and communicated well. This could have very easily been a 5 star review except after they left we found a large hole in one of our walls where they were moving furniture. A simple remark that this had happened would have been sufficient. I do believe it is important to be up front when things like this happen.

June 17, 2023
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Reply from Bellhop Moving - Tampa, FL

Thomas, we appreciate you taking the time to leave a review, we will make sure to forward your input to our market manager in order to improve the areas you've mentioned, thank you for allowing us to help with your move!

Rated 5 out of 5 stars

Great experience

Great experience! All the guys were courteous and professional. It was a pleasure.

February 20, 2023
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Reply from Bellhop Moving - Tampa, FL

Matthew, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!

Rated 5 out of 5 stars

This is a great group to work with

Professional. Prompt. Polite. Pleasant. Efficient.

February 10, 2023
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Reply from Bellhop Moving - Tampa, FL

Cheryle, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!

Rated 5 out of 5 stars

Efficient and Professional

Timely, efficient, professional, and friendly!

December 23, 2022
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Reply from Bellhop Moving - Tampa, FL

Jayna, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.

Rated 5 out of 5 stars

I was very impressed with the movers

I was very impressed with the movers. They were punctual and professional and friendly and took time moving my furniture making sure pieces were wrapped . I would recommend this group of movers/company to everyone. They were the best!!!

September 18, 2022
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Reply from Bellhop Moving - Tampa, FL

Pam, we’re so happy to hear that you loved your move! We wish you the best as you settle into your new home.

Rated 1 out of 5 stars

Worst. Experience. Ever.

I was notified that my movers were not coming 15 minutes before they were supposed to get there. That is completely unacceptable. Not only did they not show up, I had nobody follow up with me and continuously work to get me help. I was moving to a new city by myself with a limited timeframe to move in to my building. I ended up having to move everything completely by myself (including large furniture) even though my place of employment covered my moving expenses. Thank you for leaving me completely desperate without any kind of follow up.

April 27, 2022
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Reply from Bellhop Moving - Tampa, FL

Amelia, we're so sorry for our inability to assist with your unload. It is highly unusual for us to be unable to fulfill a move at the original time, and we hate that we could not provide a complete team for your order.

Our HQ Managers are reviewing your order history to prevent this same experience in the future by providing timely solutions and communication.

Please get in touch with our team if we can address any outstanding questions or concerns at support@bellhop.com. Thank you.

Rated 5 out of 5 stars

Outstanding workers

Outstanding workers. Made my move rather enjoyable. Will use Bellhop again when i move and will recommend them highly.

March 10, 2022
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Reply from Bellhop Moving - Tampa, FL

David, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move.

Rated 5 out of 5 stars

The crew was attentive and very…

The crew was attentive and very professional. they took great care of my items.

March 3, 2022
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Reply from Bellhop Moving - Tampa, FL

Race, we appreciate you taking the time to leave a review!

Rated 5 out of 5 stars

The moving went smoothly

The moving went smoothly, the team were professional and respectful. Thank you.

February 26, 2022
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Reply from Bellhop Moving - Tampa, FL

Hachem, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!

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