I bought tickets for Shawn Mendes for this Saturday 6th April day, my kids worked and saved for these tickets, UPS say they delivered but we were both at work and our kids at school, we have never rec... See more
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I ordered tickets for Shawn Mendes in May 2018 for his upcoming show in Birmingham on 9 April 2019. I was told by Get Me In that my tickets would arrive a week before the event however I still haven’t... See more
The Hollywood Vampires The Genting Arena Birmingham saturday 16th June Smooth transaction but i so wished i had booked alot earlier and got front row tickets ive waited 40 years to see Johnny De... See more
We bought Tickets for the Eminem-Concert. We didnt hear from the Tickets and were already worrying. Three days before the event a very friendly guy from Getmein called and apologysed for the delay. He... See more
Company details
Information provided by various external sources
Buy and sell concert tickets, theatre tickets, sports tickets and exclusive event tickets on GET ME IN! the leading ticket marketplace.
Contact info
PO Box 68685, N1P 2XH, London
- 0333 321 9988
- www.getmein.com
Bought a ticket to the Rolling Stones…Yet to arrive !
Bought a ticket to the Rolling Stones at Twickenham for June 19th 2018 - have yet to receive the ticket.....
Have tried opening a query with Get Me In - but absolutely NO response ?
Tried calling the Customer Service today 11/06/18 - NO response, despite staying on the phone for 15 minutes.
If the ticket fails to turn up in time - I will seek reimbursement through VISA and take Get Me in to a small claims court - as the website should state clearly, that there is a chance you might not get the ticket you have paid for
The first and last time I use this company!
June 11, 2018
Unprompted review
Reply from GET ME IN
Hi David,
Thank you for your review, we really do appreciate your feedback.
As we’re a ticket resale website, we provide a secure platform for ordinary members of the public to sell on their tickets – we don’t own any of the tickets sold through our site. With this in mind we allow Sellers time to receive their tickets from their place of purchase, and then dispatch these on to you.
Unfortunately sometimes, as is the case with tickets for The Rolling Stones the event organisers can dispatch tickets much closer to the event date and even up until the week of the event. But don’t worry we’ll drop you an email as soon as tickets are on their way to you.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
GET ME IN! Team
recent purchase
I recently bought tickets for my gf to see demi lovato for her birthday
and was not informed that I would receive a4 paper tickets... not exactly a nice looking birthday present and the only reason I used get me in because ticket master said there were no available tickets and would have to use their other company get me in and when later checked the ticket master after purchase there were tickets available ( not happy) ...
will not be using this company again as girlfriend now only has a tattya4 piece of paper which cost over £100 to procure to keep as her memorabilia for her favourite artist
June 9, 2018
Unprompted review
Reply from GET ME IN
Hi Freddi,
Thank you for your review, we really do appreciate your feedback and I'm sorry to hear that you were unhappy with the posted tickets.
We’re a secondary ticket marketplace, providing a secure platform for people to sell on their tickets. so we ask our sellers to post tickets to you through a secure courier, this means that the delivery can be tracked so we can make sure they arrive with you safely and in the rare case anything did go wrong we can investigate to resolve any problems for you.
Sometimes if a larger group of tickets have been purchased electronically (i.e. e-tickets) and the seller is either attending the show or sold additional tickets elsewhere, he may not be able to split the pdf file containing the full group of tickets, which means he can only print and ship
the tickets separately.
I hope this explains the postage method. If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
GET ME IN! Team
Sold tickets for The Rolling Stones on…
Sold tickets for The Rolling Stones on 25th May and still haven't received payment even though today is the 10 working day mark! I phoned up yesterday and a lady said I definitely would receive funds today but haven't!!
June 8, 2018
Unprompted review
Reply from GET ME IN
Hi Adam,
Thank you for your review, we really do appreciate your feedback.
In order to maintain a secure marketplace we don't make payment to sellers until after the event has taken place, usually around 10 business days. This is so that we can ensure buyers have successfully attended the event, and in the case of any issues they can be fully investigated. The 10th business day for this event is 11th June when taking into account weekends and bank holiday, so you should be due to receive payment in one of our next payment runs.
We hope that you can understand why this measure is in place.
Kind Regards,
GET ME IN! Team
Absolutely disgusted when I got my…
Absolutely disgusted when I got my tickets today. Been charged £427.02 for tickets with a face value of £160.00. Think Trading Standards need to be alerted to the scam system Get Me In seem to use.
June 7, 2018
Unprompted review
Reply from GET ME IN
Hi Helen,
Thank you for your review and I’m sorry if there’s been any confusion.
The prices of tickets are set by their seller and this can vary depending on supply and demand for the event – meaning prices can be higher or lower than the face value printed on the ticket.
The face value is also shown during the checkout process.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
GET ME IN! Team
My daughter accidentally bought 2…
My daughter accidentally bought 2 standing tickets for 50cent on sept 18.., she thought they were in dublin but they were in birmingham....she e mailed to cancel immediatley afterwards, and the e mail was at noreply@getmein.. i havent heard from u since... £40 extra charges added on,,, rip off
June 7, 2018
Unprompted review
Reply from GET ME IN
Hi Alisha,
Thank you for your review, we really do appreciate your feedback and I'm really sorry to hear that your daughter was unhappy with her order.
As a ticket resale website we provide a secure platform for people to sell on their tickets.. Unfortunately once an order has been placed we're not able to cancel the order. Just as we protect buyers with our Fanguard Policy, in turn we also have to protect the sale for the seller.
If you have any more questions please don’t hesitate to get back in touch - our Customer Service Team can be reached through our FAQ page.
Kind regards,
GET ME IN! Team
Feel robbed
Wasn’t happy with the service of the website when I tried to buy my foo fighter tickets! The website kept crashing due to the volume of people using it. And when I clicked on a unreserved standing ticket option. By the time I had paid and got sent a confirmation email I had been sold 2 seated tickets! Which may I add were over priced by the time you stuck you high charges on!
I then contacted your customer service team by email to be told that I had time to check and confirm the order at check out! Which is correct but also very hard to do when you have a timer clocking your purchase down!
I then waited for the tickets to arrive to see that there paper! Which now worries me as how do I not know Someone else has not re printed and sold them else where?
And to top it off the original sale price printed on the ticket is £50 so how the hell will I get my £137 back that u charged me for seats I didn’t even select!
I certainly won’t be using your site after this! As I had to then re purchase 2 more standing tickets to be with the friends already Attending the concert!
Leaving me £600 down for trying to have a nice evening seeing a band with friends!
Oh and my standing tickets haven’t even arrived yet! Even tho I bought them on the same day as the others!
Thanks get me in for robbing me!
June 7, 2018
Unprompted review
Reply from GET ME IN
Hi Caroline,
Thank you for your review and I’m sorry that you feel this way about your order.
As we’re a ticket resale website we provide a secure platform for people to sell on their tickets, so the price is set by the seller depending on the current market rate and how much they want to receive per ticket.
We do everything we can to make sure the pricing is transparent and we always show an order summary of your chosen tickets and price breakdown before you enter payment details, as it’s important to us that you can make an informed decision.
Dispatch often varies between promoters and sometimes tickets are not dispatched by the event organisers until closer to the event date, they are often dispatched at separate times. Please rest assured all orders are protected by our Fanguard Policy.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
Reply from GET ME IN
Hi Diana,
We're very sorry to hear of the issue with tickets, we take any report of issues with invalid tickets very seriously.
Unfortunately you haven't included an order number in your review submission but if you can contact our Customer Service Team through our FAQ page or by the phone number printed on this page they'll be able to advise you the investigation process.
Kind Regards,
GET ME IN! Team
Excellent seats close to the front!
I was really pleased as received my tickets well in advance. I was even more overjoyed when I arrived at Bryan Adams concert and found we were 3rd row from the front!
June 6, 2018
Unprompted review
Pricing a rip off off
Pricing a rip off off. No visibility on pricing calculation. Will not be using again. One star is generous.
In my case I did not know until the tickets arrived that there was a 100% mark up on the ticket face value; I wouldn't have bought them otherwise. "Get me In" don't tell you the face value. Be aware that the fees on top are another 20%. I'm glad that the government are looking into the whole issue of secondary ticketing and hope that they will clamp down on the practice. accordingly. June 27th update; just received an email from GET ME IN to say my account and payment details have been compromised by a hacking attack. Can it get any worse?
June 6, 2018
Unprompted review
Reply from GET ME IN
Hi Mike,
Thank you for your review and I’m sorry that you feel this way about your order.
As we’re a ticket resale website we provide a secure platform for people to sell on their tickets, so the price is set by the seller depending on the current market rate and how much they want to receive per ticket.
We do everything we can to make sure the pricing is transparent, and we always show a price breakdown before you confirm the order by entering payment details, as it’s important to us that you can make an informed decision.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
GET ME IN! Team
WORSE THAN TOUTS. RIP OFF.
WORSE THAN THE TOUTS THEY ARE SUPPOSED TO PROTECT YOU FROM. I listed my tickets that ave a ace value of £171 only to find get me in advertising them for £222, more than £50 each as a handling fee. RIP OFF. Will relish tickets on STUB HUB.
June 6, 2018
Unprompted review
Reply from GET ME IN
Hi Leonie,
Thank you for your review and I’m sorry if there’s been any confusion.
The prices of tickets are set by their seller and this can vary depending on supply and demand for the event – meaning prices can be higher or lower than the face value printed on the ticket.
The face value is also shown during the checkout process.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
GET ME IN! Team
Terrible company
Terrible company! I purchased tickets last weekend for Jay Z + Beyonce since then I haven't had an email to confirm my order, on the website there is no way of finding out when your ticket will get to you and you get an automated reply from them. The concert is in 4 days and still haven't received any tickets getting anxious as I spent £107.
Getting no reply back on emails, can't get through on their number. Will def not be buying from this company again - looks as though everyone else has had the same trouble.. Or worse!
June 5, 2018
Unprompted review
Reply from GET ME IN
Hi Shannon,
We’re sorry to hear that you’ve not been able to get through on the phone.
When all of our agents are busy taking calls, we can either put you in a queue until the next agent is available, or we’ll play a brief message asking you to call back later. Most of the time, you’ll just be put in a queue, but occasionally – if the volume of calls would mean unacceptably long queue times – we’ll ask you to call back later instead.
We know this isn’t always ideal, but we feel it’s important to let you know that we can’t take your call at the moment, rather than keep you hanging on for extended periods of time.
As an alternative to calling, we also have a full team of agents on hand to answer any queries via email through our FAQ page, if you've already sent an email our Customer Service Team will be in touch soon, you should have an automated reply confirming their expected reply time.
Sorry again for any inconvenience caused.
Kind regards,
GET ME IN! Team
Devious trickery
Tried to buy a ticket through Ticketmaster and the website seemed slow as there was a rush (I assumed). I was swiftly redirected to Get Me In. Bought two tickets at a huge mark-up only to find out later that there were loads of tickets available through Ticketmaster. This seems to be an almighty scam and I can't see on their webpage how to email them.
June 4, 2018
Unprompted review
Reply from GET ME IN
Hi Glyn,
Thank you for your review and I’m sorry that you feel this way about your order. As we’re a ticket resale website we provide a secure platform for people to sell on their tickets, so the price is set by the seller depending on the current market rate and how much they want to receive per ticket.
On occasion Ticketmaster may refer customers to GET ME IN! when tickets at the original face value have sold out or are unavailable. When you click on the link it then shows that you are being redirected to the GET ME IN! website and also explains that Tickets may vary from the face value – we also always show the face value during the checkout process.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
GET ME IN! Team
Awful company
Awful company. Sold me the wrong tickets and are now refusing to refund me. Also claim that they only let members if the public sell tickets on the site when in fact it's also companies who are selling tickets and making a massive profit.
The site should be shut down!!!
Edited due to reply. Yes the company did get back to me with a generic reply and in no way helped me. I asked to contact the seller (a company not individual) and they ignored me. Until I said I was raising it with my bank. They have sold me 3 tickets for the wrong location. An error on their website.
I'm now out if pocket and they couldn't care less because they have the money!
Will never use them again. My husband has purchase tickets from them numerous times because of the good seats but now our money will go elsewhere.
June 4, 2018
Unprompted review
Reply from GET ME IN
Thank you for your review, we really do appreciate your feedback and I'm really sorry to hear that you were unhappy with the tickets you ordered.
We can see that you have been in touch with our Customer Service Team and they've explained that unfortunately once an order is placed we can't exchange tickets or cancel the order. Just as we protect you with our Fanguard Policy in turn we also have to protect the sellers payment. We do always show an order summary for you to check before confirming an order and we're sorry that in this case you are unhappy with your final purchase.
Kind Regards,
GET ME IN! team
Worried - help!
Bought tickets in February to see Demi Lovato in Manchester on the 16th June, the concert is 15 days away and I haven't had an email saying my tickets have been sent but I've had 2 event reminders....I understand that the seller has to receive their tickets before sending them to the buyer, but people have already started receiving their tickets for this date :/
June 2, 2018
Unprompted review
Reply from GET ME IN
Hi Nicole,
Thank you for your feedback.
Because we’re a resale website and we don't own the tickets we can't give you an exact date of dispatch as this will depend on when your seller receives tickets from their place of purchase
Unfortunately sometimes, as is the case with tickets for Demi Lovato the event organisers can dispatch tickets close to the event date and even as up until the week of the event. Please don’t worry we’ll drop you an email as soon as tickets are on their way to you.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
GET ME IN! Team
I recently sold a ticket on getmein
I recently sold a ticket on getmein, but I haven't got the Eticket to provide yet. Getmein is telling me to deliver the ticket to someone, when it's a Eticket? Also I would certainly love to cancel the processed sale. I was meant to unlist it when I get home from work, but didn't get the chance too. There is still 130 days till the event. It is not too late to consider.
Really begging you! Could I speak to the buyer also? I mean I do need his email to email the ETickets. Please be flexible with us :(
June 2, 2018
Unprompted review
Reply from GET ME IN
HI Alexander,
Thank you for your review and I’m sorry that you feel this way about the dispatch process.
Once a sale is made against a listing you have entered into a contract to supply those tickets. In order to maintain a secure marketplace we ask all our Sellers to ship tickets using our specified delivery methods (normally UPS). .
It’s really important to correctly package your tickets in a hard backed envelope before sending - this is to avoid the tickets being lost or damaged on the conveyor belts during the sorting process at UPS. We want to make sure that tickets arrive safely with your buyer and avoid any delay to your payment. Our buyers are made aware that on some occasions sellers will not be able to dispatch their tickets until closer to the event, but once you have the tickets please post them on to your buyer.
I hope that this helps to explain this requirement.
Kind regards,
GET ME IN! Team
Run for the hills. Ridiculous.
Absolute farce of a system. I have had to ring customer services multiple times due to the fact that the website does not supply enough detail about selling tickets. They informed me that I don't need to worry about ID checks but I am after reading negative reviews. They do not inform you that you will not receive your money until after the event, they do not inform you that you have to use UPS as a delivery system. Waited in all day and unsurprisingly, UPS never showed up. They informed me that I can take the tickets to a depot, they did not tell me this before. Customer service is disgusting, all I want to do is post the tickets so the buyer gets them within plenty of time, but they are making it very difficult. I feel like they deliberately try to sabotage the delivery of tickets so they can keep the money. If I actually receive my money after the event I will be amazed! Theft, fraud, scam. Avoid like the plague and run for the hills. Needless to say I will not use this company again.
June 1, 2018
Unprompted review
Reply from GET ME IN
Hi Louise,
Thank you for your review, we really do appreciate your feedback.
There's lots of useful information about how to list and post your tickets in our FAQ page and if what you are looking for isn't covered you can ask the Customer Service Team a question.
In order to maintain a secure marketplace we don't make payment to sellers until after the event has taken place. This is so that we can ensure buyers have successfully attended the event, and in the case of any issues they can be fully investigated.
Information and payment times is also shown in your User Agreement when registering to sell tickets.
We hope that you can understand why this measure is in place.
Kind Regards,
GET ME IN! Team
Customer services are good
Customer services are good ! But nervous as my event is on Sunday and I still haven’t received my tickets yet ! Spoke to customer services and all I get told is to wait 3 days before the event he did call the seller but the seller didn’t answer so I’m now worried as I paid way over £200 for these tickets to the Demi Lovato concert in London ! It’s my first time buying off this website
June 1, 2018
Unprompted review
Reply from GET ME IN
Hi Rob,
We know how much you’re looking forward to getting your tickets, but as we’re a ticket resale website we don’t own any of the tickets sold through our site. Because of this we have to allow Sellers time to receive their tickets from their place of purchase, and then dispatch these on to you.
Dispatch often varies between promoters and sometimes tickets are not dispatched by the event organisers until closer to the event date. But we’ve checked and your seller has now received their tickets and arranged onward posting to you. You should have a confirmation email including the tracking number to follow the delivery progress.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
GET ME IN! Team
What a disgusting business practise
What a disgusting business practise, the shamelessness with which these vampires, these GHOULS, extort money from helpless and desperate fans is utterly vulgar. Unreliable, exploitative and just as seedy as the tout flogging you a £500 ticket up an alleyway. I welcome the inevitable day politicians grow a spine and protect our consumer rights by clamping down on these detestable business practises.
Avoid, Avoid, Avoid.
Edit - typical response, 'sorry if there's been any confusion'. To whatever PR or social media staffer wrote this - you're not paid enough to make passive aggressive defences of a company that literally ANYONE can see is holding back hundreds of tickets to resell for a profit on their OWN reselling website. It's the worst kept secret in the live music industry.
June 1, 2018
Unprompted review
Reply from GET ME IN
Hi David,
Thank you for your review and I’m sorry if there’s been any confusion.
The prices of tickets are set by their seller and this can vary depending on supply and demand for the event – meaning prices can be higher or lower than the face value printed on the ticket.
The face value is also shown during the checkout process.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
GET ME IN! Team
The worst experience
The worst experience. Arrived at Bryan Adams tonight at the 02 and couldn’t get in because I didn’t have a printed ticket. When called to advise I had new tickets because the ones I had paid for were ‘not available’ anymore, was told I didn’t need to do anything just download tickets for the concert through link. Will never use this website again. The 02 implied my tickets could be fraudulent. Paid allot of money to enjoy a concert and was ruined because you are an untested website that required printed tickets in this day and age. Furious!!!!!!!! Wast of money and time. Never again will I use this website!!!!!!
May 31, 2018
Unprompted review
Reply from GET ME IN
Hi Caron,
We're very sorry to hear of the issue with entry to the event, we take any report of issues with entry very seriously.
Unfortunately you haven't included an order number in your review submission but if you can contact our Customer Service Team through our FAQ page or by the phone number printed on this page they'll be able to advise you the investigation process.
Kind Regards,
GET ME IN! Team
Tickets not arrived
My event is on Saturday, no confirmation of tickets being dispatched yet. No apparent way to contact Get Me In other than a continued loop to automated question answers.
No question stating ‘my tickets haven’t been posted’ or ‘what if my tickets don’t arrive in time for my event’
****** update.
Found the costumer service number on this site, spoke to Get Me In, actually super helpful and as they couldn’t contact the seller they have found me new tickets.
Sadly the GMI site wasn’t user friendly enough and if I hadn’t tracked down the number using trustpilot.com I would have missed my event.
Get Me In customer services number is 0333 321 9988
May 31, 2018
Unprompted review
Reply from GET ME IN
Hi Tony,
Thank you for your feedback.
We're sorry to hear you have had problems getting in touch. Our Customer Service Team can be contacted by using the "ask a question" option on our FAQ page, alternatively they are available by phone on: 0333 321 9988.
Because we’re a resale website and we don't own the tickets we can't give you an exact date of dispatch as this will depend on when your seller receives tickets from their place of purchase
Unfortunately sometimes the event organisers can dispatch tickets close to the event date and even as up until the week of the event. Please don’t worry we’ll be in touch if there is any problem and drop you an email as soon as tickets are on their way to you.
If you have any more questions please don’t hesitate to get back in touch.
Kind Regards
GET ME IN! Team
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