Buggy software. Kept disconnecting while I was editing things. I completed all integrations, but it never posted any of the posts it said I successfully scheduled. Overall, a huge waste of my time a... See more
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I wish I looked here before I subscribed. The software is buggy, but I was working around it. There is no support from a person so be very careful. I accessed the account for my free trial and then... See more
Never write reviews about companies but this one is truly awful..... they changed the subscription on me without telling me and literally would not let me access my account settings to unsubscribe....... See more
I Loooove this app. While I am not crazy about the generated captions, the edits and repurposing of content are incredible. I have more content than I can schedule to post. It's overwhelming in su... See more
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Company details
Written by the company
Today, small and medium businesses are 100% dependent on their ability to reach new prospects and increase their brand awareness via social media. To succeed, business owners and professional marketers work another full-time job feeding the social media beasts on all platforms. Munch is a cutting-edge video marketing platform that transforms how businesses create, engage with, and optimize their video content across multiple platforms. Using AI, Munch allows users to produce videos once and use them to generate tailored content for all social media channels, maximizing reach and engagement. With real-time data and trend insights, Munch ensures content distribution is performance-driven.
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2.2
Poor
36 reviews
Hasn’t replied to negative reviews
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Horrible clip selection
The clip selection was random and horrible. I'm shoked that there are no options for us to guide the system to make clips from specific people or to make clips about a certain topic. You can only filter that stuff after they are made and what's made us just random
January 3, 2025
Sound quality is terrible
Nov 2024
Sound quality is terrible, have not found away to fix it. It's already been over a month going back and forth with their customer service.. the last weeks or so ive been waiting on a reply.
March 2026
Just stumbled across my review here.. nothing has ever changed. Customer service never got back to me so the problems persisted (audio quality was terrible after using their tool). To my review here they told me to reach out to customer service which I had already done before.. hopeless cause
November 27, 2024
Reply from Munch
We're sorry to hear that but we'd like to help. Can you reach out to our support team via the support icon on the bottom right of the website or via create@getmunch.com ?
The tech is neat but did not capture…
The tech is neat but did not capture full concepts in the video so it often didn't make a lot of sense. It is also very expensive.
December 24, 2024
Not entirely satisfied
Not entirely satisfied, as there isn't any option to cut out part of a short you don't want from a video.
December 12, 2024
The application itself is ok, customer service is terrible!
The application itself is ok, very basic. I found I wasn't using it very often as I ended up having to always go back and fix the edits it performed. Annual invoice came up, I cancelled and they charged me anyways. Have sent 3 emails with no response. Don't trust them.
November 20, 2024
Unprompted review
Reply from Munch
We'd like to help! In the past there were cases in which users emails didn't get to our support due to email moderation policies by the mail providers. Could you please use the icon on the bottom right of our website (app.getmunch.com) to open a ticket with customer service? We'll refund your credit card for the payment.
A response to my email question…
A response to my email question concerning payment was quickly answered.
December 5, 2024
Reply from Munch
We really try to provide the best support possible to our valued customers. Thank you for your feedback.
Edits are great. Video quality could be better.
I love your edits and captions. Your post copy is ok. My main problem is the quality of the videos seems to decrease after downloading them from your site.
November 21, 2024
I feel like I wasted a lot of money on…
I feel like I wasted a lot of money on this app. It’s not very customizable or easy to edit etc. I had this for a while and barely use it it’s just not good for me and my needs. The clips it takes sometimes aren’t even the best ones out of the video so it’s pointless.
August 1, 2024
:( not a good experience.
I was billed after removing my subscription. Also, I see that someone else opened this account, not me.
November 6, 2024
Reply from Munch
We're sorry to hear that! Please contact us urgently at create@getmunch.com so we can investigate it and make sure you get refunded and your credit card is not used by anyone else.
Reply from Munch
Thank you very much for sharing this, Emily. It was our pleasure!
I Loooove this app
I Loooove this app. While I am not crazy about the generated captions, the edits and repurposing of content are incredible.
I have more content than I can schedule to post. It's overwhelming in such a good way.
October 23, 2024
Reply from Munch
This is amazing to hear! Keep on Munching
French and Landscape mode are not good…
French and Landscape mode are not good to be used. I could not use any of the videos made by munch
October 31, 2024
Reply from Munch
We're sorry to hear that and we'd love to take a look and try to help. Feel free to reach out to our support team.
Helps me create content surrounding my content easily and quickly
Helps me create content surrounding my podcast easily and
October 31, 2024
Reply from Munch
Thank you very munch for this review :)
Munch is a must for my business
A super affordable service that streamlines my work process and makes me more productive and profitable. The user interface is easy to use and it allows me to quickly customize and adjust my content before I export it. The SEO intelligence when selecting clips from my long form content is so valuable for my business.
October 31, 2024
Reply from Munch
This is so great to hear! The SEO intelligence is actually one of our most popular features, and we're happy to hear it's helping you so much.
Looks good on the website and that's it
Looks good on the website, but the tools for finding good parts in long videos, captions and stock footage selection are awful. Video selection is doing so much nonsense, Stock Footage selection doesn't work most of the time and when it does, the selection ist just way off. They trick you into buying with their 2 sample projects, but you can't test it first with your own footage.
September 14, 2024
Unprompted review
Reply from Munch
Sorry to hear that you feel this way. We'd love to hop on a product feedback call and hear more details if you'd be willing to share. Please reach out via create@getmunch.com
Got scammed and no support service to…
Got scammed and no support service to help.
June 29, 2023
Unprompted review
Reply from Munch
We're sorry to hear you're feeling this way. Our support team is actually very active and available. Please reach out to us and we'll do everything we can to make sure you're satisfied. You can reach us at create@getmunch.com or via the support widget on our site.
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