Don’t waste your time
Don’t waste your time. The device arrived but no, the lights came on but no one was at home!!!! I did not feel any sensation at all, even on the highest setting. Naraskin will authorize a return but insists on charging me a $15 shipping/restocking fee. Why? For a device that does not work? OR…. Listen to this….i could keep the device at 50% off, they would credit me the difference. Now, why in the world would I keep something that did not work, for any amount off????
DONT PURCHASE THE FACE EMS DEVICE.
UPDATE: ignore Naraskin’s response below - it totally contradicts what they said to me in emails! DONT PURCHASE!
Reply from Naraskin Lab
Hi Trudy,
Thank you for sharing your feedback. The sensation with EMS is typically a gentle pulse, and if there’s no feeling at all, it’s often related to contact or setup. The mask needs to be well-moistened and sitting evenly on the skin, as the device may not activate properly or can shut off early if contact isn’t sufficient.
Regarding returns, we follow a standard process where a return label fee is applied as part of handling. If a product is believed to be faulty, our team can review the case and assist further.
If you’d like to discuss this further or have any additional questions, please contact us at support@getnaraskin.com.
Best regards,
Naraskin Team
