Sensate Reviews 1,530

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the product for its effectiveness in promoting relaxation, improving sleep, and reducing stress and anxiety. Many users find the device easy to use and appreciate its gentle, patterned vibrations combined with soundscapes, which they describe as grounding and calming. People report significant benefits, including relief from panic attacks and migraines, and a general sense of well-being. However, some customers have expressed dissatisfaction with the customer service and response times. There are mentions of issues with receiving replies, slow responses to inquiries, and difficulties with defective products or subscription access. While the product itself is highly valued, a portion of users have encountered challenges with support and after-sales service, including problems with device malfunctions and unhelpful customer interactions.

What people talk about most

Product

Customers generally report positive experiences with the product, finding it effective for relaxation,... See more

User experience

Customers consistently note positive experiences with user experience, finding the device relaxing and easy... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the product, stating it works well,... See more

Customer service

Consumers find customer service experiences to be ambiguous. While some reviewers praise the helpfulness and... See more

Response time

Clients express significant frustration with response times. Many report sending multiple emails and form... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Senate helps me meditate and gets more out of my time when I’m busy and have an overwhelmed/resistant mind. Excellent product overall- although after paying for the device, it’s annoying to be asked t... See more

Rated 4 out of 5 stars

Delivery process was very good. Unit works well and helps to relax. But I think for that (high) price Sensate should offer more included music which you actually only get when taking an abo. That is a... See more

Rated 5 out of 5 stars

My Sensate device has really helped me to relax, both during the day and at night, helping with my tendency for insomnia. If I find a need for it at night, I can easily start a session without p... See more

Rated 5 out of 5 stars

I’ve been using my Sensate for many years now. It helped me stitch my sleep together after becoming a parent of 2 wrecked my sleep. I have dysautonomia from connective tissue syndrome, Ehlers Danlos.... See more


Company details

  1. Wellness Program

Written by the company

Developed by physicians and tested in clinic, Sensate uses infrasonic therapy to help your body's nervous system recover from daily stresses. Each session is a synchronised soundscape that is both felt and heard simultaneously to tone the vagus nerve.


Contact info

Stress Relief Technology for Relaxation

10-Minute Vagus Nerve Device Shown tu Cut Stress by 48% & Boost Sleep.

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 11% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

I was skeptical at first.The device…

I was skeptical at first.The device works as advertise.

January 28, 2026
Sensate logo

Reply from Sensate

Hi Mike, thank you for sharing your experience!
We’re really happy to hear that Sensate has worked for you. It’s wonderful to know it’s helping, and we hope you’re enjoying your journey with it.
Thank you again for your sharing your feedback!🧡

Warmly,
The Sensate Team

Rated 5 out of 5 stars

In a word: Soothing.

I discovered Sensate at a time in my life when I was desperately searching for ways to de-stress & un-clutter my busy mind. I was just beginning to look into things like meditation, sound baths, breath work, and other mindfulness-related practices. Sensate basically became a “gateway” to these things and remains a compliment to my relaxation practices. It is a quick & easy way to bring some calm to my day or evening without having to work too hard or “concentrate”- just pop in some earbuds, start a soundscape on the app and turn on the device; it is simply soothing.

February 11, 2026
Unprompted review
Sensate logo

Reply from Sensate

Hi Sandy, thank you so much for sharing your thoughtful review!
We’re thrilled to hear that Sensate became a “gateway” to your mindfulness and relaxation practices and that it continues to complement your routine. It’s wonderful to know that it provides a quick and soothing way to bring calm to your day or evening without extra effort, your description perfectly captures the essence of what we hope Sensate can offer.
Thank you again for your kind words, we’re so happy to be part of your wellness journey! 🧡

Warmly,
The Sensate Team

Rated 5 out of 5 stars

I highly recommend trying this out

I highly recommend trying this out! On my first 10 minute use I could feel my burning neuropathy sensation in my legs calm. I also didn’t want to get up I felt so relaxed. I’m anxious to try at bedtime and first thing in the am.

February 8, 2026
Unprompted review
Sensate logo

Reply from Sensate

Hi Heidi, thank you so much for sharing your experience!
We’re thrilled to hear that Sensate helped calm your neuropathy sensations and brought you such a relaxing first session. It’s wonderful to know you’re excited to continue using it at bedtime and in the morning, we hope it continues to bring you calm and comfort.
Thank you again for your kind words and recommendation! 🧡

Warmly,
The Sensate Team

Rated 4 out of 5 stars

I have opinions!

I have thoughts! I was recommend this because of gut issues (the glamour!) As a last resort really. I'm halfway through my 90 day trial. I love the fact there is a 90 day trial as it's expensive.

I really like it. I try to use it for 10 mins during the day, if I can. I will often wake up at 3am and if I can be bothered to get out of bed I will use it again in the middle of the night and I think it works helping me go back to sleep. I basically love it.

My main gripe - that you need your phone. Why?! Firstly I don't want to keep my phone in the bedroom. All the studies say its a bad idea to pick up your phone in the middle of the night. So I keep my phone now on the landing. But I dont really understand why you need to pair the device with a phone. The 'soundscapes' are fine but essentially useless. I just want to turn the device on and use it. Why are we forced to have so many apps and be constantly using our phones?

I think I will try to find an equivalent device that doesn't require me to be glued to my phone. It's ironic that to combat stress we need to use our phone. I just want the pebble and not the app.

Update - i returned the device but bought one half price on vinted. That seemed reasonable to me. I would much prefer a device that doesn't require opening my phone, but I do think it really helps send me straight to sleep!

February 7, 2026
Unprompted review
Sensate logo

Reply from Sensate

Hi Lynne, thank you so much for sharing your experience!
We’re really glad to hear that Sensate has been helpful for you and that you’re enjoying your sessions, especially during the night when it helps you go back to sleep. It means a lot to us to know that the 90-day trial has given you the chance to explore the device.
Regarding the use of the app, Sensate is designed to work in combination with it so you can fully customize your experience, adjusting vibration intensity, choosing soundscapes, and getting the most benefit from the device. We completely understand that you’d prefer not to use your phone in the bedroom, and we really appreciate your feedback about this.
Thank you again for sharing your thoughts, we’re grateful for your honesty and hope you continue enjoying your Sensate journey!🧡

Warmly,
The Sensate Team

Rated 5 out of 5 stars

I love the sensate

I love the sensate. My boyfriend bought it for me because I’m in perimenopause and have terrible insomnia and this relaxed me to sleep within 10 minutes. I plan to keep using this for those 2-4am wake ups to soothe myself back to sleep. It feels really calming and I will carry it with me when I travel also

February 5, 2026
Unprompted review
Sensate logo

Reply from Sensate

Hi there, thank you so much for sharing your experience!
We’re so happy to hear that Sensate has helped you relax and fall asleep quickly, especially during those challenging perimenopause wake-ups. It’s wonderful to know it brings calm and comfort, and that you plan to take it with you while traveling.
Thank you again for your kind words, we’re thrilled to be part of your wellness journey! 🧡

Warmly,
The Sensate Team

Rated 4 out of 5 stars

Senate pros and cons

Senate helps me meditate and gets more out of my time when I’m busy and have an overwhelmed/resistant mind. Excellent product overall- although after paying for the device, it’s annoying to be asked to pay more for the soundscapes required to use the device. Would rather pay more upfront and get all the soundscapes, charging more for them after feels like a scam.

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Device doesn’t work - SCAM

Device doesn’t work . Bluetooth doesn’t connect. Save your money, it’s a scam

January 10, 2026
Sensate logo

Reply from Sensate

Hi Elizabeth, we’re very sorry to hear about your experience and apologize for the inconvenience 🙏 Please reach out to us directly so we can assist you and resolve this issue as quickly as possible. Thank you

Rated 4 out of 5 stars

I love the device

I love the device. I am disappointed that there aren't that many Soundscapes included for free. I had to save up to get the device, I can't afford to pay extra for the other Soundscapes that look like they would be enjoyable.

January 10, 2026
Rated 5 out of 5 stars

My sleep is so much better.

I have had so much trouble with stress for a long time. With age came stress I couldn't deal with. With Sensate I sleep so soundly. I feel like my body is renewing itself instead of waking up feeling so tired.

January 10, 2026
Rated 2 out of 5 stars

Shipping took a month

Shipping took a month, that’s why I have it two stars. Also lack of customization as you can’t listen to any audio other than what’s on Sensate app while using. I don’t care for any of the audio as they are strange very cheap sounds and don’t give any relaxation for me personally. They sound like holding music honestly.

I also with you could do more than 10mins for using it to sleep I could use a 20 min time and it would be better.

Other than that I feel it working and it’s helped me work in my nervous system a lot.

Needs to be an option to listen to your own music or sounds outside of the app maybe the next software update?

January 10, 2026
Rated 3 out of 5 stars

The jury is still out at day 10.

I’ve had my Sensate for 10 days and I’m using it daily.
It definitely helps me de-stress and relax during the day and at bedtime. I purchased it specifically to help with sleep and I’m not noticing any benefits in that area yet. I wish there were sessions that lasted more than 20 minutes. I’d like to have a 60 minute session when I go to bed and I find it very disruptive to have to look at my phone screen to start another session.
I have the subscription to Sensate Plus and really think it should have options for 60 minute bedtime sessions. Thank you for your consideration.

January 31, 2026
Rated 1 out of 5 stars

Can't get it to work!

Can't get it to work! Have sent an email asking for help but no response. Also your automated system is very frustrating to work with.

January 10, 2026
Rated 5 out of 5 stars

Sensate helps me relax and pause

Sensate helps me relax and pause the stress and the spinning thoughts for a moment. After a session it feels like I can breathe more deeply than before. I really like Sensate.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Sensate Fan!

Love my new Sensate! It is a great tool to help my nervous system calm down. The "Plus" tracks are worth the bit extra, but there are a few in the free version that are still good.

December 22, 2025

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