So far I've spoken to Giant about organising them as my chosen PAYE partner for my contract for a public sector contract. So far my agent Mohamed Abdullahi has been very easily contactable, resp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Courtney was great! He followed all the right security procedures, he made me feel comfortable with seeking out support and he responded to all of my questions. It was really helpful of him to u... See more
Company replied
I spoke with Courtney today, I had a wonderful experience. couldn't be happier with the service I received from Courtney he was so helpful and patient helping me fill in my form today for my payroll.... See more
Company replied
Company details
Written by the company
Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
Contact info
Fourth Floor 90 High Holborn, WC1V 6LJ, London, United Kingdom
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Very satisfied
Very straightforward. Many thanks to Saba Razaq who made the process very easy.
July 3, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found the process straightforward and easy to complete. We'll be sure to share your kind feedback with Saba.
Proffesional and friendly
Courtney was polite, patient and very helpful. He sorted out my issue within 10 minutes called me back and was very professional. Thankyou Courtney.
July 3, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. It's great to hear that Courtney was able to resolve your issue so quickly while providing such professional and helpful support. We'll be sure to pass on your kind feedback.
So far so good
So far I've spoken to Giant about organising them as my chosen PAYE partner for my contract for a public sector contract.
So far my agent Mohamed Abdullahi has been very easily contactable, responsive and described the options and implications very clearly.
I've only just come onboard so I hope the service continues as it has so far. If I don't post an edit assume good things.
June 22, 2026
Reply from Giant Group
Thank you for your feedback! We're pleased Mohamed has provided clear and helpful support so far. We look forward to continuing to support you throughout your contract.
Query about VAT Deregistration
I made a call to giant precision on Thursday 02.07.26 to aske for some assistance in deregistering for VAT i was served by a guy called Kosi who was very polite and help full he made some calls on my behalf to there compliance team then rang me back with feed back of what needed to be done also left his name and said if i needed any further assistance not to hesitate ring Giant and aske for him and he would help me further if necessary i cant aske for more than that and his pollite and friendly manner i was very happy with the service.
July 2, 2026
Unprompted review
Reply from Giant Group
Hello Jackie, Thank you so much for taking the time to share your experience. We're delighted to hear that Kosi was able to provide such helpful support and keep you informed throughout the VAT deregistration process. We'll be sure to pass your kind feedback on to him—it will mean a lot. We really appreciate your recommendation and are always here if you need any further assistance.
Informative and helpful
Giant provides useful information which reaches you quickly and includes all that is necessary. I was contacted by Nazmul, who was very polite, friendly and helpful.
July 2, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that you found our communications clear and informative. It's also great to know that Nazmul provided friendly and helpful support. We'll be sure to share your kind feedback.
Highly Professional
Giant has been managing my contract payroll for the last few months. The onboarding experience was highly professional. The various levels of Umbrella services offered by Giant are useful for varied needs. The support staff are very responsive.
July 2, 2026
Unprompted review
Helpful and efficient
Alma was very polite and helpful. She responded quickly to any issues and resolved them. This gave a very good impression of the company.
July 2, 2026
Reply from Giant Group
Thank you for your feedback! We're glad Alma provided helpful support and made a positive impression. We’ll be sure to share your kind words with her.
Very professional and thorough throughout
Very professional and thorough with the onboarding. Genesis and Alma went above and beyond to make sure everything was in place during the setup. Thorough and professional quotes/figures at the start. Thanks.
July 2, 2026
Reply from Giant Group
Thank you for your feedback! We're pleased Genesis and Alma could support you through the setup process and provide a smooth experience.
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found the process straightforward and our platform easy to use. We appreciate your feedback and are glad you had a positive experience.
Reply from Giant Group
Thank you for your review. We're pleased to hear that Nazmul made the process smooth and straightforward. We'll be sure to pass on your kind feedback.
10 stars
Whenever I needed something Mr. Kosi were very prompt and very helpful. Very happy with service provided by Mr.Kosi!
10 gold stars!!
July 1, 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback. We're so pleased Kosi could assist you promptly and was helpful to your query. We shall pass on this message to him
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found our service responsive. We appreciate your feedback and are glad you had a positive experience.
Reply from Giant Group
Thank you for the review! Were glad you've had a positive experience and appreciate the feedback
GIANT feedback
Kosi was able to meet my urgent need (where two previous colleagues had failed) with the speed and ownership needed. And with a very good attitude.
June 30, 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback! We're so pleased Kosi could resolve your urgent need quickly and with the ownership and positive attitude you deserved
I’ve been with a few umbrella companies…
I’ve been with a few umbrella companies over the course of my interim journey.
Giant, on balance are the first who actively look after their off-payroll resource.
Whilst not perfect they fulfil their function as the go-between to enable workers to deliver their service to clients very well.
June 29, 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback! We're pleased to hear you've had a positive experience with us, and we appreciate your continued trust and support.
The whole experience has been trouble…
The whole experience has been trouble free, onboarding was straight forward any queries or concerns were explained to me. I would highly recommend Giant Umbrella to anyone looking to use an umbrella company.
June 29, 2026
Reply from Giant Group
Thank you for your recommendation! We're delighted to hear everything has gone smoothly and that you felt well supported throughout your journey. We really appreciate your feedback.
Amazing service from the GIANT team
Amazing service from the GIANT team, I would like to especially thank Scott for being very helpful and answering all my queries.
June 17, 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that Scott was able resolve your query. We appreciate your kind feedback and will be sure to pass it on
Great Service
The dedication and care of the person assigned to me to support me during the process. Alma was excellent and ensured I was set up propoerly, responded very quickly and unblocked one issue I was having
June 22, 2026
Reply from Giant Group
Thank you for your wonderful feedback! We're so pleased to hear Alma provided such attentive support and helped resolve your issue promptly. We'll be sure to pass along your kind words, and we're glad we could help get everything in place for you.
The sign-up with Giant through one of…
The sign-up with Giant through one of their staff, Alma, was smooth, informative and quick. I’m happy with the service provided
June 17, 2026
Reply from Giant Group
Thank you for your kind feedback! We're delighted to hear Alma made the process straightforward and kept everything clear from start to finish. We appreciate you choosing Giant and look forward to supporting you.
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