Price and customer support was fantastic. However the add was somewhat misleading in the fact that I thought I was ordering premade glasses and turned out to be not so. This meant had to then wait a l... See more
Company replied
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I love these Saint Laurent Paris SL800 classic and stylish aviator sunglasses. They feel truly high-end, with great UV protection, and a very comfortable fit even for all-day wear. They instantly el... See more
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Yesterday I received another pair of Oakley's from the great people at Giarre.com I keep repeating my business with them because the prices are unbeatable and more importantly....the "huma... See more
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I was initially wary of their return policy based on concerns that Customs Officials might disallow frames (they have done so previously), but I risked it and all worked out well. The etnia Barcelona... See more
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Company details
Written by the company
An authorized dealer of many big-name designer brands of popular sunglasses and eyeglasses. You can purchase glasses on-line with FREE prescription lenses. Try a giarre.com service.
Contact info
Via Nazionale 88C, 52011, Bibbiena, Italy
- +39 3791467150 WhatsApp
- giarre@giarre.com
- www.giarre.com
4.4
Excellent
3K reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Almost perfect
Very good price, perfect product, long delivery time not clearly specified at the order date.
March 12, 2026
Unprompted review
Reply from www.giarre.com
Hi Filo, thank you so much for the 4-star review! We are thrilled to hear that you found your new eyewear 'perfect' and appreciated our pricing.
Please accept our apologies for the delivery time; we always strive to ship as quickly as possible, though luxury brands can sometimes involve longer procurement steps. Your feedback is incredibly valuable, and we are working to make our delivery estimates even clearer at checkout.
Thank you for choosing giarre.com, and we hope to see you again soon!
Perfect
competitive price , prompt communication, , fast shipping , excellent product.
March 11, 2026
Unprompted review
Reply from www.giarre.com
Hi Pierluigi,
Thank you so much for your 5-star review! We are thrilled to hear that you enjoyed our competitive pricing, fast shipping, and, most importantly, the quality of your new eyewear.
Providing excellent products and maintaining prompt communication are our top priorities, and it’s wonderful to know we hit the mark for you.
We look forward to seeing you again on Giarre.com!
Best regards,
The Giarre.com Team
Holbrooks from Giarre.com
I received a pair of Oakley Holbrook Jade/Fade from the fantastic people at Giarre.com..... I also needed some Polarised lenses which they sourced for me.....without hesitation.
I keep using Giarre.com because the level of service is second to none. Send an email with a question or request....and without delay, it's answered, politely and concisely.
(and I haven't even mentioned the fantastic range and unbeatable pricing)
The SWP lenses in the Jade/Fade frame worked out perfectly for me.
Alice, Ornella and Mattaio..... I would just like to say thank you for all your assistance and I will be back soon for my 10th pair.
March 10, 2026
Unprompted review
Reply from www.giarre.com
Hi Keith,
Reading your review put a huge collective smile on our faces! Thank you so much for your continued trust and for such a glowing shout-out.
We are thrilled to hear that the Oakley Holbrook Jade/Fade combo with the custom polarized lenses worked out perfectly. Hunting down the right parts to make a pair "yours" is exactly what we strive for, and knowing it hit the mark is the best reward.
Alice and Ornella were particularly touched by your kind words—they remember assisting you and send their warmest regards!
We’ve already started the countdown to your 10th pair. You're officially part of the Giarre family now, and we’ll be ready to make the next experience just as "unbeatable" as the last.
See you soon for the big #10!
Best,
The Giarre.com Team
Oakley Holbrook from Giarre.com
On Monday I received another pair of Oakley Holbrook from the fantastic people at Giarre.com.
This particular model wasn't even listed on their website..... I emailed in a request and the Holbrooks where sourced from Luxotica for me.
You would not get this dedication to customer service from any other seller.
I am now the proud owner of a pair of classic matt black Holbrooks with the truly amazing Prizm Tungsten Polarised lens.
If you have not tried this lens.....do yourself a favour and check out the good people at Giarre.com.
Thanks again Ornella.... I am really looking forward to my next pair (that are already on the way to me 😉)
Thanks again guys.
March 2, 2026
Unprompted review
Reply from www.giarre.com
Oakley Holbrook + Prizm Tungsten + a touch of Ornella’s magic = The ultimate combo. Keith, your review is as sharp as the vision through those new lenses!
Thanks for pointing out that for us, 'not listed' simply means 'we need to work harder.' We’re thrilled you're loving the setup, and honestly, we’re just as excited as you are for the next pair currently en route!
Stay Cool, the Giarre.com Team
Great range of quality products
Great range of quality products, website easy to navigate. Prices very competitive even with added freight component to Australia.Delivery to Australia took only 5 days.
I would certainly purchase from your company again.
February 19, 2026
Unprompted review
Reply from www.giarre.com
Hi Pj,
Wow! Reading your review made our day here in Italy.
Five days to reach Australia? We’re starting to suspect our couriers found a secret tunnel through the Earth's core or used a supersonic jet! We are thrilled that your new glasses made the 16,000 km journey in record time and that our prices hit the mark, even with the "trip across the pond."
Knowing that we’ve gained a loyal customer on the other side of the world is the best reward for our team. We’ll keep an eye out for your next order—we'll try to beat our own record next time!
Enjoy the sun and your new shades. Cheers!
The Giarre.com Team
Order never shipped
Ordered a pair of sunglasses almost a month ago. Never shipped. Reached out to customer service and they give the same robotic answer of, it’s delayed, be here next week. I finally requested it canceled. They claim they canceled it and refunded me and that they sent me an email confirmation. Still nothing. No proof of refund.
Really disappointing.
February 10, 2026
Unprompted review
Reply from www.giarre.com
Hi Christine,
We are sorry to hear about your disappointment, as our goal is always to provide a transparent and smooth experience. However, we would like to clarify the timeline of your order to address your concerns accurately.
Product Availability: The specific model you ordered was unfortunately out of stock even with the manufacturer. As soon as we were informed of the extended production times, we reached out to you immediately to notify you of the delay and explicitly offered you the option to cancel for a full refund.
Order Cancellation and Refund: As soon as you informed us that you did not wish to wait, we immediately processed the cancellation and issued a full refund.
Verification of Communications: We confirm that all notification emails (regarding both the delay and the refund confirmation) were sent from our systems. We kindly suggest checking your Spam/Junk folder, as our communications may have been filtered there.
Regarding the refund, we recommend checking your bank or credit card statement over the next few business days. While we process refunds instantly on our end, the time it takes for the funds to appear depends solely on your banking institution’s processing times.
We are confident that once you review your statement, you will see that we have acted promptly and fairly. We remain at your full disposal for any further assistance.
Best regards,
The Giarre.com Team
Really happy with my purchase
Really happy with my purchase, its exactly the brand and model I wanted at a good price
March 1, 2026
Unprompted review
Reply from www.giarre.com
Hi Alicia! We are absolutely thrilled to hear that you’re happy with your purchase! ⭐⭐⭐⭐⭐
Finding the perfect match—the exact brand and model you’ve been looking for—is a great feeling, and we’re glad we could make it happen at a competitive price. At Giarre.com, we work hard to ensure our customers get authentic, high-quality eyewear without any compromise.
Thank you for choosing us and for sharing your positive experience with the Trustpilot community. Enjoy your new glasses!
Best regards,
The Giarre.com Team
The price was very competitive but…
The price was very competitive but delivery took a bit because it turned out to be a custom order and I was not aware that would be the case.
All in all, after that was clarified, I am satisfied with the service and happy with the product.
December 29, 2025
Unprompted review
Reply from www.giarre.com
Hi AK! Thank you so much for your review and for your 4-star rating! ⭐⭐⭐⭐
We are glad to hear that you are happy with the product and that our competitive pricing met your expectations. Regarding the delivery time, please accept our apologies if the 'custom order' aspect wasn't immediately clear.
At Giarre.com, to offer such a vast selection of specific models and brands, we sometimes source items directly from the manufacturer's central warehouse upon request. This process ensures you receive a brand-new, authentic product straight from the source, even if it adds a few days to the journey. 📦✨
We truly appreciate your patience and your satisfaction with our service once we clarified the status of your order. We hope to see you again soon for your next purchase!
Best regards,
The Giarre.com Team
Designer Specs with brilliant Reading Lenses
Just receiving what I ordered at a fantastic price. Tommy Hilfiger spectacles with excellent reading glasses as per my prescription. Certainly will use giarre again.
February 26, 2026
Unprompted review
Reply from www.giarre.com
Hi Michael! Thank you so much for your fantastic feedback! ⭐⭐⭐⭐⭐
We are delighted to hear that your new Tommy Hilfiger spectacles arrived exactly as expected. As professional opticians, we take great pride in the precision of our prescription lenses, so knowing that your reading glasses are performing perfectly is the best news we could receive!
Combining top-tier brands with an excellent price point is what we strive for every day at Giarre.com. We are honored by your trust and truly look forward to welcoming you back for your next pair.
Enjoy your new clear vision! 👓✨
Best regards,
The Giarre.com Team
Fast delivery
Fast delivery, safe package, I bought Tom Ford sunglasses, very nice!
February 20, 2026
Unprompted review
Reply from www.giarre.com
Fast, safe, and undeniably stylish—just how a giarre.com experience should be! We're so glad you're happy with your new Tom Fords, John. Enjoy the shades (and the extra boost of confidence they bring). Cheers!
Best quality
Best quality, delivery via UPS ist perfect and safe. Perhaps bester communication time before delivering would be great!
February 23, 2026
Unprompted review
Reply from www.giarre.com
Dear Andre, thank you so much for the 5-star rating! We are thrilled to hear that you appreciated the 'best quality' of our products and the reliability of our UPS shipping. Regarding your feedback on communication timing, we truly value your insight: it’s exactly what we need to refine our service and make it even more seamless. We look forward to welcoming you back to giarre.com soon!
Warm regards,
The giarre.com Team
Great product with lots of coloured…
Great product with lots of coloured lens options. Service was excellent!
February 24, 2026
Unprompted review
Reply from www.giarre.com
Dear Ken,
Thank you so much for the 5-star review!
We are glad you enjoyed our wide selection of colored lenses—we take pride in offering plenty of options to help our customers find their perfect look. It’s also wonderful to hear that you were satisfied with our service.
Enjoy your new glasses, and we hope to see you again soon!
Best regards,
The Giarre Team
Price and customer support was…Excellent
Price and customer support was fantastic. However the add was somewhat misleading in the fact that I thought I was ordering premade glasses and turned out to be not so. This meant had to then wait a long time to receive as had to first be made and shipped by Maui Jim. However Giarre in particular Alice Verla were excellent and I’m now very happy with my glasses.
January 29, 2026
Unprompted review
Reply from www.giarre.com
Dear Taffy,
Thank you so much for sharing your experience and for the 4-star rating! We are thrilled to hear that you are happy with your new Maui Jim glasses and that our pricing met your expectations.
I will be sure to pass your kind words along to Alice Verla. She, like the rest of our team, strives to provide the best possible support, and she will be delighted to know she made a difference in your journey with us.
Regarding the wait time, we appreciate your honest feedback. Since Maui Jim is a premium brand, many of their frames and specialized lenses are assembled to order directly in their lab to ensure the highest optical quality. We apologize if this wasn't clear at the time of purchase, and we are working on making our product descriptions even more transparent regarding lead times.
Thank you for your patience and for choosing Giarre. Enjoy your fantastic new view!
Best regards,
The Giarre Team
DO NOT BOTHER WITH THIS COMPANY
If I could post less than 1 star I would.
Do not order from this site.
You think they are good prices but get charged a fortune on import fees.
I ordered a pair for myself and my husband for holiday on the Thursday (one men's and one women's). The following Monday they emailed saying I presume you have ordered two pairs so you can try a pair and return a pair so we cannot accept a full return which I said was not the case.
Apparently this meant I accepted the fact that i cannot return either pair. My husbands are nice but mine don't suit me. I registered the return which has cost me £20 already but when I didn't get a response for 6 days I chased them and they have said apparently I accepted their conditions that I would not return either pair. Not only this, they have shipped both glasses together which has meant my husbands pair which aren't liable for import tax as they were under £135 I also have to pay 20% tax on which is just thick.
All the correspondence is over email which takes days to reply to.
DO NOT BOTHER WITH THIS COMPANY
January 29, 2026
Unprompted review
Reply from www.giarre.com
Dear Charlotte,
Thank you for your feedback. We are sincerely sorry to hear about your frustration, as our goal is always to provide a transparent and professional service. However, we would like to clarify the facts regarding your order:
Specially Procured Items: The models you selected were not in our immediate stock and had to be ordered specifically for you from the manufacturer. We contacted you immediately after the purchase to explain that, since these were being procured exclusively for you, a return would not be possible. We only moved forward once we received your confirmation to proceed under these terms.
Import Fees & Brexit: We understand that customs duties are an unwelcome cost, but these are UK national taxes resulting from Brexit regulations. As an Italian company, we have no control over British customs policies or VAT thresholds; these fees are collected by the UK government, not by Giarre.com.
Consolidated Shipping: We shipped both pairs together to ensure a single, secure delivery. We always aim for the most efficient shipping method, but had we known you preferred separate parcels to manage the tax threshold, we would have been more than happy to accommodate your request.
Communication: We apologize if the response time did not meet your expectations. We strive to handle every case with the necessary care to provide accurate information.
We genuinely regret that this experience was not what you hoped for. Our intention was to provide you with the specific frames you desired, and we acted according to the agreements made to ensure you received them for your holiday.
Best regards,
The Giarre.com Team
Reply from www.giarre.com
Dear James,
Thank you for the 5-star rating! We are glad to hear that you enjoyed our competitive pricing and the speed of our service.
At Giarre.com, we work hard to balance great value with efficient delivery, and it’s wonderful to know we hit the mark for you.
We look forward to seeing you again soon!
Best regards,
The Giarre.com Team
Genuine Lindberg Eyeglass Frames
Giarre.com appears to be a genuine and legitimate retailer. My Lindberg eyeglass frames arrived in Ghana in good condition, and the product itself looks authentic. I am unable to comment on long-term quality as I have not yet begun using them.
Shipping was fast and efficient. Although the manufacturing lead time was longer than average, I was notified of this in advance, which I appreciated.
Unfortunately, I encountered a significant issue with the payment process that resulted in an additional cost of approximately USD 100 in transfer charges.
• Visa was listed as an accepted payment method on the platform.
• I completed the Visa payment and the amount was successfully deducted from my account.
• I subsequently received a notification stating the payment could not be processed, and was advised to cancel the order and redo via bank transfer.
• Following cancellation, a refund was issued; however, the associated transfer fees, equivalent to approximately USD 100, were not recoverable.
No explanation was provided as to why the Visa payment failed after the charge was applied. This lack of transparency was a source of frustration.
Suggested improvements in the payment process
• Remove or clearly flag unsupported payment methods: If Visa cannot be reliably processed, it should either be removed from the payment options or marked with a clear disclaimer to avoid customer confusion and unintended charges.
• Provide transparent failure explanations: When a payment fails, customers should receive a clear explanation of the reason and guidance on next steps, rather than a generic cancellation message.
• Cover transfer fee losses: If a payment failure is attributable to a platform-side issue, consideration should be given to compensating customers for any resulting transfer fees.
I would recommend giarre.com for customers seeking authentic Lindberg eyeglass frames. However, resolving the payment process issues is essential to ensure a seamless and cost-effective experience for future buyers.
February 18, 2026
Unprompted review
Reply from www.giarre.com
Dear Jacob,
Thank you for your detailed feedback. We are pleased that your Lindberg frames arrived safely in Ghana and that you recognized the authenticity of the product, as Giarre.com is an Authorized Lindberg Retailer.
Regarding the payment issue you highlighted, we would like to provide full transparency on the process:
Security & Fraud Prevention: Your Visa payment was not rejected due to a system error, but was manually refunded because our security filters flagged a potential fraud risk. In such cases, as a responsible retailer, we prioritize the protection of the cardholder. To ensure the safety of the transaction for both parties, we requested a bank transfer as a more secure alternative.
Full Refund: Giarre.com issued a full refund of the original amount. No commissions, fees, or penalties were withheld by us.
Currency Exchange Advantage: The refund was processed a few days after the initial transaction. Due to the EUR/USD exchange rate fluctuations during that period, the refund actually resulted in a higher USD amount returned to your account than originally charged.
External Fees: Any additional "transfer fees" or "charges" you mentioned (approx. USD 100) are strictly related to your bank's policy for international transactions outside of Africa or credit card processing fees. These are independent of Giarre.com and we have no control over, nor do we receive, any part of those bank-applied costs.
We appreciate your suggestions for improvement. However, our priority will always remain the financial security of our customers, even if it requires a more conservative approach to international credit card processing.
We are glad you are satisfied with the Lindberg frames and hope you enjoy their world-class quality for years to come.
Best regards,
The Giarre.com Team
Great follow up
Great follow up. Expensive stuff (now and then), and the follow up through the ordering and delivering process is essential to "feel safe" about ordering from Giarre
November 18, 2025
Unprompted review
Reply from www.giarre.com
Dear BE,
Thank you so much for your 5-star review! We truly appreciate your feedback regarding our follow-up process.
We completely understand that when investing in premium eyewear, peace of mind is just as important as the product itself. That is why we place such a high priority on keeping our customers informed and "safe" from the moment the order is placed until it arrives at their door.
Knowing that our communication helped you feel secure throughout the delivery process is the best compliment we could receive. We believe that luxury products deserve a luxury service to match.
It was a pleasure serving you, and we look forward to your next visit to Giarre.com!
Best regards,
The Giarre.com Team
Reply from www.giarre.com
Dear Emma,
Thank you so much for your wonderful feedback! We are thrilled to hear that you had a great experience with us and that you are happy with your new glasses.
At giarre.com, we take immense pride in our packaging process. We know how delicate eyewear can be, so we ensure every pair is packed with the utmost care to reach you in perfect condition. Knowing that you noticed and appreciated this effort truly makes our day!
We look forward to welcoming you back to our store for your next pair of frames.
Best regards,
The giarre.com Team
Fantastic experience! Great prices and top-notch customer service Paciencia recompensada: Unas Persol increíbles y una atención de 10
I’ve had my eye on a pair of Persol 3348s in Havana for a while. I first saw them in a department store for €325 and decided to wait for the right deal. After searching for legitimate websites, I found Giarre.com. Although I waited through Black Friday, the real surprise came during the Christmas season: I found them for €170 plus an extra 25% discount—an absolute steal!
Since I wasn't familiar with the site, I had a few doubts, but Ornella from Customer Service was absolutely wonderful. She was incredibly patient, professional, and slowly earned my trust by answering all my questions. Even though we had to wait a few days for them to be back in stock, Ornella kept me updated every step of the way.
Once they had stock, the glasses arrived at my home in Malaga in just 3 days with perfect tracking information. The packaging was very secure and the quality of the Persols is indisputable—they are simply ideal.
We’ve had a surprisingly rainy winter here in Malaga, so I’m still waiting for the sun to stay out to fully enjoy them, but I couldn't be happier with my purchase. I will definitely be buying from Giarre again. Thank you, Ornella!
Llevaba tiempo encaprichado con unas Persol 3348s en color Havana. Las vi en unos grandes almacenes por 325€ y decidí esperar al momento oportuno. Tras mucho buscar en webs legítimas, encontré Giarre.com y, aunque en Black Friday no surgió la oportunidad, en Navidades me llevé la gran sorpresa: ¡estaban a 170€ y con un descuento adicional!
Al principio tenía mis dudas sobre la web, pero aquí es donde entra Ornella de atención al cliente. Fue absolutamente estupenda, paciente y resolvió todas mis inseguridades. Se ganó mi confianza poco a poco, manteniéndome informado en todo momento mientras esperábamos a que tuvieran stock.
Una vez disponibles, el envío fue rapidísimo (3 días en casa) y con una trazabilidad perfecta. El embalaje es muy adecuado y las gafas son, sencillamente, ideales y de una calidad indiscutible.
Aunque aquí en Málaga llevamos un invierno de lluvias que parece mentira, estoy deseando que salga el sol para estrenarlas como se merecen. Sin duda, volveré a comprar en Giarre. ¡Gracias, Ornella!
Desideravo da tempo un paio di Persol 3348s color Havana. Li avevo visti in un grande magazzino a 325€ e ho deciso di aspettare l'occasione giusta. Cercando online su siti affidabili, ho trovato Giarre.com. La vera sorpresa è arrivata nel periodo natalizio: li ho trovati a 170€ con un ulteriore sconto del 25%. Un affare incredibile!
Non conoscendo bene il sito all'inizio ero un po' dubbioso, ma Ornella del servizio clienti è stata semplicemente eccezionale. È stata molto paziente, professionale e ha saputo conquistare la mia fiducia rispondendo a ogni mia domanda. Anche se abbiamo dovuto aspettare qualche giorno per il riassortimento, Ornella mi ha tenuto sempre informato con grande gentilezza.
Una volta spediti, gli occhiali sono arrivati a casa mia a Malaga in soli 3 giorni con una tracciabilità perfetta. L'imballaggio era impeccabile e la qualità dei Persol è indiscutibile: sono perfetti.
Anche se qui a Malaga stiamo avendo un inverno insolitamente piovoso, non vedo l'ora che torni il sole per godermeli finalmente. Tornerò sicuramente a comprare su Giarre. Grazie mille, Ornella!
January 23, 2026
Unprompted review
Reply from www.giarre.com
Dear Daniel,
Thank you so much for taking the time to share such a detailed and thoughtful review! We are absolutely thrilled to hear that your patience paid off and that you managed to secure those Persol 3348s in Havana at such an incredible price. Finding a "steal" like that is always a great feeling!
We are especially proud of your words regarding Ornella. Providing transparent, patient, and professional support is at the heart of what we do at Giarre.com, and she was delighted to hear that she could help earn your trust and keep you informed throughout the process.
It’s great to know that the shipping to Malaga was swift and the packaging met your expectations. Quality and reliability are our top priorities, and we're glad you can finally see that firsthand with your new Persols.
We’ve heard about the unusual rain in Malaga lately—hopefully, the clouds clear up very soon so you can finally enjoy the Spanish sun with your new shades!
We look forward to welcoming you back to our shop in the future.
Warm regards,
The Giarre.com Team
Perfect Excellent!!!
February 12, 2026
Unprompted review
Reply from www.giarre.com
Hi Raquel! ✨
Short, sweet, and absolutely wonderful to read! 'Perfect' and 'Excellent' are exactly the words we love to hear.
Thank you so much for the 5-star love and for choosing giarre.com. Enjoy your new frames, and we can’t wait to have you back for your next pair! 🕶️🚀
Best regards,
The giarre.com Team
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