Gibbs Gillespie - Ruislip Lettings Reviews 

4
TrustScore 4 out of 5

3.9

90 High Street, HA4 8LS Ruislip, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

pritesh was our agent and he was being very helpful and supportive throughout .. overall experience was so smooth

Company replied

Rated 5 out of 5 stars

Chris O’Brien in the Property Management Department has been outstanding. He consistently keeps me informed about matters relating to my rental property and always strives to achieve the best possib... See more

Company replied

Rated 1 out of 5 stars

Gibbs Gillespie has no concept of client relationship management. We encountered issues with their misreading of a gas certificate date leading to them writing to the Health and Safety Executive desp... See more

Company replied

Rated 1 out of 5 stars

Stay away from the lettings team in RUISLIP. These people charge over the going rate and when challenged they will reduce. They also stick on annual renewal fees which are unethical in today's marketp... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Maintenance
  3. Property Management Company
  4. Real Estate Appraiser
  5. Real Estate Consultant
  6. Real Estate Surveyor

About Gibbs Gillespie - Ruislip Lettings

Written by the company

Over the last 30 years Gibbs Gillespie has grown from a single office in Ruislip to be one of the most successful estate agents in London, Hertfordshire and Buckinghamshire, with a network of 17 offices. Our continued success is down to three things: our customers, our staff and our passion for property.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Gibbs Gillespie customers can get everything they need under one roof.

Book a FREE valuation

Written by the company


Contact info

  • 90 High Street, HA4 8LS, Ruislip, United Kingdom

3.9

Great

TrustScore 4 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(4)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommended

pritesh was our agent and he was being very helpful and supportive throughout .. overall experience was so smooth

November 1, 2025
Unprompted review
Gibbs Gillespie - Ruislip Lettings logo

Reply from Gibbs Gillespie - Ruislip Lettings

Dear Danish Faryal

We greatly appreciate your 5-star review and the time you took to share your experience with Pritesh. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Thank you Chris O’Brien!

Chris O’Brien in the Property Management Department has been outstanding. He consistently keeps me informed about matters relating to my rental property and always strives to achieve the best possible outcomes when needed.
What sets Chris apart is his proactive communication. He regularly takes the time to touch base, provide updates, and check whether I have any concerns or questions. This level of service is something I truly value and is something I have not experienced with previous property managers.
Thank you, Chris, for your professionalism, dedication, and excellent customer service. Your commitment to keeping property owners informed and supported is greatly appreciated.

June 3, 2026
Unprompted review
Gibbs Gillespie - Ruislip Lettings logo

Reply from Gibbs Gillespie - Ruislip Lettings

Dear Claudette De Aguiar, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Chris. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 1 out of 5 stars

Stay away from the lettings team in…

Stay away from the lettings team in RUISLIP. These people charge over the going rate and when challenged they will reduce. They also stick on annual renewal fees which are unethical in today's marketplace. Just waiting for our tenants to leave and we will NEVER using these people again. STAY AWAY

June 6, 2025
Unprompted review
Gibbs Gillespie - Ruislip Lettings logo

Reply from Gibbs Gillespie - Ruislip Lettings

Good Afternoon

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 1 out of 5 stars

Truly nightmarish property management experience

Gibbs Gillespie has no concept of client relationship management. We encountered issues with their misreading of a gas certificate date leading to them writing to the Health and Safety Executive despite a valid inspection creating distress for us, our tenants and undermining the credibility of an experienced engineer. Worse, we were described as creating “problems”Unapologetic and jobsworth in nature. Avoid.
As to your reply, how about some action? It’s not clear to us what follows from you taking matters seriously and addressing the reputation damage you have caused.

August 17, 2022
Unprompted review
Gibbs Gillespie - Ruislip Lettings logo

Reply from Gibbs Gillespie - Ruislip Lettings

Dear George Farrow,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look