Gibson Reviews 

Had some questions about my guitar so I emailed Gibson Customer Service, who were very courteous and helpful.

The equipment I have bought from Gibson has been 'good' but no comparison to Taylor, but Gibson are good overall, I haven't bought their guitars but I have bought their equipment and that seems fine.

Imagine buying an 130 Dollar Hummingbird Strap for your 5000 Dollar Hummingbird. And the paint of the strap goes down to your guitar. And your Shirt. The Metall parts have not been sealed properly.

BUT GOD BEWARE!! We have the GIBSON CUstomer Service

Reply :

"Ah sorry we cant to anything about it"

signature_1366119750
Stijn Vergeest
Customer Service
Gibson Brands, Inc.
00+8004GIBSON1
GIBSON

Dear Mr Vergeest you know you have CUSTOMER SERVICE in your E Mail Attachment. Maybe you should check it.
And yeah the company i ordered from replaced it and guess what. Its the same sh+++ as the last one.

So please in Gods Name discontinue this piece of crap. 130 Dollar for an Strap that cant keep his paint on the metall. Why even paint it black at all?

This is kind of a mixed review. I've recently purchased a brand new LP Standard 60. The guitar plays perfectly and I have no issues. It's a great guitar. However, when I went to pick up the guitar case the handle pulled up and almost completely off the case. I called Gibson and they said no problem, just send the case back (paid for my own shipping $35.00) and we'll send a new one out to you. Great! Well it's been 3 months now and they're still working on the order. I still don't have a case and cannot play my LP at gigs with no way to transport it. This is super frustrating.

Update: as of February 2021, I did finally receive the case.

Thanks guys, keep up the good work!

Imagine spending over $1,000 on something, waiting 2 weeks for it to arrive, have it not arrive, call customer service and have the guy not care what so ever about helping you, say they'll send you an email the next day regarding the situation, only for the orders to be cancelled and deemed as "fraudulent." Rep didn't give me any solution to the problem other than "Try ordering from us again or go through a dealer." And when I asked how the orders were fraudulent, he said "I don't know that's not my department." So that means that I have to wait even longer to get the instrument and gear I wanted if I even want to place to order again with no clear answer of what happened. Which honestly after that experience, I'm tempted to go to another brand. Sure they may be known for the quality and tech of their gear and instruments, but after that experience I'm very reluctant to give them my money and would rather take my business elsewhere. Very sketchy.

Something is definitely going wrong with Gibson. My Zoot Suit rainbow les paul is absolutely stunning, but when i went to try out some of the newer guitars they just didn't have the same sparkle that the older models had.
Maybe it was a bad year or batch, but it is kind of sad to see them out of touch. Perhaps they need to be a bit more innovative instead of having reissue after reissue.

they care more about money then making a good guitar

Terrible customer service. Totally not interested in solving problems for people who have spent thousands on their products. Shoddy work on the bindings and frets and won’t repair the guitar. Will never buy another Gibson again.

I was playing the minor club circuit in South Eastern new England area (U.S.A) and not only did my acoustic electric guitar had major issues with a lifting bridge and truss rod, my Les Paul Special Electric guitar, the wood actually BROKE under the bridge! While both of these guitars was under warranty, Gibson did not care nor honor their warranty AT ALL. They basically wanted me to spend money for shipping and the repair. And even after this, recently.. I sent them an email explaining to them that I wanted to give them another shot with using one of there electric guitars on the commercial licensed music that I am now writing. I explained to them, that I have co-written music with many notable people over the years (since 1984), and now I have been securing contracted licensed deals for background music (movies, radio and other media). Nothing.. messages on Facebook, multiple emails.. 100% nothing. No wonder why they are doing so poorly financially. You would think.. that they would jumping at a chance to redeem what happened to me while playing live as well as sponsorship like "other" instrument companies have done!

I was very happy with a recent repair/restoration on my 77 Les Paul Classic. Returned on time and in tune!

The problem with Gibson is the price quality range, when other brands offers better products for less money. Even with all the money that cost one decent Les Paul, sometimes there are quality control issues, and that is unacceptable!.