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Gibsons Reviews 19,931

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TrustScore 5 out of 5

4.9

Game Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the thick, well-cut pieces and vibrant artwork. Many people also commend the superb customer service, noting prompt and efficient responses to inquiries, especially when addressing missing pieces. The delivery service is frequently described as fast and reliable, with orders arriving quickly and well-packaged. However, some customers occasionally reported receiving puzzles with missing pieces or experiencing slight variations in quality between different products, with a few noting thinner cardstock on certain items. A small number of people also mentioned that some deliveries were a bit slow, and a few found the piece size not as large as anticipated.

What people talk about most

Product

Customers had positive experiences with product. Reviewers praise the high quality of the puzzles, noting... See more

Quality

Consumers find quality to be positive, often praising the thick, well-made pieces, vibrant colors, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the fast and prompt... See more

Service

Clients share positive opinions on service, consistently praising the excellent, efficient, and friendly... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the exceptional and... See more

Based on these reviews

Rated 5 out of 5 stars

A great experience. We had purchased a new puzzle, unfortunately there were two pieces missing. Emailed and had a reply straight away. New puzzle sent out and received next day. Would highly recomme... See more

Rated 5 out of 5 stars

My annual splurge of Gibsons puzzles arrived in no time. Well done, This is my favorite puzzle company hands down! Thick beautiful pieces and lovely art work. A great company to do business with!

Rated 5 out of 5 stars

The jig saw I purchased was of high quality but when completing the puzzle I found some pieces were missing. However, I was able to contact Gibsons directly (and with ease) in order to report this. My... See more

Rated 5 out of 5 stars

Absolutely fantastic service, I completed a form to say piece of jigsaw missing, would they be able to send replacement piece, received email an hour or so later to say whole new jigsaw on the way. It... See more

Company details

  1. Game Store
  2. Hobby Store

Written by the company

We’re Gibsons, a family-owned jigsaw puzzle and board game company with over 106 years of experience creating joy for all ages. Founded in London in 1919, we’ve grown to become a trusted name in games and puzzles, renowned for exceptional quality, innovative designs, and a commitment to sustainability.

Contact info

4.9

Excellent

TrustScore 5 out of 5

20K reviews

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Replied to 47% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Thanks and ?? re posting to Europe.



I'm delighted with my Agatha Christie Puzzle which I
was given for Christmas and have only just got round to doing it. It is such treat, I should have made tiem for it before!
The 2 I have just bought have yet to be opened. One has gone to Sweden with a daughter who will open it on her birthday (we've given up trying to send presents to Europe from UK). Can you do that?

April 1, 2026

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