No reward from giftcloud after 120 days, purchased and installed Vodafone broadband. Contacted giftcloud repeatedly via there website and created a ticket. No response for weeks now. I had initiall... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently wrote a negative review about not receiving a £25 voucher for taking out a HomeServe policy. following the negative review I did receive my £25 voucher within 24 hours, for which I am very... See more
Company replied
Update after I left a review: quick response but not sure why they need a negative review in order to get a response? That's why I can't give anything more than 3stars. Original review: I was due... See more
Company replied
Still waiting on a £150 Gift Cloud card from a Vodafone WiFi transfer and getting nowhere. It’s now been over 120 days. I emailed over a week ago and all I’ve had back is an automated reply wit... See more
Company replied
Company details
Written by the company
The reward campaign builder - helping businesses grow. Our customer service team are on hand to help any customer or client enquiries in the first instance. Just contact using the form below ⬇️ https://giftcloud.zendesk.com/hc/en-gb/requests/new
Contact info
United Kingdom
- hello@giftcloud.com
- www.giftcloud.com
2.6
Poor
3K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m unable to redeem my voucher with…
I’m unable to redeem my voucher with just eat it’s saying my email is incorrect but it’s not , my reference number is 646608.
April 10, 2026
Unprompted review
Reply from Giftcloud
Hello,
I'm sorry to hear you're having trouble with your reward.
Could you please confirm your email address or ticket number so we can investigate this.
Many Thanks,
Giftcloud
Vouchers sent for currys do not work
me and my partners vouchers for £50 each sent for currys do not work that's 2x vouchers. Vouchers where part of ID mobile sign up. Sent over 6 emails and no response in over 2 months. company is a joke.
ticket number - 634976
Ticket number - 629706
April 10, 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Still waiting for my gift card
Took out Vodafone broadband in November with the deal that promised a £125 gift card. Waited the 120 days as advised, no giftcard received. Emailed giftcloud 15 days ago, ticket number 641683. No response and still no giftcard. Not very happy 😕
March 26, 2026
Unprompted review
Reply from Giftcloud
Hello,
We can see you were sent a reward via no-reply@giftcloud.com on the 28th of Jan.
We have reissued your email so this should appear at the top of your inbox. Please note this is due to expire on the 28th of April.
If you have any questions about how to redeem this, please reach out to us via your ticket.
Many Thanks,
Giftcloud
What a useless totally unuseable gift
What a useless totally unuseable gift. It will not load on my phone and certstinly does not arrive on my email. Utter scam and I suggest you avoid these clowns at all costs.
April 10, 2026
Unprompted review
Reply from Giftcloud
Hello,
I'm sorry to hear you're having trouble with your reward.
Could you please confirm your email address or ticket number so we can investigate this.
Many Thanks,
Giftcloud
I can only assume Giftcloud is another scam
This company is a scam.
Signed up for Sky broadband via MSE waited 120 days from installation. Haven’t received gift card and no response from helpdesk they just do not reply. Sky tell me everything is in in order and they are waiting for Giftcloud to send details to them.
Do not use a promise of a voucher to sign up to a provider - You will not get it.
April 10, 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
£150 broadband reward
I signed up for the £150 reward with Vodafone broadband. I waited the 120 days without being sent the voucher and then contacted them. After receiving an automated reply saying they would be in touch within 48 hours I had no reply after 10 days. I sent another email about a week ago and still no reply. I see some people receive their tokens but mostly it seems to be a bit of a scam so if you're using this as a decision on which package to go for I would disregard. I wonder if Vodafone knows they're doing this?
Ticket no. 640307
November 19, 2025
Unprompted review
Reply from Giftcloud
Hello,
I'm sorry to hear you're having trouble with your reward.
Could you please confirm your email address or ticket number so we can investigate this.
Many Thanks,
Giftcloud
No reply or resolution
2 weeks and no reply!
It shouldn't be that you have to come into here to try and get a response.
Please contact me and resolve this!
March 26, 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Awful service
Issue has been resolved but shouldn't take over 2 months to resolve. Shouldn't need to go write a reivew on a 3rd party site to get issues resolved
April 9, 2026
Unprompted review
Reply from Giftcloud
Hello,
I'm sorry to hear you're having trouble with your reward.
Could you please confirm your email address or ticket number so we can investigate this.
Many Thanks,
Giftcloud
Just like others
Update: It has been 9 days since the reply comment below and still no gift card received. Would love to know if other reviews here with this same reply has been successful? Maybe we all need to complain to trading standards?
Like most others, the Vodafone signup voucher has not arrived (yes I have checked my spam). Ordered 16.09.25 so I’ve waited a lot more than 120 days (14.01.26 would be the 120 day mark). I’ve used giftclouds online form and had an automated response but still no gift card. I wouldn’t have signed up with Vodafone if it had not been for this offer as I calculated it into the overall price. Vodafone also negate all responsibility for the gift voucher even though they use it as a carrot for you to sign up with them.
There is no other way to contact giftcloud, and they seem to respond quicker on here than they do to any emails, hence my review which hopefully is a call to action for them. I am owed £145 in Amazon vouchers please. Ticket no 644302 & 649323 Order no WEB-0001000048768545.
April 5, 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Resolved half the issue…
Resolved one of my two tickets (for non-received gift cards) on submitting a Trustpilot review but one still outstanding. It’s like they’re delaying payouts as much as possible
April 8, 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Scam Absolutely awful customer service I…
Im starting to think some sort of a scam now, Absolutely awful customer service I have waited the 120days well past this now have all the details they will need. I emailed them almost a month ago myself ticket number (639340)no reply just automated message. so I've gone through resolver ticket number (642998) 9 days and still no reply from them again contacted through resolver after day 10 to receive yet another ticket (645815) I am waiting for my voucher signing up to Vodafone from black Friday offer last year. Very disappointing and like I said awful customer service as they don't even reply to your emails no other way to contact them either.
March 18, 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
I have emailed for an update on my gift…
I have emailed for an update on my gift card four times now and have not had any response at all, such poor customer service
April 9, 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Vodafone voucher received at last…!!
£ 110 Vodafone voucher received at last !!!
It should not have been as stressful as that !!
Come on Giftcloud. You must do better .
April 9, 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your review.
Enjoy spending your new gift card.
Many Thanks,
Giftcloud
Should have had a voucher up to 120…
Should have had a voucher up to 120 days after signed up for sim with id mobile . Not had anything and no response from mails sent to gift loud . Shocking customer service . I am writing to Martin money Lewis as they seem to premote I’d mobile which use there services
April 3, 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Bad Service for Vodafone broadband with gift card offer
I installed Vodafone broadband, there was an offer of 140 pounds Gift card 120 days after installation. I applied for the gift card a few days after the 120 days, nothing came so I contacted giftcloud gave them all the details and a support ticket number 641911 was raised. They say the respond within 48 hours. However over two weeks later no response. So I sent another email asking them to raise a complaint. If this is not resolved in the next few days. I will raise a formal complaint with Vodafone.
November 13, 2025
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
They just don't respond.
I signed up for an EE broadband offer which included a £150 reward card.
My reward sign-up was confirmed in December, and I provided my reward token and full details via Giftcloud’s support form over a week ago.
I have received no response.
This is very disappointing, especially as I have already supplied all required information.
I would appreciate this being looked into urgently and my reward being issued as expected.
EDIT:
Giftcloud have responded asking for my details but have not provided a direct contact method. I have already submitted a support request with full details and am awaiting a proper response.
April 9, 2026
Unprompted review
Reply from Giftcloud
Hello,
I'm sorry to hear you're having trouble with your reward.
Could you please confirm your email address or ticket number so we can investigate this.
Many Thanks,
Giftcloud
Absolutely terrible service
Update.Received a voucher today for £32.50 instead of promised £125.What a mess.Don’t buy anything via them just use Quidco at least they reply to messages and pay promised amounts!!!
Absolutely terrible service. My Vodafone broadband voucher was due after 120 days and it still has not arrived. I have sent several messages over the last 3 weeks and have received no response. Don’t use them!!!!!
November 25, 2025
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Contacted giftcloud and still no…
Contacted giftcloud and still no response on a £150 voucher from my Vodafone internet. Emailed them twice and an automated response. Feeling frustrated as it is over a 120 day period… I think this company is a scam and does not issue vouchers.
April 5, 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Shoddy company who conveniently have no…
Update: it was with Vodafone for £150.
Shoddy company who conveniently have no way to contact them apart from their online form, still haven’t received our voucher well after the 120 days passed. Won’t be using any company that endorses this kind of reward ever again
April 8, 2026
Unprompted review
Reply from Giftcloud
Hello,
Unfortunately we cannot find any details of your offer from the email address you have provided, can you please confirm the product and value you signed up for.
Many Thanks,
Giftcloud
Pleased to receive my gift from ID…
Pleased to receive my gift from ID Mobile. Really happy to have changed supplier.
April 8, 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your review!
Enjoy spending your new gift card.
Many Thanks,
Giftcloud
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