GigGear Reviews 

340
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently point out that orders are shipped promptly and arrive safely thanks to extremely secure packaging. Many people appreciate the efficient next-day delivery options and clear tracking details provided throughout the entire purchasing process. Buyers are especially happy with the competitive pricing and the wide selection of musical equipment available online. Shoppers frequently describe the website as very easy to navigate and praise the knowledgeable staff for providing professional setup services. Consumers find the overall shopping journey remarkably smooth and confidently mention they will gladly use the store again soon.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, pricing, and performance across various musical... See more

Delivery service

Consumers find delivery service to be consistently fast, with many items arriving the very next day in... See more

Service

People report positive experiences with service, highlighting knowledgeable staff and helpful assistance.... See more

Price

Customers had positive experiences with price, frequently highlighting competitive rates and finding the best... See more

Quality

Users describe satisfaction with product quality, noting items arrive in immaculate condition and perform... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a Peavey VYPYR X2 60w Guitar Modeling Amp. Wonderful amp and great service. Easy web page navigation, great description and price. The amp was shipped immediately and packaged securel... See more

Rated 5 out of 5 stars

Seymour Duncan JB 4-SH After receiving my Seymour Duncan and installing it to my Hamer Flying V it has transformed it and given me exactly the boost and clarity I was looking for. I will certainly... See more

Rated 5 out of 5 stars

Looked for this amp online and GigGear was £80 cheaper than all the other mainstream outlets so checked them out, had the option of next day delivery so took the plunge. Had email confirmation... See more

Rated 5 out of 5 stars

Wanted a drum set for 9 year old and the salesperson was so helpful and recommended a drum set and explained about the bundle deals available. We bought a complete bundle as it was excellent value... See more


Company details

  1. Musical Instrument Store
  2. Fashion Accessories Store
  3. Music Store

Written by the company

Huge music shop based in Harlow, Essex in easy reach of Hertford, Ware, Bishops Stortford, Chelmsford, Cambridge, London, Hatfield, St Albans selling Guitars, Drums, Cymbals, Amplifiers, PA Systems, Digital Pianos, Keyboards, Recording Equipment and accessories with the best deals in store and online.


Contact info

4.8

Excellent

TrustScore 5 out of 5

340 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(340)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend

No complaints whatsoever! Very fast processing and delivery. Also the option to Klarna was super helpful in my case. Highly recommend.

July 17, 2025
Rated 5 out of 5 stars

I have been looking for an epiphone…

I have been looking for an epiphone casino for a while and spotted a second hand one for sale at Gig Gear. From the getgo the communication with gig gear has been second to none. Helpful and not just trying to get a sale very old school style which is refreshing. Thank you

July 17, 2025
Rated 2 out of 5 stars

After seeing a busker play the…

After seeing a busker play the instrument i thought that sounds and looks amazing a quick Google search found the guitar for sale from two shops one was a bit cheaper than the other but gig gear said before posting it would have a full inspection with respect of the frets nut and overall action of the guitar enough to sway me to the more expensive price now I do appreciate that this is a four hundred pound guitar but if you say you will provide a service it's probably best if you do pmt and gak spring to mind unfortunately the guitar has sharp frets the bottom. E string was so tight in the nut that a single tuning was enough for the string to break but as a guitar player for 35 years I appreciate that such things happen then after a quick noodle with my new guitar I found that the action was a little high for my liking only to find that the wrong sized Allen key had been supplied with the guitar so no truss rod adjustment could be done so there is no way that this particular instrument had ever been on a lufiers bench but as I said it is a four hundred pounds guitar so it is what it is will I be using the shop again probably not a quick journey to Denmark street is probably my better option to be honest

July 4, 2025
Rated 5 out of 5 stars

Great service

Great service, easy to find what I wanted on the website and really quick and very well communicated shipping.

July 4, 2025
Rated 5 out of 5 stars

very happy all round with GiGear

Fast delivery very well packed instant reply to any questions very helpful.instrument set up very nice overall very nice experience shopping with GigGear.will definitely buy from them again.

July 1, 2025
Rated 5 out of 5 stars

Excellent company

Excellent company, would recommend. Buying a musical instrument online without being able to play it first is nerve-wracking! But it helped a lot that the member of staff I talked to was highly knowledgeable, and I am happy with my purchase. The setup was excellent, and the guitar could be unpacked and played straight away. Thank you.

June 18, 2025
Rated 5 out of 5 stars

Great experience with GigGear

My order was dispatched very quickly and arrived on time as expected. The order was packaged securely and the amp was exactly as described.
I would happily order from this company again

June 18, 2025
Rated 5 out of 5 stars

Fast and reliable - great service

Fast, reliable, these guys sent cables out via courier only minutes after I placed the order. I relied on them for a time sensitive order, and they delivered! Thank you guys. I will return in the future.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Superb customer service!

Superb customer service!

Shortly after ordering an acoustic guitar I had a phone call to confirm that I have ordered the right one. It's an acoustic with a cutaway but no electronics which is unusual and the store wanted to confirm I didn't order the wrong thing. Honestly great attention to detail and very thoughtful thing to do!

Guitar arrived the next day in perfect condition, tuned and ready to play out of the box.

Thank you!

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Such an easy process from start to finish! Very informative up unto the delivery of which again on time no problem what so ever!! I highly recommend

June 4, 2025

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