Gigs and Tours Reviews 

36,372
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 6,254 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the booking process straightforward and easy, often highlighting the smooth user experience without long queues or stress. Many appreciate the clear website navigation, making it simple to find and purchase tickets, with timely reminders for upcoming shows. People also praise the efficient service, including quick ticket arrival after purchase and minimal fees. However, some customers noted occasional website issues, such as access codes not working immediately or technical problems during booking. A few also expressed concerns about ticket delivery, with some experiencing delays or unreceived e-tickets close to the event date.

What people talk about most

Website

Customers consistently note ambiguous experiences with website navigation and functionality. Many reviewers... See more

User experience

Users describe positive interactions with user experience, frequently highlighting the ease of accessing the... See more

Booking process

People report positive experiences with the booking process, often describing it as straightforward, quick,... See more

Order

Reviewers mention positive feedback about order, with many finding the purchase process straightforward and... See more

Service

Clients share positive opinions on service, with many reviewers finding the booking process easy, quick, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Tried to get Paul Heaton tickets for Plymouth,presale no luck, main sale still no luck really disappointed as I need a seat Then yesterday I received a message saying some tickets available again s... See more

Company replied

Rated 4 out of 5 stars

It was mostly straightforward, did not like not being able to pick seats it only let me view an avaliable block and gave me seats. I also don't like booking and having to download yet another app t... See more

Company replied

Rated 4 out of 5 stars

I had presale access via the artist, but the access code didn't work until about 15 mins after the onsale time. Stressful at the time, but eventually managed to get tix after multiple attempts using... See more

Company replied

Rated 4 out of 5 stars

Only not five out of five as like many ticket purchasing sites, it is not clear where from, how and when actual or digital tickets will be be dispatched.

Company replied


Company details

  1. Event Ticket Seller

Written by the company

Here you’ll find the most up to date news and tickets for some of the UK’s most prestigious music events including Country to Country, Neighbourhood Weekender and Sounds Of The City. We have presented tours for some of the greatest acts around including; Oasis, Take That, Foo Fighters, Coldplay, Peter Kay, Billie Eilish, The Killers, Arctic Monkeys and Little Mix, amongst many others! For any customer services queries please contact us here: http://gigst.rs/customerservice This link also allows you to track the status of your tickets.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

36K reviews

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4.4

All reviews

(36,372)

6,188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Booking made easy

It was an easy process to book online

June 25, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Quick and easy

Quick and easy

June 28, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

A trusted way to see your favourite artists.

Ease of navigation associated with the Gigs and Tours site. Simple payment process, and good communication via email.
Recommended way to buy tickets.

June 24, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Very simple

Very simple

June 24, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Early Reminder for Blossoms gig just…

Early Reminder for Blossoms gig just before they went on sale and went straight into the systems waiting list 👍

June 26, 2026
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Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 1 out of 5 stars

Where are my tickets?

You have taken payment but I have no tickets. I can’t see anything on axs to show I have purchased them. Have I been scammed?

June 24, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Please note all tickets will be available 1-2 weeks to the event. You will be emailed once they are ready to download. Thanks ^M

Rated 5 out of 5 stars

Quick and easy to book

Quick and easy to book

June 24, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

easy to get ticket

easy to get ticket

June 24, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Easy

Easy to use and well directed around the website, updates are very reassuring.

June 24, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 1 out of 5 stars

So far terrible

So far terrible.
Tickets have not arrived and customer service is a zero!

June 24, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Please note all tickets will be available 1-2 weeks to the event. You will be emailed once they are ready to download. Thanks ^M

Rated 5 out of 5 stars

Great place to get tickets

Great place to get tickets. Never fails me. And dont have to wait long in queues. Unlike some other sites

June 24, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Efficient

Efficient. Trustworthy.

June 23, 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

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