Gillmans Reviews 

3,259
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient online ordering process and the extremely helpful, professional staff who provide exceptional assistance both in store and during delivery. Consumers note that new appliances are delivered promptly, carefully handled, and expertly installed by polite teams who ensure everything works properly. Some reviewers were not happy with the delivery communication, mentioning unexpected arrival times, short notice, or a lack of proper tracking details. A few other people also felt that minor product damages and occasional delays in receiving updates regarding scheduled delivery dates needed improvement.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and speedy... See more

Product

Consumers find product to be positive, highlighting a great selection and competitive pricing. Reviewers... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their polite, helpful, and professional... See more

Service

Customers report overwhelmingly positive experiences with the overall service, highlighting prompt,... See more

Order

Users describe positive interactions with order, noting that the process is generally straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nice showroom. Makes a difference actually seeing things not just online. Also nice to speak with a real person who knows the appliances first hand and was able to give good advice unlike most call ha... See more

Company replied

Rated 5 out of 5 stars

I had a problem with the water feed to my washing machine. Fortunately for us, the engineer was thorough and resourceful. He could have shrugged and left us without a washing machine for anot... See more

Company replied

Rated 5 out of 5 stars

The service team set up a service call quickly and checked our warranty for us. All the calls were friendly and helpful. The engineer who visited us was thorough and careful. He called to introduce hi... See more

Company replied

Rated 5 out of 5 stars

This must be the 5th or 6th appliance we've purchased from Gillmans over the years. They always seem to have very competitive prices and their service is excellent. This time we've purchased a Siemens... See more

Company replied


Company details

  1. Appliance Store

Written by the company

GILLMAN’S A true family run business established in Gloucester in 1969 by Erika and John Gillman. Annabelle and Robert Gillman, the second generation of the Gillman family are the current owners/directors of the business. Gillman’s operate a large retail showroom in Gloucester, a second retail showroom in Ross-On-Wye and also a brand new commercial showroom in Exeter. We pride ourselves on product knowledge, customer service and being a truly family run independent business employing 85 people as of July 2024. We at Gillman's pride ourselves in being the one stop shop for all commercial and domestic appliances for both sales and service.

Free Delivery

Fast, free delivery service

If you live within our Golden Sales Service area, of Gloucestershire, Herefordshire, Swindon, Oxford, Bristol or Bath and your order is over £150.00 we offer free delivery for you, we also unpack your appliances for free!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(3,259)

213 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stress-free delivery

Delivery went very smoothly. Location and numbered deliveries tracking kept me informed and when the installers arrived they were very helpful. Thank you guys!

July 2, 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

An excellent service

An excellent service - washing machine delivered within hours of ordering

June 22, 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Excellent dealing with tiny damageQuick delivery

Quick delivery, careful handling. Even checked over the fridge, as he knew the packaging on this brand can be a problem. The fridge had a tiny dent, he was prepared to take it back, but we chose to keep it despite of it.

July 1, 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Easy checkout, great service!

Easy checkout, great price, lightning speed delivery. What's not to love! I bought a fan when the world was melting. So , you know, there was urgency. It arrived quicker than expected.. and rescued me from becoming a puddle. Gillman's nailed it.

Highly recommend. I'll be back for my next electrical purchase without a doubt. Thanks!

July 1, 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

We always order from Gilmans and the…

We always order from Gilmans and the website is easy to navigate. Fair prices and quick delivery and installation!.

June 29, 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

100% satisaction

We have been dealing with Gillmans for quite a few years and their service has always been excellent. This time it was a new washing machine. The delivery guys were polite and helpful and made a point of telling me to remove the 4 transit bolts before operation. I might have read the instructions myself on this but who knows?

June 24, 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

New washing machine delivered as…

New washing machine delivered as requested and old machine taken away for recycling.
So, a great service all round.

June 17, 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Great service as always

I was kept well informed of the delivery time. The installers worked really well despite the very hot conditions. We are very happy with our new dishwasher

June 26, 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 4 out of 5 stars

Model I wanted was not immediately…

Model I wanted was not immediately available. However my second choice was in stock. The collection was prompt and corteous.

June 22, 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Amazing last minute service!

I was let down by the company I ordered my appliances from the day before I had booked a kitchen fitter to install a new kitchen and all appliances. I went to gillmans and they found everything I needed and delivered the same day for me -amazing service and they were really friendly and willing to help! Definitely recommend!

June 26, 2026
Unprompted review
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

From start to finish

From start to finish, the service we received was outstanding. John was incredibly helpful, friendly and genuinely cared about supporting our charity, Brody's Trust.
He kindly donated a washing machine to our hub and even came along personally to deliver it and make sure it was installed. Nothing was too much trouble. The team were professional, punctual and went above and beyond to help us.
As with any old building, we ran into a few unexpected electrical issues, but that certainly wasn't their fault! They were patient and helpful throughout.
It's rare to come across a company with such fantastic customer service and a genuine desire to make a difference in the community. We can't thank John and his team enough for their generosity and support.
I wouldn't hesitate to recommend them to anyone looking for excellent service from people who truly care.

June 26, 2026
Unprompted review
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Delivered on time

Delivered on time, two delivery men who were very helpful and friendly.
The fridge- freezer was positioned were I requested and works beautifully compared to the Beko it replaced, the milk will not be going off now.

June 16, 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 1 out of 5 stars

Not delivered at said time

Not delivered at said time, waiting in all day for it to arrive in the evening. I know you will blame the courier but it’s your responsibility to employ a better company.

June 13, 2026
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Reply from Gillmans

Thank you for the feedback, we have made contact with APC couriers who delivered the item. On the day of delivery there was heavy traffic on the drivers route leading to him being delayed in arriving. The item did arrive on the stated day of delivery but we apologise that it was later than the tracking details suggested.

Rated 5 out of 5 stars

Fantastic service

Fantastic quick delivery,ordered just after lunch & washing machine was delivered just after 2pm on the same day. Good price too, pleased they could take old washing machine away.

June 12, 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 4 out of 5 stars

Delivery was very quick delivered in 2…

Delivery was very quick delivered in 2 days.
4 stars due to my paying to have wrapping.off cooker taken away and this wasn't done, I did contact gillmans and the money for packaging was paid back to my account..otherwise the whole experience was top.class. would definitely.buy from.them.again and have bought several things.from them

June 2, 2026
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Reply from Gillmans

Thank you for the excellent review. Apologises that the packaging was not taken away.

Rated 4 out of 5 stars

Great local company

Great local company. Good choice of products. Good availability of delivery dates. Only let down by lack of correspondence about delivery times. An email the day after delivery stating my washing machine was out for delivery wasn't helpful.

June 3, 2026
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Reply from Gillmans

Thank you for the excellent review. Apologises that there was a delay on the automated emails arriving, we will look into improving this service.

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