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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their performance and robust build. Many consumers also commend the efficient delivery service, noting that their orders arrived promptly and were exceptionally well-packaged. The staff receives frequent appreciation for their helpfulness, knowledge, and outstanding customer service. People are particularly satisfied with the overall service, finding it professional and supportive throughout their experience. The quality of the products, including custom-built PCs, is a recurring positive theme, with many reviewers expressing their delight with how well their new systems function right out of the box.

What people talk about most

Product

Clients share positive opinions on product quality and performance. Many reviewers praise the custom-built... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers highlight fast and... See more

Staff

People report positive experiences with staff. Customers consistently praise the professionalism,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and helpful... See more

Quality

Consumers find quality to be positive, with many praising the excellent build and performance of the PCs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve always used and recommended PC Specialist, but after this experience, Ginger6 is my new go-to. The build quality, speed of delivery were absolutely spot on. Spec: Intel i9 12900KF... See more

Company replied

Rated 5 out of 5 stars

Even though the delivery arrived later than expected, as we were informed, it was still timely and handled with great professionalism. The packaging was exceptionally impressive. There's just a small... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Ginger 6 PCs! I’m a first time PC user and Kevin answered all my questions and gave me guidance for the best PC to get. It made my buying experience less str... See more

Company replied


Company details

  1. Computer and Accessories Store
  2. Computer Hardware Manufacturer
  3. Computer Store
  4. Gaming service Provider
  5. Video Game Store

Written by the company

Ginger6 is a custom PC builder based in Wolverhampton. We have built and shipped hand-assembled desktops from the same workshop since 2001, and our customers have left over 1,100 verified five-star reviews along the way. We build gaming PCs, content creation workstations, flight and racing sim rigs, and home and office systems. Builds run from £800 to £3000+ on Intel and AMD platforms, paired with Nvidia GeForce RTX or AMD Radeon graphics. Each system is matched to your resolution, your software, and your budget. What you get from us that you do not get from a large online retailer: - A direct line to the person who builds your PC - Honest pre-sale advice with no commission structure behind it - 24-hour stress testing on every system, covering thermals, CPU and GPU stability, memory, and storage - Hand cable management for airflow and long-term serviceability - A 3-year warranty as standard, covering parts, postage, and labour - Lifetime technical support at no extra cost Free UK mainland delivery. 0% finance via PayPal Pay in 3 on orders over £500. Call 01902 714533 or visit ginger6.com to start your build.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Before purchasing a computer for my son I emailed to get some advice, Kevin responded quickly and advised
me what I would need to ensure my son had a computer that would play his flight simulator and allow for all the updates. Delivery was fast and computer was very well packed. My son is delighted. Thank you for your great service.

May 4, 2023
Rated 5 out of 5 stars

Brilliant experience.

Great customer service. Helped and guided on best product spec for price/requirement - delivered within stated times and product met expectations. 2nd purchase from company and would do so again in the future. Always on hand to chat and help too :)

April 11, 2023
Rated 5 out of 5 stars

OK now its time to leave a review!

OK now its time to leave a review!
Had my computer coming on for 3 years now. Its very easy to leave a review in the first 3 weeks or so then things change.
I do not leave reviews as a norm but this time I feel I have to!
I asked for a computer designed to play specific games and it was designed by Kevin for me.
I couldn't be more pleased it still does exactly what I was promised and at the right price. When I want another I will be back!

March 29, 2023
Unprompted review
Rated 5 out of 5 stars

Gaming Computer

Needed a new gaming system so gave Ginger6 a call. He had a great knowledge and was so helpful. Within 10-15 minutes he had guided me through a new computer, with great specs and at a great price. I would highly recommend his services to anyone that needs a similar service.

March 15, 2023
Rated 5 out of 5 stars

Fantastic PC, great communication.

Finding the place to pick up my PC from was easy enough, although the building isn't easily identifiable right away. The PC itself was well packaged, came with a Windows recovery USB stick which was very welcome, plus a few other bits & pieces. When I first plugged it in there was a ticking sound, but found a cable had just come loose while transporting it & was catching against a fan, an easy thing to fix. Since then, this PC has been a dream. The folk at Ginger6 are eager to help & fast to communicate, very pleased.

March 10, 2023
Rated 2 out of 5 stars

Customer service is quick and helpful but...

Customer service is quick and helpful, but the courier service they use is ASTOUNDINGLY awful. APC are the worst courier service going, and the guys at Ginger 6 refuse to acknowledge this and use anyone else.

First day I missed my parcel, because the driver did not knock on my door. I was literally in the room at the time and I didn't realize he was at the door until I got the text to reschedule delivery - at this point he was already back in his van driving off.

Second day, I waiting all day for it to arrive, which it didn't.

Third day I contacted APC to find out where my parcel was and they didn't pick up the phone until I went through their parent company - at which point they said that they couldn't get in touch with the driver and put me on a morning delivery for the following morning.

Fourth day, the package finally arrives wet, beaten up and with the box practically falling apart. The PC inside had a crack right down the case, feet were hanging off and it was battered up enough for me not to be able to remove the side panel to reach the internals of the PC.

The customer service was helpful enough though, and promised me a refund even though I wanted a new PC to be delivered through a different courier - which wasn't possible, unfortunately.

Overall, not a particularly pleasant experience - not because of the company itself but the courier company that they willing choose to use, knowing they have a sub-par reputation.

February 3, 2023
Ginger6 Computers logo

Reply from Ginger6 Computers

Hi Dylan,

Again I can only apologise at the condition the PC arrived in.

I totally understand your position in relation to the delivery company, if I were in your shoes I would probably be the same.

As explained on the phone, we have been shipping PCs all round the country for over 20 years, and have used APC for a large portion of that time. There have been various times over that 20 year period where we have tried alternative courier companies. But we have always returned to APC because whilst they are not perfect, and thing do sometimes go wrong, those problems are the exception. Overall APC provide us with an exceptional service, but like any company they are not perfect.

Our mentallity when things go wrong, is to resolve them as quickly as we can, we have arranged for the PC to be collected, and it would have been replaced, but I cannot just use another courier, it takes weeks to sign up to a new courier, and they would want us to commit to sending all our deliveries via them, which I cant do. I also understand that your confidence in APC has gone, and as such a full refund is the only option.

I'm sorry that your experience was not more positive, and that we did not get the chance to resolve the issue.

Rated 5 out of 5 stars

Expert Service

Fast turnaround, well built and good value for money. They had good knowledge both in construction and also supporting me with some technical support questions I raised. This is the fifth time I’ve used them and a great experience every time!

January 10, 2023
Rated 5 out of 5 stars

My first gaming PC

I purchased a gaming computer firstly on ebay where I saw there advert but eventually went over to there website as you can add more components to your PC or upgrade the parts to suit hour needs and affordability. I used them because they had good ratings and something like a PC I wanted to make sure I was dealing with honesty and professionalism which is what I got. If your in the market for a gaming PC these guys are your first port of call. I'm a novice with anything computer wise and I felt totally confident in letting them know this. I knew I wouldn't be scammed or ripped off. I'm very happy with my PC and the customer service was also very good. I wouldn't hesitate in using them again, in fact I know I will when the day comes for a possible upgrade. Thankyou Ginger 6 computers...Really please with the PC you built me.

November 21, 2022

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