Ginger Ray Reviews 372

Ordered items over a week ago. Only half have been shipped so far, no communication about the other half of the orders. First part of the order arrived damaged, clearly been stood on. Can’t be used as plates and napkins. Tried emailing, no reply. Tried the “contact us” on website, no reply. Tried calling and they are hanging up the phone. Disgusting.

Great items, great price and fast standard delivery!

Purchased a Cloud Frame Guest Book. No protective packaging around it and no sticker saying that the item was fragile. It was delivered completely smashed to smithereens, not just the glass but the backing and wooden frame too! Will not answer my emails. I will never buy from them again!

Purchased a ginger ray dinosaur birthday banner. Upon opening it we realised it was missing a key element! My 1 year old twins did indeed have a very "happ birthday", ruined the photos though!

Avoid at all cost. Ordered a on 24/01 a guestbook for my best friends baby shower, paid 3.99 delivery with 3-4 working day delivery. Didn’t arrive and emailed multiple times with no response. Item finally arrived on 04/02 and I’ve tried emailing to get refund started with no reply. Awful awful service.

Ordered 3 weeks ago and haven’t heard anything since! Funnily enough, suddenly there’s a banner on the site explaining delays in dispatch…not there when I ordered nor for about a week after so clearly they’re trying to now claim this is the issue.
If you try to email the customer services email it bounces back. The website has clear areas where information is missing also which shows the website has not even been edited/built properly.
Really, really poor service.

Placed an order with standard delivery and it arrived in 2 days. I ordered the incorrect item and the customer service team replied and sorted the issue out very quickly. The products are so lovely, would definitely buy again.

Ordered items for a school prom with around a months notice, 20 days after ordering i chased the order. There was no apology, no explanation of when it may arrive, no trying to rectify getting the delivery to me in time, just offering a refund. Between ordering and chasing the delivery, a message went online to say there may be a delay in deliveries but this was not there when i initially ordered as i would have gone elsewhere.

Great experience. The website said it would take 7 days for my order and it turned up within 2 days, dispatched the same day I placed it!
I had emailed customer support to ask for a delivery asap and they were quick to reply and gave me my royal mail tracking number. Love the party products for my sisters birthday!

I placed an order in plenty of time for a birthday that's happening tomorrow - have just received an email from Ginger Ray saying they're cancelling and refunding the order. No excuse, no alternative, not enough time to repurchase the things I need now.
I've used them in the past and been happy, but this is just ridiculous - the lack of care and consideration for customers will make me think twice before I use them again.

I was delighted to receive an email from Ginger Ray to tell me that the product I had been waiting for was back in stock. I carefully checked the website and it said that delivery would be within 3 to 7 days and so I immediately ordered 5 packs of bunting. That was 8 days ago and the party I need it for is very soon. Needless to say I've heard nothing from Ginger Ray since I placed the order. I contacted Customer Services and they can't track the order, can't tell me if, let alone when it will arrive and there was no appology!

Having placed the order nearly 2 weeks in advance, no one contacted to me to say that there was a delay in shipping and therefore it was not going to make the booked delivery date. As they were inflated items, I asked for them 2 days before my party. I emailed to ask where the items were on the day and they emailed the next day saying they could no longer be sent. When I asked for compensation they refused, blaming me for not notifying them sooner even though I reached out to them on the day of delivery! I'm not sure how I'm meant to know there was a shipping delay with no communication. I was a customer for 6 years, sadly not anymore.

Ginger Ray is one of the worst companies I’ve ever dealt with. I was sent a clearly damaged and previously used item, which is completely unacceptable. When I contacted them expecting a straightforward resolution, I was met with blame-shifting and outright refusal to reimburse the return postage. They also flat-out refused to provide a free return label—even though the mistake was entirely theirs.

The customer service was shockingly rude and unprofessional, showing zero accountability and no willingness to help. It felt like they were doing everything they could to make the return process as difficult as possible.

After checking online, it’s obvious this isn’t a one-off experience. There are countless negative reviews describing similar treatment—faulty goods, unhelpful staff, and a total lack of care for customers.

Ginger Ray should be ashamed of how they treat people. If you’re thinking about ordering from them, do yourself a favour and go to Amazon. They desperately need a serious overhaul in both product quality and customer service. I’ve raised a chargeback with my bank.

UPDATE - I was successful with the charge back, clearly my bank agree this company is a joke. The countless negative reviews are spot on!

AVOID AVOID AVOID

I’m shocked at the negative reviews for Ginger Ray.
I didn’t read them before ordering and I’m glad I didn’t.
I placed my order at 4:08pm yesterday and it arrived at 9:56am this morning!
I’m blown away at how quickly the turnaround has been.
And the candle holder set I ordered is beautiful! They are just too big for the area they were bought for. 🤦🏻‍♀️ Totally my fault for misjudging the sizing!
But, I’ve already found a new home for them and they look beautiful.
Thank you very much.

Paid for next day delivery this didn't happen
Live chat not available to discuss
Took 7 hours to reply to my email
Did not give an explanation nor an apology for charging for a service they did not give
Now choosing to ignore me

Placed an order with Ginger Ray on Monday, items arrived on Wednesday. Unfortunately only 2 of the 3 items were in the box. I dropped them an email Weds evening, got a reply on Thursday with apology and confirmation that the missing item would be despatched on next day delivery. Tracking confirmation also received on Thursday and the item arrived before lunchtime on Friday. There’s a lot of poor reviews for this company here, so I really wanted to reflect the positive experience I’ve had with them. Everything I ordered looks lovely and I’m all set now for my sister’s hen weekend!

I ordered a balloon backdrop for my daughter’s first birthday. It arrived the night before. The box it came in looked like it had been battered to death. It was supposed to be light pastels. The balloons weren’t pastel. The pink crepe paper rolls were ripped. I complained, hoping to get my money back as I couldn’t use it, and was told if I had blown up the balloons they would have magically changed colour. When I told my aunt this she said ‘well how does the crepe paper change colour then?’ She is quite right. Rolls of the crepe paper are bright green. So this company hasn’t just not given me what I needed for my daughter’s milestone birthday, its customer service department has attempted to gaslight me. All I want is a free returns label so I don’t have to pay more money to send back a product which has clearly been sent out and returned by multiple customers before me.

(This disappointing review was initially posted for partydelights.co.uk but I feel gingerray are affiliated too, as their branding is all over a package I no longer need.)
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Same as all other reviews. Paid express delivery for it to guarantee arrival on 5th.
No communication since the World Book Day delayed email. I asked for it to be cancelled.
No response.
World book day came and went.
I messaged on Facebook. No response.
The phone number on the website does not exist.

Got a dispatch email and item was delivered today 8th or rather just left on doorstep. I would have refused the delivery and given it back. Item is completely useless to my 5 year old now.

Paid via PayPal and have disputed the case since I have now read that refunding through the company may never happen or either extremely delayed. I refuse to pay a refund delivery charge.

I put all the communication screenshots to PayPal so they hopefully take my side.

It seems they are affiliated with a company called gingerray.co.uk (who also have appalling reviews with similar issues) as the packaging is not partydelights branded, but gingerray.co.uk.

What a waste. Complete joke of a company.
Sort yourselves out!!

Overall, AVOID! And I would recommend anyone in the same situation to dispute it with their bank/method of payment.

Never buy from them or gingerray.co.uk.

Rubbish customer service, there’s no point in them having that department as they don’t do anything!
I accidentally ordered too many of one item & asked them to amend the order. The response I received a day later was ‘we’ve automated processes so cannot amend the order’
So I said ok I’d like to cancel the order completely, the response back was ‘I’m afraid it’s with the warehouse now & due to be picked & we are unable to amend or cancel it’ - I’m sorry what?! You can’t contact the warehouse to amend or cancel an order. So what’s the point with saying on your website ‘contact us for any amendments or queries with your order’
Looking at other reviews I wish I’d not ordered from them at all, I certainly won’t be using them again!

Hi ,

I am quite disappointed. I ordered Mettalic Garland Balloons from Ginger Ray since on the 11th of February through Argos. It has been marked as delivered and there is no delivery that got to me. I have requested for evidence of this delivery and yet to receive one.

I have tirelessly been chasing this resolution and Argos customer service has even raised multiple tickets to Ginger Ray for resolution but to no avail.
Now, I am left with no option than to chase this directly. How long does it take to respond to your customers?
If this item was delivered where is the proof of delivery?
Please I am no longer interested, I need my money back.

I promise to stay away from your products and services.

Please just issue me my refund .

Order Number is 255779573.

Thank you.