Gitzo Reviews 

Top class service. All that was promised was delivered, and on time.

Really good tripod that just works. I'm still getting used to the head, I saw negative reviews of it but I like mine so far.

Fast delivery. Keep up to date during delivery. Great product!

Ordering the Gitzo Sac for trépied Traveler tripod was easy. The company kept me informed of each step of the purchase, shipping, and delivery process.
The Sac fits the Traveler tripod perfectly.

Very good sturdy product. Good delivery.
Nothing to grumble about.

Gitzo offered the best price for the mini traveller decor noir version. Online shops ask up to 50€ more for the decor noir compared to the plain black version, when it’s available at all.

Needed a new tripod plate, you had it in stock and sent it to me. Job done.
Thank you.

Well built Tripod that also looks great!

Arrived promptly as promised despite the Covid 19 emergency.

Fast and efficient

Always efficient and prompt with Comunications, dispatch etc. Great products - the best.always perfectly engineered.

Good robust tripod but can't tighten up the middle column so I'm not sure what's happened???

A disappointing experience for a brand that is supposed to represent top-of-line photographic equipment. I've gotten better customer service for an $8 fast food meal than for my $2000 order from Gitzo.

Three days after placing an order for tripods, it still had not shipped. I waited an hour to speak with customer service, and was told to be more patient and that the order would ship soon. Seven days later, it had not yet shipped. So I reached out again and only then found out the order had been stalled due to payment issue they knew about on day one. I resolved the issue, and again waited two more days to see that the order was still not shipping. I reached out *again* (each time having to wait an hour for a customer service rep) to have them resolve the problem (order was stuck with the distributer it seemed)

A few days later, the order finally ships. Upon arrival .... an item is missing. And thus I *again* have to contact customer service to get things resolved.

After all this disappointment, I decide to return my order. They make a mistake and refund me far less than I paid, so now I *again* have to deal with their customer service to try and set things right

I wish this story had an end, but for for now I remain tangled in this mess they call "customer service".

Extremely difficult to reach customer support.

Received defective Gitzo tripod. Very disappointed with Gitzo's quality and after sales support.

Called both Vitec and Kibo without answer.

Had to use online chat on Kibo BUT waited for an hour before a rep responded.

After chatting, rep promised to send me a prepaid shipping label to send back defective item .

It has been 4 days and i still have not received the shipping label (already checked spam mail folder).

Very frustrating experience.

Good experience and prompt delivery. Excellent product.

Great,Ordered and delivered next day FOC. What could be better in these times.

Very good buying experience and excellent product quality.

No point in paying for expedited delivery. Order processing and delivery seems to take an exorbitant amount of time probably due to Covid 19. Products received in excellent order and the packaging is beautiful.