Gjensidige Reviews 

They all answer my questions very well. I'm very satisfied.

Vi har oplevet ordenlighed, god kommunikation og behandling af Skadesbehandler Thomas Kanstrup Ringling

I DO NOT RECOMMEND, they spoke very nicely at first, after half a year they can't be contacted, they lie a lot and don't listen to what the client is asking them to do as they please, and then they send invoices for changes that were not my fault, completely absurd.

When I started working together they spoke very nicely and when I became a client all communication and understanding ended and they don't want to hear what the client says they do everything as it is better and more favorable for them it's not about one of them. Very bad experience with both private insurance and company insurance. I think they are cheating because we communicate in English. DO NOT RECOMMEND the company gjensidige to anyone

I am very satisfied with Gjensidige Insurance. It is a serious and reliable insurance company with highly professional staff. The service is excellent, responses are fast, and everything is handled correctly and efficiently. I truly appreciate their professionalism and support, and I highly recommend Gjensidige Insurance

I'm a bit baffled by the good reviews. I guess I'm just an outlier in this despite considering myself a reasonable person.
I was just hit with the latest price update where my insurance for a Tesla model Y long range 2023 jumped from 17 861,17dkk to 18 900,36dkk for 2026. The insurance includes:
- ansvar
- kasko
- vejhjælp
- glas plus (not including the panoramic roof)
- friskade
- up to 30 000km/year
and a selvrisiko of 4772dkk.

Considering my profile:
- 36 years old
- living in a village outside aarhus
- no accidents and fully insured for the past 7 years
- no claims of any sorts
- not even a parking fine on my "driving resume"
- 3 insurances with gjensidige
- member of CA hence i get a discount (supposedly)

I then tried running some comparisons on a few websites where in most cases, and for the above mentioned insurance type and profile I get a yearly premium that's 10-15% cheaper (offered by the same Gjensidige) than what I'm supposed to pay in 2026. Additionally I ran an insurance check on Gjensidige's own website with the same parameters where, to my surprise, the price difference was even greater - up to 25% less that my future premium.

I tried contacting Gjensidige to see if there's any adjustment to be made or misunderstanding but all I got was a pretty disinterested "you're getting the really best price with the best discount because of your CA membership...it's an expensive car you're driving..blablabla". Let's not fool ourselves, tesla's in dk are the new VW Up.

If you're reading this trying to figure out which way to go; I'd obviously suggest a different way. My next step is to definitely find a more reasonable insurer and inform my union about this "special deal" they've sold me on.

Best regards,
Radu

Missed the "extra information" request deadline but feel free to reach out to me as you please. I doubt my name and surname shows up as often as Jensen / Mikkelsen / Bach or anything similar in your database. Quite certain you can easily track it back to my account; I like to think you don't have another me in your cca 30 000 insured cars users.
*All the numbers and data used are as presented in my contract before this review magically disappears.

We‘ve got all of our insurances by this company and are very happy with this decision. The customer support - in this case Emina - is really excellent, very fast and always delivers the right solution. Therefore a big Thx to her and her colleagues, we’ll gladly recommend this company.
Monika&Carsten H.

Good online service. Fare prices.

Super let og god kundeservice. Meget let at anmelde skade via web. Tak :-)

I moved away from Denmark and cancelled the insurance on very short (too short) notice. They did it immediately with no extra fees and no questions asked. Very good service!

My referral to a specialist and care given thereafter has been fantastic, quick and professional. I feel I am in good hands and appreciate the quality service I have received.

I would like to extend my sincere thanks to Gjensidige for the exceptional support and follow-up I received after a motorcycle accident in Vietnam.

In a very vulnerable and chaotic situation, alone and far from home, I was met with empathy, professionalism, and decisive action. Gjensidige immediately took charge of the case, arranging medical evaluations, communication with local hospitals, and ultimately organizing my transport home with a nurse flown in all the way from Denmark.

I had sustained significant injuries, and everything was handled with seriousness and care. The communication was clear and reassuring, and the case handler at Gjensidige demonstrated both understanding and patience throughout the entire process.

I am left with a deep sense of having been seen, heard, and truly cared for, at a time when it meant everything.

Thank you so much for your help. I wouldn’t hesitate to recommend Gjensidige to anyone.

An insurance company that doesn't care about the people or property insured with them.
Shame on you:(((

UPDATE 2:
I have 2 separate issues and now they reacted - in Danish- to the second one and not the one from 1,5 months ago.
Stay away from this company.

UPDATE:
They asked for further information, which I provided and still NOTHING. They really are NON-EXISTENT.
———
I'm really surprised that there are people happy with them. They are playing dead in my case.

First of all, it is all together a very confusing process. One creates a damage report on their system, and then this "insurance company" sent another link on another system to create the same report but with more detail. In my case, the hot water in the kitchen didn't have enough pressure, and this new platform wanted photos and I took a video because it made sense to show the pressure difference from cold to hot. But the platform wouldn't let me upload it because it was too big a file etc. I sent it all via email, but that wasn't the right thing to do. Apparently one has to suffer through the platform and upload stuff one at a time under a certain filze size. I filled out all that while I was doing it, I realized they ask me to guess how much it might cost to fix the damage. I'm not a plumber so I have no clue. At this point, I called them and they said, "yes, that is fine. just leave it blank", which I did.

Then they started playing dead. I called them back after a couple of weeks and this time the guy said I should have brought in a plumber to assess the situation and then they will look into my case. Then there was a wrong installation with my dishwasher - in which case I had a report from the service guy. They ask me to create another damage report on their system, which I didn't because I don't think they are in business now as it has been over 23 days since the first claim and no-one has contacted me.

So far, they feel fake, even though there are people who answer the phones, but say contradicting stuff. If you have 8-9 thousand lying around that you want to thrash, and feel like being ghosted at your own expense, then I highly recommend buying ejerskifteforsikring from them.

God kommunikation

Smooth and helpful