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Glassboxx is a SaaS eCommerce service provider for the publishing industry, with all-in-one eCommerce solutions that allow publishers to sell print & digital titles directly to readers. Readers: To eBook and Audiobook readers who purchase digital and print books from Glassboxx client publishers, Glassboxx is an app developer of digital reader apps. As an eCommerce partner, Glassboxx sometimes appears for these readers on bank statements. Glassboxx was created (and launched in COVID) with one overriding goal in mind: to connect publishers to readers. It started with providing digital fulfilment for eBooks and Audiobooks with secure DRM (Digital Rights Management), but in 2025, Glassboxx eCommerce packages for publisher include ways to sell print books and digital books from one checkout. Glassboxx's award winning Customer Support serves as an extension of its clients, and has twice earned Glassboxx a Stationer's Company warrant (a formal recognition of high-quality products and services in the communications and content industries). User experience and accessibility are a primary focus for innovation and development for Glassboxx. With this in mind, Glassboxx has signed the PAAG Accessibility Charter as an ally, to show commitment to the objectives of the PAAG, as well as becoming members of EDitEUR. Glassboxx follows industry best practices and adhere to recognised accessibility standards, such as the Web Content Accessibility Guidelines (WCAG) and the European Accessibility Act (EAA) to the best of our ability. Glassboxx values collaboration and partnerships with publishers, organisations and other industry professionals. Partners include: The Bookseller, The Independent Publishers Guild, EDitEUR, and Publishers Association.
United Kingdom
2.5
6 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
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Books vanished since 2nd April! Not the first time since recent "update" in March. Emailed straight away and received automated reply that would be looked at after Easter. Emailed various email addresses every day, no reply and no books to revise from. Complaints phone number says number not in use. Disgraceful behaviour and will make a formal complaint in writing. Do not buy. !
It should be no star but that option didn't exist.
Reply from Glassboxx
Hi Sigurdur,
We're sorry to hear that you feel this way. We're always more than happy to help with any issues you may experience reading books you've purchased from a publisher. Please reach out to our help team if you need something resolved or further explained. We would like nothing more than to help improve your experience.
Thank you,
Rory
They don't honour purchases made in 2020.
They are thieves
Australian Consumer Law supersedes your policy. You must honour the purchase
Reply from Glassboxx
Hello Jamie, we apologise sincerely for your disappointment in our responses to your query. We know we've been in contact about this request. As per our policy and our agreement with the publisher you purchased from, we cannot make an exception to our policy for a purchase from 2020, which no longer falls within our honourable window for access or refunds. We appreciate your understanding of these standard terms. Thank you, Tia
What a load of rubbish. I've just bought 2 books. Spent most of the evening trying to get the verification code, then once I "Broke in" to my account neither of the books are there!!! A COMPLETE WASTE OF MONEY AND TIME. If I could give it ZERO stars I would. I can't even get a refund from the retailer.
DO NOT USE IT.
Reply from Glassboxx
Hi Selina,
Thank you for reaching out to us and we are sorry for the inconvenience caused by the login process and the problem accessing your books. Please reach out to the customer service team at help@glassboxx.com and they can assist you with resolving this issue. Helping you to access your books securely and smoothly is our number one goal, we will always do everything we can.
Thank you,
Rory
Absolutely garbage. The interface is crap. To login you require verification emails, these often do NOT come, they aren't sent to spam, they simply do not arrive, or they are delayed significantly, we are talking 15+ minutes. It makes the app virtually useless.
Reply from Glassboxx
Hi J S,
Thank you for reaching out and sharing your frustration with our verification codes. We are truly sorry that this process caused you such a headache and made it difficult to access your account. That's not the experience we want you to have!
We use these codes (they’re a key security step) because protecting your information is super important to us but even with the best systems, we know things don't always work perfectly, and we apologise that the codes weren't coming through easily for you.
We completely understand that not everyone needs or wants that extra step every time they log in.
If you'd rather turn the codes off entirely, we can do that for you right away!
If you get in touch with our support team at help@glassboxx.com, they can remove this requirement from your account instantly.
We value that you placed your order with us and very much hope that we can resolve this problem for you quickly so you can get back to using the app hassle-free!
Thank you,
Tania
I initially had a frustrating experience using the iPad version of the app on my Mac, which didn’t provide the best user experience.
However, after receiving a helpful response from the support team — specifically Sophie — I was advised to check which version I had installed. That prompted me to visit their official website, where I found a dedicated macOS version available for download.
After installing the correct version, I noticed a significant improvement. The macOS app supports a two-page (spread) reading mode, looks clean, and feels much more user-friendly. It seems to be working well so far, and I’ll continue to test it for any issues.
Suggestion: I strongly recommend that the developers make the macOS version available on the App Store to avoid confusion. Having downloaded the wrong version initially led to a poor experience that could have been easily avoided.
Thanks again to the support team for their quick and clear response — it made a real difference!
Reply from Glassboxx
Hi Odai,
Thank you so much for your feedback and review. I'm glad to hear of the helpful response from Sophie and that we were able to help improve your experience and make sure you could access your books.
I have made note of your suggestion to work on getting a MacOS app available on the app store itself - I can assure you our roadmap is informed and driven by feedback like this.
Thank you very much,
Rory
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